HP ZHAN A 14 inch G6 Maintenance And Service Manual page 5

Table of Contents

Caring for wood veneer (select products only) ........................................................................................................................................ 26

Packaging and transporting guidelines..................................................................................................................................................................... 26

Accessing support information .......................................................................................................................................................................................27

5 Removal and replacement procedures for authorized service provider parts................................................................................. 29

Component replacement procedures ....................................................................................................................................................................... 29

Preparation for disassembly.................................................................................................................................................................................. 29

Bottom cover ..................................................................................................................................................................................................................... 29

Battery....................................................................................................................................................................................................................................30

WLAN module.................................................................................................................................................................................................................... 32

USB/audio board ............................................................................................................................................................................................................. 33

Solid-state drive............................................................................................................................................................................................................... 35

Speakers................................................................................................................................................................................................................................37

Fans ..........................................................................................................................................................................................................................................38

Heat sink ...............................................................................................................................................................................................................................38

Touchpad ..............................................................................................................................................................................................................................40

System board ..................................................................................................................................................................................................................... 41

Display assembly............................................................................................................................................................................................................ 44

Top cover with keyboard ............................................................................................................................................................................................50

6 Using Setup Utility (BIOS)........................................................................................................................................................................................................... 52

Starting Setup Utility (BIOS)............................................................................................................................................................................................... 52

Updating Setup Utility (BIOS)............................................................................................................................................................................................. 52

Determining the BIOS version............................................................................................................................................................................... 52

Preparing for a BIOS update .................................................................................................................................................................................. 53

Downloading a BIOS update ....................................................................................................................................................................... 53

Installing a BIOS update ................................................................................................................................................................................. 53

7 Backing up, restoring, and recovering............................................................................................................................................................................... 55

Backing up information and creating recovery media................................................................................................................................... 55

Using Windows tools for backing up................................................................................................................................................................. 55

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......................... 55

Restoring and recovering your system...................................................................................................................................................................... 55

Creating a system restore ......................................................................................................................................................................................56

Restoring and recovery methods .......................................................................................................................................................................56

Recovering using HP Recovery media............................................................................................................................................................56

Changing the computer boot order ...................................................................................................................................................................57

Using HP Sure Recover (select products only)...........................................................................................................................................57

8 Using HP PC Hardware Diagnostics ..................................................................................................................................................................................58

Using HP PC Hardware Diagnostics Windows (select products only)................................................................................................58

Using an HP PC Hardware Diagnostics Windows hardware failure ID code.......................................................................58

Accessing HP PC Hardware Diagnostics Windows..............................................................................................................................58

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant.................................................58

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)............ 59

Downloading HP PC Hardware Diagnostics Windows........................................................................................................................ 59

Downloading the latest HP PC Hardware Diagnostics Windows version from HP............................................. 59

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store....................................... 59

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