Bose ULTRA OPEN EARBUDS Manual page 44

SYMPTOM
Earbuds don't connect
with device
Earbuds don't respond
during app setup
Bose Music app can't
find earbuds
TRO UBL E SH O OTI NG
SOLUTION
Connect using the Bluetooth menu on your device
(see page 32).
Disable the Bluetooth feature on your device and then
re-enable.
Clear the earbud device list (see page 35). Delete the
earbuds from the Bluetooth list on your device, including any
duplicate listings labeled LE (Low Energy). Connect again
(see page 12).
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbud status lights display charging status
(see page 30). Connect again (see page 12).
Make sure both earbuds are in the charging case securely
(see page 25).
Visit: support.Bose.com/UOE support.Bose.com/UOE to see how-to videos.
Reboot the earbuds and charging case (see page 53).
Uninstall the Bose Music app on your device. Reinstall the
app (see page 12).
Make sure you're using the Bose Music app for setup
(see page 12).
Make sure you have given the Bose Music app access to
Bluetooth connections in your device Settings menu.
Make sure the Bluetooth feature is on in your device
Settings menu.
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbud status lights display charging status
(see page 30). Remove the earbuds.
Uninstall the Bose Music app on your device. Reinstall the
app (see page 12).
Make sure you have given the Bose Music app access to
Bluetooth connections in your device Settings menu.
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbud status lights display charging status
(see page 30). Remove the earbuds.
With the earbuds in the charging case and the case open,
press and hold the button on the back of the case until the
earbud status lights slowly blink blue.
See "Earbuds don't connect with device."
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