Technical Data; Troubleshooting - Schartec Prime 2 Series Installation And Operation Manual

Power supply
Max. tractive force
Max. door area
Max. door weight
Max. door height
Opening speed
Power consumption
End position setting
Transformer
Radio frequency
Coding
Storage capacity
Working temperature
Safety devices
Protection class
Error Message
No response from the garage door opener.
System learning will not start.
Automatic closing cannot be set.
Opener opens and closes by itself.
Opener does not work.
Garage door only opens. Garage door does not
close.
Garage door automatically moves back 15-40
cm instead of closing completely.
Remote control does not work.
Remote controls cannot be coded.

Technical Data

Prime 600
230 - 240V, 50-60 Hz
600 N
10 m²
100 kg
200 mm / Sec.
220W
Overvoltage protection technology
Soft start & Soft stop, photocell possible, warning light possible

Troubleshooting

Possible Cause
1. There is no power.
2. Plug not inserted.
Photocell connected incorrectly or is not rec-
ognized by the motor.
Photocell not connected.
Interference pulse / mounting next to the
power line.
End position open or closed set incorrectly.
When using a photocell or when activating
the photocell function without a connected
photocell.
Automatic safety return. Because of an old and
incorrectly set garage door. Door not balanced
or springs old, weak or defective.
1. Battery is empty.
2. Interference source in the area.
1. Memory is full.
2. New remote control is not compatible
with the door opener.
32
Prime 1000
1000 N
14 m²
140 kg
2400 - 3500 mm
200 mm / Sec.
320W
Electrical
433.92 MHz
Rolling Code
20 codes
-20°C - +40°C
IP20
1. Check the voltage at the socket of the
door opener.
2. Carefully open the cover of the motor and
check whether all cables are connected.
1. Check the connection of the photocell.
2. Adjust the photocell correctly.
Connect the photocell. This function is only
possible with a connected photocell.
The motor must not be installed in the im-
mediate vicinity of a power line (electrostatic
charging).
Reset the end positions as described in the
instructions.
1. Check the photocell and make sure that
no obstacle interferes with it.
2. Deactivate the photocell function if no
photocell is installed. To do this, follow
the instructions.
1. Check the springs in every door position.
2. Reset the end positions.
3. Increase the power for automatic reversal.
1. Replace the battery.
2. Remove all sources of interference in the
area (e.g. baby monitors, etc.).
1. Clear the remote control memory; recode
all remote controls.
2. Use only original remote controls.
Prime 1500
1500 N
18 m²
180kg
140 mm / Sec.
300W
Troubleshooting