Yamaha Super Tenere ES 2020 Owner's Manual page 124

Consumer information
Q. What costs are my responsibility during the warranty period?
A. The customer's responsibility includes all costs of normal maintenance services, non-warranty repairs, accident and collision
damages, and oil, oil filters, air filters, spark plugs, and brake shoes.
Q. What are some examples of "abnormal" strain, neglect, or abuse?
A. These terms are general and overlap each other in areas. Specific examples include: Running the machine out of oil,
sustained high rpm, full-throttle, operating the machine with a broken or damaged part which causes another part to fail,
damage or failure due to improper or careless transportation and/or tie-down. If you have any specific questions on operation
or maintenance, please contact your dealer for advice.
Q. Does the warranty cover incidental costs such as towing or transportation due to a failure?
A. No. The warranty is limited to repair of the machine itself.
Q. May I perform any or all of the recommended maintenance shown in the Owner's Manual instead of having the dealer do
them?
A. Yes, if you are a qualified mechanic and follow the procedures specified in the Owner's and Service Manual. We do
recommend, however, that items requiring special tools or equipment be done by a Yamaha motorcycle dealer.
Q. Will the warranty be void or cancelled if I do not operate or maintain my new motorcycle exactly as specified in the Owner's
Manual?
A. No. The warranty on a new motorcycle cannot be "voided" or "cancelled." However, if a particular failure is caused by
operation or maintenance other than as described in the Owner's Manual, that failure may not be covered under
warranty.
Q. What responsibility does my dealer have under this warranty?
A. Each Yamaha motorcycle dealer is expected to:
1. Completely set up every new machine before sale.
2. Explain the operation, maintenance, and warranty requirements to your satisfaction at the time of sale, and upon your
request at any later date.
3. Each Yamaha motorcycle dealer is held responsible for his setup, service and warranty repair work.
Q. Is the warranty transferable to second owners?
A. Yes. The remainder of the existing warranty can be transferred upon request. The unit has to be inspected and re-registered
by an authorized Yamaha motorcycle dealer for the policy to remain effective.
If your machine requires warranty service, you must take it to any authorized Yamaha motorcycle dealer within the continental
United States. Be sure to bring your warranty registration card or other valid proof of the original date of purchase. If a question or
problem arises regarding the warranty, first contact the owner of the dealership. Since all warranty matters are handled at the
dealer level, this person is in the best position to help you. IF you are still not satisfied and require additional assistance, please
write to:
When contacting Yamaha Motor Corporation, U.S.A., don't forget to include any important information such as names, addresses,
model, VIN (vehicle identification number), dates, and receipts.
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The federal government requires each manufacturer of a motor vehicle to maintain a complete, up-to-date list of all first
purchasers against the possibility of a safety-related defect and recall. This list is compiled from the purchase registrations sent to
Yamaha Motor Corporation, U.S.A. by the selling dealer at the time of your purchase.
If you should move after you have purchased your new motorcycle, please advise us of your new address by sending a postcard
listing your motorcycle model name, VIN number, dealer number (or dealer's name) as it is shown on your warranty card, your
name and new mailing address. Mail to:
This will ensure that Yamaha Motor Corporation, U.S.A. has an up-to-date registration record in accordance with federal law.
WARRANTY QUESTIONS AND ANSWERS
CUSTOMER SERVICE
YAMAHA MOTOR CORPORATION, U.S.A.
CUSTOMER RELATIONS DEPARTMENT
P.O. Box 6555
Cypress, California 90630
CHANGE OF ADDRESS
YAMAHA MOTOR CORPORATION, U.S.A.
1270 Chastain Road
Kennesaw, GA 30144
Attention: Warranty Department
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