VTech CS6228-3 User Manual page 47

Appendix
Troubleshooting
I cannot dial out.
• First, try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the handset takes a second
or two to synchronize with the telephone before producing a dial tone. Wait an extra
second before dialing.
• If the other telephones in your home are having the same problem, the problem is in
the wiring or local service. Contact your telephone service provider (charges might
apply).
• Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
My handset beeps and is not performing normally.
• Make sure the power cord is securely plugged into the telephone base. Plug the
telephone base into a different working electrical outlet not controlled by a wall switch.
• Move the handset closer to the telephone base. It might be out of range.
• Reset the telephone base by unplugging the electrical power to the base. Wait for 15
seconds and plug it back in again. Allow up to one minute for the cordless handset
and the telephone base to synchronize.
• Other electronic products can cause interference to your cordless telephone. Install
your telephone as far away from these electronic devices as possible: wireless
routers, radios, radio towers, pager towers, cellular telephones, intercoms, room
monitors, televisions, personal computers, kitchen appliances and other cordless
telephones.
There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.
• The handset might be out of range. Move it closer to the telephone base.
• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and the
telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Please contact your DSL service provider for more information about
DSL filters.
• Appliances or other cordless telephones plugged into the same circuit as the
telephone base can cause interference. Try moving the appliance or telephone base
to another outlet.
• Other electronic products can cause interference to your cordless telephone. Install your
telephone as far away as possible from the following electronic devices: wireless routers,
radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms,
room monitors, televisions, VCRs, personal computers, kitchen appliances, and other
cordless telephones.
• If your telephone is plugged in with a modem or a surge protector, plug the telephone
(or modem/surge protector) into a different location. If this doesn't solve the problem, re-
locate your telephone or modem farther apart from each other, or use a different surge
protector.
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