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TROUBLESHOOTING
LOSS OF CONDUCTIVITY DURING USE
If the metallic nodes lose contact with your skin, the current will be
interrupted, causing WellSpa iO to pause, emit a tone, and
the indicator lights to breathe.
: A lack of serum or gel may cause a loss of conductivity.
pro tip
Apply more product to your skin and ensure the device is in contact
with both your skin and the product for optimal use.
MOVEMENT ALERTS DURING USE
The device will emit a sound if you are moving too quickly.
The session will automatically resume when you resume the
correct movement speed. Slowly glide the device over the
targeted areas.
RESET BLUETOOTH® CONNECTION
If you have problems pairing with Nu Skin Vera ® or if you need
to unpair your device from your phone, conduct a Bluetooth
reset.
1. Disconnect from Nu Skin Vera within the app by navigating
to Device Settings > Forget this Device.
2. Disconnect your phone.
• iPhone: Navigate to your phone ' s Settings > Bluetooth >
My Devices > NuSkinBDiO > Forget This Device.
• Android: Navigate to your phone ' s Settings >
Connections > Bluetooth > Settings icon > Forget/Unpair.
3. Place WellSpa iO on the charger.
4. Press and hold the Power button for 5 seconds.
Wait for:
- Indicator lights 1–5 to flash once.
* The Bluetooth ® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
and any use of such marks by NSE Products Inc. is under license. Other trademarks and trade
names are those of their respective owners.
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