Troubleshooting - Uniden EXP901 User Manual

If your EXP 901 Cordless Telephone does not perform to your
expectations, please try these simple steps. If you still cannot resolve the
problem, contact Uniden Customer Service at: 800-297-1023, 8:00 a.m. to
5:00 p.m. EST, Monday through Friday.
Note: Do not attempt to service this unit yourself. All service must be done
by qualified service personnel.
Problem
Charge light won't come on when
Handset is placed in Base Unit.
Audio sounds weak and/or scratchy.
Can't make or receive calls.
Handset doesn't ring or receive a
page.
Base Unit doesn't ring or receive a
page.

Troubleshooting

Make sure the AC Adapter is plugged into the
Base Unit and wall outlet.
Make sure Handset is properly seated in Base
Unit.
Make sure the Rechargeable Battery Pack is
properly set inside the Handset.
Make sure that the charging contacts on the
Handset and Base Unit are clean.
Make sure that the Base Unit antenna is fully
vertical.
Make sure that there are no obstacles (walls,
doors, etc.) in line-of-sight between the Base
Unit and the Handset.
Move the Handset and/or Base Unit to
different locations and try again.
Check both ends of the Base Unit telephone
line cord.
Make sure the AC Adapter is plugged into the
Base Unit and wall outlet.
Disconnect the AC Adapter for a few minutes,
and then reconnect it.
Rechargeable Battery Pack may be weak.
For a full charge, charge the Rechargeable
Battery Pack in the Handset for more than
12 hours.
Set the RING ON/BATT SAVE switch on the
Handset to "RING ON".
Make sure the Base Unit antenna is fully
vertical.
Make sure that there are no obstacles (walls,
doors, etc.) in line-of-sight between the Base
Unit and the Handset.
The Handset may be too far away from the Base
Unit.
Place the Base Unit away from noise sources.
The Digital Security Code may be erased. Set
the Digital Code.(See page 5 for instructions.)
Set the Base Unit RINGER/VOLUME switch
to "LO" or "HI".
19
Suggestion