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Troubleshooting
SYMPTOM
Caller ID /
Call Waiting ID
doesn't work
properly
Visusal Message Waiting
Indication (VMWI) does
not show
The
CID
button does
not work
Charge light does
not work
Handset does not
charge
Phone still does not
work after going
through above symptoms
Still having problems? If you are having a problem not listed
here, or if after following the previous recommendations you are
still having problems, contact the Service Center. See the
WARRANTY for the service number.
CORRECTIVE ACTION
Verify that Caller ID service is active. Call your
local telephone company's business office to
ensure that your services are active.
Determine if an extension phone is in use at the
same time.
Check to see that you are not out of range from
the base.
Verify that VMWI service is active. Call your local
telephone company's business office to ensure
that your services are active.
Check to see that you are not out of range from
the base.
Check that the AC adapter is plugged into the
outlet.
Check that the handset is fully charged.
Check that the line cords are connected properly.
Check the AC adapter. Be sure that the adapter is
not damaged and that it is securely plugged into a
working outlet. Also check that the wall outlet is
not controlled by a wall switch or a power strip.
Check that the AC adapter is plugged in and
operating correctly.
Replace the battery as described in
the Battery to the Handset
Clean your charge contacts (on the handset and
on the base) by wiping them with a soft cloth with
a small amount of isopropyl alcohol.
Replace the battery.
Try resetting the phone. Unplug and plug in the AC
adapter. Disconnect and reconnect the handset
battery. Place the handset on the base for about 2
seconds or until you see the
light comes steadily on.
- 20 -
Step 3. Add
on page 6.
IN USE / CHARGE
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