US Robotics USR8004 Quick Installation Manual page 2

Us robotics usr8004: installation guide

Hide thumbs

page of 2

/ 2
Bookmarks

Enlarged version

T T T T T r r r r r oubleshooting

oubleshooting

I can't connect to the r

I can't connect to the router's

I can't connect to the r

outer's W W W W W eb User Interface.

outer's

eb User Interface.

Possible Solution 1:

Make sure that all the Ethernet cables are properly and securely connected and that the power

cord is plugged in.

Possible Solution 2:

Make sure that you correctly performed all the steps in the "Before You Begin" section of the

User Guide on the U.S. Robotics CD-ROM. If your computer was configured to use a static IP

address, you must now reconfigure it to Obtain an I

Obtain an I

Obtain an IP P P P P addr

Obtain an I

addr

address automatically

addr

ess automatically.

ess automatically

Possible Solution 3:

Make sure that your PC is using an IP address that is within the default range of

192.168.123.xxx. Make sure the address of the subnet mask is 255.255.255.0. If necessary, the

Default Gateway should be 192.168.123.254. To verify these settings, perform the following

steps:

Windows XP, 2000, or NT users:

tart , and then click R R R R R un

• Click Windows S S S S S tart

tart

un.

• Type cmd

cmd

cmd and click OK

cmd

OK.

• At the DOS prompt, type ipconfig /all

ipconfig /all

ipconfig /all and press Enter.

ipconfig /all

• Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make

sure they are correct.

If the information is not correct:

• Type ipconfig /r

ipconfig /release

ipconfig /r

elease

elease and press Enter.

elease

ipconfig /r

enew

• Type ipconfig /r

ipconfig /renew

ipconfig /r

enew and press Enter.

enew

Windows Me, 98, or 95 users:

tart , and then click R R R R R un

• Click Windows S S S S S tart

tart

un.

• Type winipcfg

winipcfg

winipcfg and click OK

OK.

• Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make

sure they are correct.

If the information is not correct, click R R R R R elease All.

elease All. Then click R R R R R enew All

elease All.

Possible Solution 4:

Follow the instructions below to verify the connection setting of your Web browser and to

verify that the HTTP Proxy feature of your Web browser is disabled. This procedure ensures that

your Web browser can read the configuration pages inside your router.

Internet Explorer users:

• Launch Internet Explorer.

• Click T T T T T ools,

ools,

ools, Internet Options

ools,

Internet Options

Internet Options, and select the Connections tab

Connections tab. . . . .

Connections tab

• Select Never dial a connection

Never dial a connection and click Apply

Never dial a connection

Apply

Apply.

• Click the L L L L L A A A A A N Settings

N Settings

N Settings button.

N Settings

• Clear all the check boxes and click OK

OK.

• Click OK

OK.

Netscape Navigator users:

• Launch Netscape Navigator.

• Click Edit,

Edit, P P P P P r r r r r efer

Edit,

efer

eferences.

efer

ences.

• In the Category window, double-click Advanced

Advanced

Advanced.

• Click P P P P P ro ro ro ro roxies,

xies,

xies, click Dir

xies,

Dir

Direct connection to the Internet

Dir

ect connection to the Internet

ect connection to the Internet, and then click OK

ect connection to the Internet

I can't access the Internet.

Possible Solution 1:

Make sure that the power cord and both Ethernet cables are connected correctly. This includes

the cables connecting the router, the modem, and all the PCs.

Possible Solution 2:

Reboot the router by unplugging and plugging in the power supply.

I don't kno

I don't know whether my IP

I don't kno

w whether my IP

w whether my IP addr

w whether my IP

Possible Solution:

If you have broadband Internet service, you probably have a dynamic IP address. However, you

should verify this information with your Internet Service Provider, because some providers

assign static IP addresses.

While trying to check my network configur

While tr

ying to check my network configuration settings in

ying to check my network configur

Me, I can't find the Network icon.

Possible Solution:

The default setting in Windows Me is to not show all of the icons within the Control Panel. To

change the default setting to show all icons:

Windows Me users:

• Click Windows S S S S S tart, Settings, Control P

• Within Control Panel, click V V V V V iew all Control P

screen.

All the Control Panel icons should now be visible.

I don't know ho

I don't kno

w ho

w how to configur

I don't kno

w ho

r r r r r outer

outer. . . . .

outer

Possible Solution:

You have the TCP/IP protocol installed, but it is not configured to work with the router.

Windows XP users:

enew All

enew All.

enew All

• Click Windows S S S S S tart, Control P

• Double-click the Network and Internet Connections

• Right-click the icon that represents your LAN or high-speed Internet connection, and

select P P P P P roperties.

roperties.

• Click the Gener

Gener

General al al al al tab, and select the TCP/IP line that has been assigned to your

network card.

• Click the P P P P P roperties

roperties

roperties button.

roperties

• Configure IP addressing:

• Preferred method

server:

Click the Gener

Click OK

OK again.

• For instructions on specifying the IP address manually, refer to the User Guide on

the U.S. Robotics CD-ROM.

Windows 2000 users:

• Click Windows S S S S S tart,

• Double-click the L L L L L ocal Ar

• Select the TCP/IP line that has been assigned to your network card and select

OK.

P P P P P roperties

roperties

roperties.

roperties

• Configure IP addressing:

• Preferred method

server:

Click the I I I I IP P P P P Addr

OK.

OK. Click OK

OK.

• For instructions on specifying the IP address manually, refer to the User Guide on

the U.S. Robotics CD-ROM.

address is static or dynamic.

addr

ess is static or dynamic.

ation settings in

ation settings in W W W W W indo

indo

indows

tart, Settings, Control P

tart, Settings, Control Panel

tart, Settings, Control P

anel

anel.

iew all Control P

iew all Control Panel options

anel options

anel options on the left side of the

anel options

iew all Control P

anel options

w to configur

w to configure the

e the

e the T T T T T CP/IP

e the

CP/IP

CP/IP pr pr pr pr protocol to work with the

otocol to work with the

w to configur

e the

CP/IP

otocol to work with the

tart, Control P

tart, Control Panel

tart, Control P

anel

anel.

Network and Internet Connections

Network and Internet Connections icon.

Network and Internet Connections

To obtain the IP address automatically through the DHCP

—

General al al al al tab, select Obtain an I

Gener

Obtain an I

Obtain an IP P P P P addr

Obtain an I

address automatically

addr

ess automatically

ess automatically, and click OK.

ess automatically

tart, Settings, Network and Dialup connections

tart,

Settings, Network and Dialup connections

Settings, Network and Dialup connections.

Settings, Network and Dialup connections

ocal Ar

ocal Area Connections

ocal Ar

ea Connections

ea Connections icon and select P P P P P roperties

ea Connections

roperties

roperties.

roperties

To obtain the IP address automatically through the DHCP

—

Address tab

Addr

ess tab

ess tab, select Obtain an I

Obtain an I

Obtain an IP P P P P addr

Obtain an I

addr

address automatically

ess automatically

ess automatically and click

ess automatically

OK again.

Windows Me, 98, or 95 users:

• Click Windows S S S S S tart, Settings, Control P

tart, Settings, Control P

tart, Settings, Control Panel

tart, Settings, Control P

• Double-click the Network

Network

Network icon.

Network

• Click the Configur

Configuration

Configur

ation tab and select the TCP/IP line that has been assigned to your

ation

network card.

• Click the P P P P P roperties

roperties

roperties button.

roperties

• Configure IP addressing:

• Preferred method

To obtain the IP address automatically through the DHCP

—

server:

Click the I I I I I P P P P P Addr

Addr

ess

Addr

Address

ess

ess tab, select Obtain an I

OK.

OK. Click OK

OK.

OK again.

• For instructions on specifying the IP address manually, refer to the User Guide on

the U.S. Robotics Installation CD-ROM.

Windows NT users:

• Click Windows S S S S S tart, Settings, Control P

tart, Settings, Control P

tart, Settings, Control Panel

tart, Settings, Control P

• Double-click the Network

Network

Network icon.

Network

• Click the P P P P P rotocols

rotocols tab and select the TCP/IP line that has been assigned to your

rotocols

network card.

• Click the P P P P P roperties

roperties button.

roperties

• Configure IP addressing:

• Preferred method

To obtain the IP address automatically through the DHCP

—

server:

Click the I I I I I P P P P P Addr

Addr

Addres es es es ess tab and select Obtain I

OK.

click OK.

OK. Click OK

OK.

OK again.

• For instructions on specifying the IP address manually, refer to the User Guide on

the U.S. Robotics Installation CD-ROM.

You can use the ping command to verify whether your PC has successfully connected to the

router. For ping command instructions, refer to the User Guide on the U.S. Robotics CD-ROM.

Are You Still Having Problems?

1. Refer to the User Guide on the U.S. Robotics CD-ROM.

2. Go to the Support section of the U.S. Robotics Web site at www.usr.com

The most common difficulties that users experience have been addressed in the FAQ

and Troubleshooting Web pages for your product. The product number of the

Broadband Router is 8004. You may need to know this to obtain information from the

U.S. Robotics Web site.

OK.

3. Contact the U.S. Robotics Technical Support Department.

Technical questions about U.S. Robotics products can also be answered by our expert

team of technical support specialists.

Country

Voice

United States and Canada

(888) 216-2850

For current support contact information, go to the following Web site:

http://www.usr.com/support

anel.

anel

Obtain an I

Obtain an IP P P P P addr

Obtain an I

addr

ess automatically

Obtain an I

address automatically

addr

ess automatically and click

ess automatically

anel

anel.

anel

Obtain IP P P P P addr

Obtain I

address from a DHCP

addr

ess from a DHCP

ess from a DHCP server

ess from a DHCP

server and

server

www.usr.com

Webmail

Support Hours

http://www.usr.com/emailsupport

9:00

.–6:00

Central Time, M–F

Printed in Xxxxxx

This manual is also suitable for:

8004

US Robotics USR8004 Quick Installation Manual page 2

Related Manuals for US Robotics USR8004

Related Products for US Robotics USR8004

This manual is also suitable for: