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For more troubleshooting help, review these common issues:
My computer isn't recognizing my modem.
Possible solution:
You may be using an IRQ that is already in use. To function properly, your
modem needs to be assigned to a free IRQ.
The Plug and Play function of Windows should locate a free IRQ (if one
exists) for your modem. If Plug and Play fails to install the modem, you need
to determine IRQ availability.
Windows XP and 2000:
Click Properties. Click the Hardware tab and then click Device Manager.
Click View. Select Resources by type or Resources by connection. Expand
the Interrupt request (IRQ) key by clicking + or double-clicking the Interrupt
request (IRQ) key.
Windows Me, 98, and 95:
desktop. Click Properties and then the Device Manager tab. Double-click
the Computer icon at the top of the device list.
You will see a listing of your system's IRQs and the devices to which they
are assigned. If an IRQ is not present in this list, it indicates that Windows is
not currently using it and the IRQ is considered available.
Locate your modem in the list of devices. If a yellow exclamation point
appears over the modem's description, your modem is in conflict with
another device. Either your modem or the other device will have to be
reinstalled to another IRQ in order to resolve your conflict.
If a usable, free IRQ does not exist, you may need to remove, disable, or
relocate another device. Refer to that device's documentation for more
information about removing, disabling, or relocating it.
If Windows still fails to recognize your modem and it does not have a yellow
exclamation point next to its IRQ, or if your modem does not appear in the
list, your modem may not be installed properly. Try reinstalling your
modem.
Possible solution:
You may be using a COM port that is either already in use or not configured
correctly. To work properly, this modem must be assigned to a free COM
port. Make sure that your COM port is not already in use by another device.
Windows XP (Classic View):
Double-click the Phone and Modem Options icon and then click the
8
Right-click the My Computer icon on your desktop.
Right-click the My Computer icon on your
Click Windows Start and then Control Panel.
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