Accessing My Device If I Forget My Password - Kingston Technology IRONKEY D500SM User Manual

Note: If the device was originally standard and connected to a management server, the
management requirements will still be enforced even after a reset.
Using My Device

Accessing My Device If I Forget My Password

If you forget your password and an administrator has granted you password reset
privileges, you can reset it. If your administrator has not granted password reset
privileges, you must contact your administrator for help resetting your password.
To reset your password:
1. Plug in your device and start the IronKey.
2. Click Password Help.
3. You may receive an email with instructions on how to obtain your recovery code.
Otherwise, you will need to contact your administrator to obtain this code. In the
latter case, you may be required to provide the request code and serial number to
your System Administrator. Your System Administrator's email and phone number
should be provided for your convenience. Clicking the email address will open
your default email client and pre-populate this information to be sent.
4. Once received the recovery code will need to be copied and pasted exactly as it is
given to you. Incorrect codes count against the ten unlock attempts before the
device is reset.
5. Type your new password (or use the Virtual Keyboard) and confirm it in the fields
provided, then click Change Password. Note: Passwords are case-sensitive and
must have at least 8 characters along with more requirements id
is enabled.
Restricted Files Notifications
If enabled by your SafeConsole administrator, your device may restrict certain files from
being saved to the secure storage. When an affected files is restricted, you receive a
notification containing the file's name. If desired, you can disable these notifications.
NOTE: Affected files will still be restricted when notifications are disabled.
To disable restricted files notifications:
1. Unlock your device and click Settings on the menu bar in the IronKey Control
Panel.
2. Click Preferences in the left sidebar.
3. Click the Checkbox for Show restricted files notifications.
Strong Password