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7. Rinnai reserves the right to have installed product returned to the factory for inspection.
8. Where the fire is installed outside the metropolitan area or further than 40 km from a Rinnai
authorised service centre, travel costs shall be the owner's responsibility.
Warranty exclusions
The following exclusions may cause the warranty to become void and will result in a service charge
and cost of parts (if required).
1. Accidental damage, defects or failure caused by acts of nature (fire, wind, lightning, flood,
storm, hail storm fallout), vandalism, earthquake, war, civil unrest, pests, animals, insects, or
entry of foreign objects or matter into the product such as dirt, debris or moisture.
2. Failure due to abuse or misuse, improper maintenance or improper storage.
3. Failure due to incorrect or unauthorised installations including but not limited to the use of
products that are not specified by Rinnai, and damage caused by installation of indoor fires
outdoors.
4. Failure or damage caused by alterations, service or repair work carried out by persons other
than Rinnai service persons or service centres.
5. Where it is found that there is no fault with the appliance and the issue is related to the
installation or is due to the failure of electricity supplies.
6. Noise caused by minor contraction, movement or expansion of certain parts.
7. Cost of building work to access parts that need repair or replacement, or the costs of building
repairs afterwards.
8. Subjective issues such as noise or smell that Rinnai have investigated (or a Rinnai service
centre has investigated) and are established to be within normal operating parameters.
9. Variances in fireplace appearance, including flame picture, from Rinnai promotional images that
are due to printing confines, and on-screen display variances.
Electric fires operation and installation guide 17904-B | 19
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