VTech CS6228-3 User Manual page 51

Appendix
Troubleshooting
The answering system does not respond to remote commands.
• Make sure your remote code is correct (page 11).
• Make sure you are calling from a touch-tone telephone. When dialing a number, there
should be tones. If there are clicks, then it is not a touch-tone telephone and cannot
activate the answering system.
• The answering system might not detect the remote access code when your
announcement is playing. Wait until the announcement is over before entering the
code.
• There might be interference on the telephone line you are using. Press the dial pad
keys firmly when dialing.
Common cures for electronic equipment.
• If the telephone is not responding normally, put the cordless handset in the telephone
base. If it does not respond, try the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the battery on the cordless handset.
• Wait a few minutes before connecting power to the telephone base.
• Re-install the battery and place the cordless handset in the telephone base or
charger.
• Wait for the cordless handset to synchronize with the telephone base. Allow up to one
minute for this to take place.
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