Where Can I Get Help - Kingston Technology IRONKEY D500SM User Manual

no arguments (for example, Unlocker_xx.exe). This will then prompt you for your device
password to unlock the drive. If you have multiple devices, you must specify which one you want
to unlock.
Note: Unlocker_xx.exe only unlocks the IRONKEY SECURE FILES USB; it must then be mounted.
Many modern Linux distributions do this automatically. If not, run the mount program from the
command line, using the device name printed by Unlocker_xx.exe.
Sim ply un-mounting the device does not automatically lock the IRONKEY SECURE FILES USB. To
lock the device, you must either unmount and physically remove (unplug) it, or run:
• Unlocker_xx.exe -l
Please note the following important details for using your device on Linux:
1. Kernel Version must be 4.4.x or higher.
2. Mounting
• Make sure you have permissions to mount external SCSI and USB devices.
• Some distributions do not mount automatically and require the following command to
be run: mount /dev/[name of the device] / media / [mounted device name]
3. The name of the mounted device varies depending on the distribution.
4. Permissions
• You must have permissions to mount external/usb/devices.
• You must have permissions to run an executable file from the public volume to
launch the Unlocker.
• You might need root user permissions.
5. The IronKey for Linux supports x86 and x86_64 systems.
6. Policies that will block the device.
• If the device is disabled within the policy settings in SafeConsole you will not be
able to unlock the device.

Where Can I Get Help?

The following resources provide more information about IronKey products. Please
contact your Help Desk or System Administrator if you have further questions.
• kingston.com/usb/encrypted_se curity: Information, marketing material, and
video tutorials.
• kingston.com/support: Product support, FAQ's and downloads