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MAINTAINING YOUR VACUUM
TROUBLESHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn off
power and remove the battery before servicing.
Vacuum is not picking up debris. No suction or light suction. Nozzle light is red.
(Refer to Checking for Blockages section for more information.)
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
• Check connection between handheld vacuum and wand for blockages; clear blockages if required.
• Check clog access in wand for any blockages and clear any debris.
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum.
Vacuum lifts area rugs.
• Make sure you are not engaging Boost mode. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
• Turn off the unit to disengage the brushroll and restart with the power/selector switch.
Brushroll does not spin.
• Immediately turn off the vacuum. Remove any blockages before turning the vacuum back on. Make sure
the handheld vacuum is tilted back far enough for the brushroll to engage while in use.
• If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces.
Vacuum turns off on its own.
There are several possible reasons for the vacuum turning off on its own, including blockages, battery
issues, and overheating. If vacuum turns off on its own, perform the following steps:
1. Turn on the vacuum and check the battery indicator lights located on the handheld vacuum. If
recharging is needed, plug in while the power/selector switch is in the off position.
2. Empty dust cup and clean filters (See Emptying the Dust Cup and Cleaning the Filters sections).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Restart with power/selector switch.
NOTE: If vacuum still does not operate properly, contact Customer Service at 1-800-798-7398.
Battery Indicator Lights on handheld vacuum are flashing.
• Bottom LED light is flashing (Fig. A): Battery needs to be charged.
• Top and bottom LED lights are flashing (Fig. B): Battery temperature is not optimal, so charging is
temporarily paused. Leave battery plugged in and charging will resume soon.
• If top 2 or bottom 2 LED lights are flashing (Fig. C, Fig. D), call Customer Service at 1-800-798-7398.
Fig. A
Fig. B
Fig. C
Fig. D
s h a r kc l e a n . c o m
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
Crevice Tool
A
18-inch Flexi Crevice Tool
B
Duster Crevice Tool
C
Dusting Brush
D
Multi-Angle Dusting Brush
E
Anti-Allergen Dust Brush
F
Upholstery Tool
G
Wide Upholstery Tool
H
Pet Multi-Tool
I
Deep-Cleaning Motorized Pet Tool
J
MultiFLEX® Under-Appliance Wand
K
Accessory Bag
L
Li-Ion Charger
M
G
H
L
M
NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the enclosed
Quick Start Guide. To order additional accessories, visit sharkaccessories.com.
A
B
C
D
E
F
I
J
K
s h a r kc l e a n . c o m
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