HP ZHAN 66 Pro 15 G2 Maintenance And Service Manual
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HP ZHAN 66 Pro 15 G2 Maintenance And Service Manual

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Maintenance and Service Guide
HP ZHAN 66 Pro 15 G2 Notebook PC

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Summary of Contents for HP ZHAN 66 Pro 15 G2

  • Page 1 Maintenance and Service Guide HP ZHAN 66 Pro 15 G2 Notebook PC...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Core and Thunderbolt are trademarks of Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................5 Right ..................................5 Left ..................................7 Display ..................................8 Keyboard area ................................ 9 Touchpad ............................. 9 Lights ..............................10 Button, speakers, and fingerprint sensor ..................11 Special keys ............................12 Hot keys (select products only) ......................
  • Page 8 Display assembly ..........................53 Power connector cable ........................60 Keyboard/top cover ........................... 61 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 62 Using Computer Setup ............................62 Starting Computer Setup ........................62 Navigating and selecting in Computer Setup ................... 62 Restoring factory settings in Computer Setup .................
  • Page 9 Backing up information and creating recovery media ..................71 Using Windows tools ......................... 71 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..71 Restoring and recovery ............................72 Restoring, resetting, and refreshing using Windows tools .............. 72 Recovering using HP Recovery media ....................
  • Page 10 12 Power cord set requirements ........................82 Requirements for all countries ..........................82 Requirements for specific countries and regions ....................83 13 Recycling ..............................85 Index ................................86...

  • Page 11: Product Description

    Supports HD decode, DX12, HDMI 1.4b up to 4K 30 Hz, HDCP 2.2 via DisplayPort Supports 3 independent displays when on the HP USB-C Dock G4; Max resolution = 4K @ 30Hz (DisplayPort 1) or 4K @ 30Hz (DisplayPort 2) Supports 3 independent displays when on the HP Thunderbolt Dock 120 W (using USB-C);...
  • Page 12 Realtek RTL8111HSH-CG 10/100/1000 Supports S3/S4/S5 wake on LAN with embedded NIC The following support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt™ Dock 120 W G2, and HP USB-C Mini Dock.
  • Page 13 Battery 3-cell, 45 Whr, lithium polymer, soft pack HP Long Life HP Fast Charge Technology (50% in 30 minutes with 65 W AC adapter under S3/S4/S5) AC adapters 65 W Smart AC adapter, right angle, 4.5 mm - EM 65 W straight USB Type-C AC adapter Power cords 3-wire plug (C5), 1.0 m, conventional (only available with 4.5 mm barrel AC adapters)
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Preinstalled Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High-end Chinese Market CPPP Windows 10 Pro 64 Chinese Market Restore Media Windows 10 Driver DVD Certified Microsoft WHQL Web-only support Windows 10 Enterprise 64 Serviceability...

  • Page 15: Components

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 Table 2-1 Right-side components and their descriptions (continued) Component Description Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output.

  • Page 17: Left

    To remove a card: Press in on the card, and then remove it from the memory ▲ card reader. Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Left...

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Components...

  • Page 19: Keyboard Area

    Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 20: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving state. The ● computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation.

  • Page 21: Button, Speakers, And Fingerprint Sensor

    Button, speakers, and fingerprint sensor Table 2-6 Button, speakers, and fingerprint sensor and their descriptions Component Description Power button When the computer is off, press the button to turn on the computer. ● ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 22: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu.

  • Page 23: Bottom

    Table 2-8 Hot keys and their descriptions (continued) Description Sends a programing query. Pauses the operation. Bottom Table 2-9 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 24: Labels

    Locate this information before you contact support. Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 25: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Table 3-1 Computer major components and their descriptions Item Description Spare part number Display panel assembly NOTE: Display panels are not spared as a whole assembly. They are only spared at a subcomponent level. Top cover/keyboard (includes cable) Backlit L57504-001 No backlight L57505-001 Touchpad...
  • Page 27 Table 3-1 Computer major components and their descriptions (continued) Item Description Spare part number 256 GB, PCIe, value L57510-001 256 GB, PCIe, value, lock L63028-001 128 GB, SATA-3, TLC L57508-001 128 GB, SATA-3, TLC, lock L63027-001 16 GB, PCIe (Optane memory module) L57507-001 (15) Thermal bracket (included in Bracket Kit)

  • Page 28: Display Components

    Display components Table 3-2 Display components and their descriptions Item Description Spare part number Display bezel L58134-001 Camera module (HD camera) L44581-001 Display panel (raw) FHD, 220 nits L61684-001 FHD, 400 nits L61685-001 FHD, 220 nits, lock L63025-001 FHD, 400 nits, lock L63026-001 FHD, 250 nits L64667-001...

  • Page 29: Cable Kit

    Cable Kit Table 3-3 Cable Kit components and their descriptions Item Description Spare part number Cable Kit, includes the following parts: L45087-001 Power/USB board cable Card reader board cable Touchpad cable Fingerprint sensor cable Cable Kit...

  • Page 30: Bracket Kit

    Bracket Kit Table 3-4 Bracket Kit components and their descriptions Item Description Spare part number Bracket Kit, includes the following parts: L45097-001 Fingerprint sensor bracket Thermal bracket USB Type-C port bracket RJ-45 bracket Chapter 3 Illustrated parts catalog...

  • Page 31: Mass Storage Devices

    Mass storage devices Table 3-5 Mass storage devices and their descriptions Item Description Spare part number Solid-state drive, M.2 512 GB, PCIe, TLC L57511-001 256 GB, PCIe, TLC L57509-001 256 GB, PCIe, value L57510-001 256 GB, PCIe, value, lock L63028-001 128 GB, SATA-3, TLC L57508-001 128 GB, SATA-3, TLC, lock...

  • Page 32: Miscellaneous Parts

    Miscellaneous parts Table 3-6 Miscellaneous parts and their descriptions Description Spare part number AC adapters 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, EM 913691-850 65 W, USB Type-C, wall mount, nPFC, 1.8 m L32392-001 Plastics Kit (includes fingerprint sensor insert, camera sponge, and display enclosure adhesive) L45095-001 Screw Kit L45121-001...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Tweezer ● Non-conductive, non-marking plastic tool ● Magnetic Phillips P1 screwdriver ● Magnetic Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 34: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 36: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. ●...

  • Page 37: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 38: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 39: Bottom Cover

    Bottom cover Table 5-1 Bottom cover description and part number Description Spare part number Bottom cover L45089-001 Before removing the bottom cover, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Place the computer in “Battery Safe mode” (Battery Safe mode on page 28).

  • Page 40: Memory Modules

    L10598-852 IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS from www.hp.com. Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. Before removing the memory module, follow these steps:...

  • Page 41: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Table 5-3 WLAN module description and part number Description Spare part number Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adaptor (non-vPro) L22634-001 Before removing the WLAN module, follow these steps: Prepare the computer for disassembly...
  • Page 42 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 43: Solid-State Drive

    M.2 solid-state drive Table 5-4 Solid-state drive descriptions and part numbers Description Spare part number 512 GB, PCIe, TLC L57511-001 256 GB, PCIe, TLC L57509-001 256 GB, PCIe, value L57510-001 256 GB, PCIe, value, lock L63028-001 128 GB, SATA-3, TLC L57508-001 128 GB, SATA-3, TLC, lock L63027-001...

  • Page 44: Hard Drive

    Hard drive Table 5-5 Hard drive, Hard Drive Hardware Kit, and hard drive bracket descriptions and part numbers Description Spare part number Hard drive, 1 TB, 5400 rpm, 7 mm L30422-001 Hard drive, 1 TB, 5400 rpm, 7 mm, lock L63029-001 Hard drive, 500 GB, 7200 rpm, 7 mm 703267-001...
  • Page 45 To disassemble the hard drive, disconnect the connector from the hard drive (1), remove the four Phillips M3.0 × 3.0 screws (2) that secure the cover to the drive, and then lift the cover off the drive (3). Reverse these procedures to install a hard drive. Component replacement procedures...

  • Page 46: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 47: Battery

    Battery Table 6-1 Battery description and part number Description Spare part number Battery, 3 cell, 45 Whr L32656-002 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Place the computer in “Battery Safe mode” (Battery Safe mode on page 28).

  • Page 48: Speaker Assembly

    Speaker assembly Table 6-2 Speaker description and part number Description Spare part number Speaker assembly L45092-001 Before removing the speaker assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Place the computer in “Battery Safe mode” (Battery Safe mode on page 28).

  • Page 49: Fan

    Table 6-3 Fan description and part number Description Spare part number L45101-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 50: Heat Sink

    Heat sink NOTE: All heat sink spare part kits include replacement thermal material. Table 6-4 Heat sink description and part number Description Spare part number Heat sink L57506-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28).
  • Page 51 Thoroughly clean thermal material from the surfaces of the system board components (1) (3) and the heat sink (2) (4) each time you remove the heat sink. All heat sink and system board spare part kits include thermal material. Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 52: Power/Usb Board

    Power/USB board Table 6-5 Power/USB board, cable, and bracket descriptions and part numbers Description Spare part number Power/USB board L44578-001 Power/USB board cable (included in Cable Kit) L45087-001 Thermal bracket (included in Bracket Kit) L45097-001 Before removing the power/USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28).
  • Page 53 Lift the rear of the board up, and then pull the board away from the connector and out of the computer to remove it (3). Reverse this procedure to install the power/USB board. Component replacement procedures...

  • Page 54: Battery Connector Board

    Battery connector board Table 6-6 Battery connector board description and part number Description Spare part number Battery connector board L45086-001 Before removing the battery connector board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Place the computer in “Battery Safe mode”...

  • Page 55: Touchpad Assembly

    Touchpad assembly Table 6-7 Touchpad and cable descriptions and part numbers Description Spare part number Touchpad assembly L45093-001 NOTE: The touchpad cable is available in the Cable Kit using spare part number L45087-001. Before removing the touchpad assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28).

  • Page 56: Fingerprint Sensor Assembly

    Fingerprint sensor assembly Table 6-8 Fingerprint sensor, bracket, cable, and insert descriptions and part numbers Description Spare part number Fingerprint sensor assembly L45096-001 Fingerprint sensor bracket (included in Bracket Kit) L45097-001 Fingerprint sensor cable (included in the Cable Kit) L45087-001 Fingerprint sensor insert (included in Plastics Kit;...

  • Page 57: Card Reader Board

    Card reader board Table 6-9 Card reader board and cable descriptions and part numbers Description Spare part number Card reader board assembly (includes cable) L44579-001 NOTE: The card reader board cable is also available in the Cable Kit using spare part number L45087-001.
  • Page 58 Lift the card reader board out of the computer (3). Reverse this procedure to install the card reader board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Rtc Battery

    RTC battery Table 6-10 RTC battery description and part number Description Spare part number RTC battery L02772-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Place the computer in “Battery Safe mode” (Battery Safe mode on page 28).

  • Page 60: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Table 6-11 System board descriptions and part numbers Description Spare part number Intel Core i7-8565U processor and 2 GB of discrete graphics memory L57502-xxx Intel Core i5-8265U processor and 2 GB of discrete graphics memory...
  • Page 61 (10) Backlight cable (ZIF) (11) Fingerprint sensor cable (ZIF) (12) Hard drive cable Remove the four Phillips M2.0 × 4.0 screws (1) that secure the system board to the computer. Remove the two Phillips M2.0 × 2.5 screws (2) that secure the system board to the computer. Remove the broad head Phillips M2.5 ×...
  • Page 62 Remove the bracket from the USB-Type C port (5). The USB bracket and RJ-45 cover are available in the Bracket Kit using spare part number L45097-001. Rotate the right side of the system board upward (1). Pull the system board away from the connectors on the side of the chassis to remove it from the computer (2).

  • Page 63: Display Assembly

    Display assembly Before disassembling the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Place the computer in “Battery Safe mode” (Battery Safe mode on page 28). Remove the bottom cover (Bottom cover on page 29).
  • Page 64 Rotate the top of the display panel onto the keyboard (3) to gain access to the display connector on the back of the panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 65 Lift the tape from atop the connector on the display panel (1), lift the locking latch (2), and then disconnect the cable from the panel (3). Display panels are available using the following spare part numbers: L61684-001: FHD, 220 nits L64667-001: FHD, 250 nits L61685-001: FHD, 400 nits L63025-001: FHD, 220 nits, lock...
  • Page 66 Rotate the panel into place in the display enclosure (5). If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and then peel the silver tape up (2) and remove the module from the enclosure (3). The HD camera is available using spare part number L44581-001.
  • Page 67 Remove the four Torx T8 2.5 × 4.0 screws (5) that secure the display assembly to the computer. Rotate the display to open the hinges (6), and then separate the display from the computer (7). If it is necessary to remove the hinges from the display enclosure, remove the two Phillips broad head M2.5 ×...
  • Page 68 If it is necessary to replace the WLAN antennas, peel the antennas from the enclosure (1), remove the cables from the clips in the bottom of the enclosure (2), and then remove the antennas and cables from the enclosure (3). NOTE: Models with dual antennas shown.
  • Page 69 Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2), and then remove the cable from the enclosure (3). Reverse this procedure to reassemble the display assembly. Component replacement procedures...

  • Page 70: Power Connector Cable

    Power connector cable Table 6-12 Power connector cable description and part number Description Spare part number Power connector cable L01048-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Place the computer in “Battery Safe mode”...

  • Page 71: Keyboard/Top Cover

    Keyboard/top cover The top cover with keyboard remains after removing all other spared parts from the computer. Table 6-13 Keyboard descriptions and part numbers Description Spare part number Keyboard/top cover, backlit L57504-001 Keyboard/top cover, no backlight L57505-001 Component replacement procedures...

  • Page 72: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup ●...

  • Page 73: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 74: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 75: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 76: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 77: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 78: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 79: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 80 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 81: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery.

  • Page 82: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 83: 10 Specifications

    10 Specifications Computer specifications Table 10-1 Computer specifications Metric U.S. Dimensions Depth 256.9 mm 10.10 in Width 364.9 mm 15.37 in Height 18.6 mm 0.75 in Weight SSD, 2.0 kg 4.41 lbs Hard drive 2.1 kg 4.63 lbs Input power Operating voltage 19.0 V dc @ 4.74 A –...

  • Page 84: 39.6 Cm (15.6 In) Display Specifications

    39.6 cm (15.6 in) display specifications Table 10-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1920 × 1080 (FHD) Surface treatment Anti-glare Brightness 220 nits or 400 nits (typical) Viewing angle UWVA Backlight Hard drive specifications Table 10-3 Hard drive specifications 1 TB*...

  • Page 85: Solid-State Drive Specifications

    Solid-state drive specifications Table 10-4 Solid-state drive specifications 128 GB* 256 GB* 512 GB* Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g <...

  • Page 86: 11 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 87 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 88: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 89 A utility must be used for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 90: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 91: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 92: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 93: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 12-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 94 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 95: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 96: Index

    Index cache AC adapter, spare part numbers 22 product description 1 electrostatic discharge (ESD) 24 antennas camera 8 preventing damage 25 disconnecting 31 identifying 8 esc key, identifying 12 audio, product description 2 product description 2 Ethernet, product description 2 audio-out (headphone)/audio-in camera light, identifying 8 (microphone) combo jack,...
  • Page 97 12 battery 6 USB SuperSpeed 5 HP PC Hardware Diagnostics UEFI camera 8 USB Type-C DisplayPort 5 downloading 68 caps lock 10 USB Type-C power connector 5 starting 68 fn lock 10 USB Type-C SuperSpeed 5 using 67...
  • Page 98 USB flash drive 72 spare part number 17, 38 system restore point 71 recovery media speakers, identifying 11 Windows key, identifying 12 creating using HP Cloud Recovery special keys, using 12 Windows tools, using 71 Download Tool 71 specifications wireless antennas...

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