Symptoms, Possible Causes And Remedial Actions - Axis Q6032-E User Manual

Symptoms, possible causes and remedial actions

Problems setting the IP address
When using ARP/Ping
The camera is located on a different
subnet
The IP address is being used by another
device
The camera cannot be accessed from a web browser
Cannot log in
The IP address has been changed by
DHCP
Other networking problems
Camera is accessible locally, but not externally
Broadband router configuration
Firewall protection
Default routers required
Problems with the H.264 format
No H.264 displayed in the client
No multicast H.264 displayed in the
client.
Multicast H.264 only accessible by
local clients.
Poor rendering of H.264 images.
Color saturation is different in H.264
and Motion JPEG
Try the installation again. The IP address must be set within two minutes after power has been
applied to the camera. Ensure the Ping length is set to 408. See the Installation Guide.
If the IP address intended for the camera and the IP address of your computer are located on dif-
ferent subnets, you will not be able to set the IP address. Contact your network administrator to
obtain an appropriate IP address.
Disconnect the camera from the network. Run the Ping command (in a Command/DOS window,
type ping and the IP address of the unit).
If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP
address may already be in use by another device on your network. You must obtain a new IP
address and reinstall the unit.
If you receive: Request timed out - this means that the IP address is available for use with your
camera. In this case, check all cabling and reinstall the unit.
When HTTPS is enabled, ensure that the correct protocol (HTTPS or HTTPS) is used when attempt-
ing to log in. You may need to manually type http or https in the browser's address field.
If the camera and client are on the same network. Run AXIS IP Utility to locate the camera. Iden-
tify the camera using its model or serial number.
Alternatively:
1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set the IP
address again, using AXIS IP Utility or the ARP Ping command.
2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the
main network. The unit now has a fixed IP address that will not change.
3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the
required service and then configure IP address change notification from the network settings.
Return the unit to the main network. The unit will now have a dynamic IP address, but will notify
you if the address changes.
Test the network cable by connecting it to another network device, then Ping that device from
your workstation. See instructions above.
To configure your broadband router to allow incoming data traffic to the camera, enable the
NAT-traversal feature which will attempt to automatically configure the router to allow access
to the camera.
This is enabled from Setup > System Options > Network > TCP/IP Advanced.
Note that the router must support UPnP
Check the Internet firewall with your system administrator.
Check if you need to configure the default router settings.
Check that the correct network interface is selected in the AMC control panel (streaming tab).
Check that the relevant H.264 connection methods are enabled in the AMC control panel applet
(streaming tab).
In the AMC Control Panel, select the H.264 tab and click the button Set to default H.264
decoder.
Check with your network administrator that the multicast addresses used by the camera are
valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Check if your router supports multicasting, or if the router settings between the client and the
server need to be configured. The TTL (Time To Live) value may need to be increased.
Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
In text overlays are blurred, or if there are other rendering problems, you may need to enable
Advanced Video Rendering from the H.264 tab in the AMC Control Panel.
Ensure that your graphics card is using the latest device driver. The latest drivers can usually be
downloaded from the manufacturer's web site.
Modify the settings for your graphics adapter. Please see the adapter's documentation for more
information.
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AXIS Q6032-E - Troubleshooting
TM
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