Troubleshooting - ageLOC Me User Manual

TROUBLESHOOTING

DEVICE RESET
Your device may reset if an error occurs.
When the device resets, the Restarting
screen will display.
• Make sure your batteries and cartridges
are installed properly.
• After the device resets, it will display the
Set Time screen. You will be required to reset your current time (see
Changing Device Settings—Changing Your Time Settings).
• It may then display the New Cartridge prompt and you will need to select
YES or NO.
BLANK SCREEN
• You may encounter a blank screen if your batteries are dead. If so, replace
your batteries.
• If you encounter a blank screen with fresh batteries, check that your
batteries are installed properly.
SOFTWARE VERSION
When seeking support for your device, you may be asked to verify your
software version.
1
2
For additional assistance with your device, contact your Customer
Service department.
Navigate to Settings
• Press the Menu button (
• Use the arrow buttons (
navigate to the Settings screen.
• Press the Select button ( ).
Navigate to Version
• Use the arrow buttons (
navigate to the Version screen.
• Press the Select button ( ).
• The Version screen will display your
current software version.
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