Bose ULTRA OPEN EARBUDS Manual page 50

SYMPTOM
Earbuds don't respond to
button presses
Can't access shortcut
Earbuds don't charge
TRO UBL E SH O OTI NG
SOLUTION
For multi-press functions, vary the speed of presses.
Make sure your music app supports the function.
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
Connect a different device and try again.
Reboot the earbuds and charging case (see page 53).
Make sure you have set a shortcut using the Bose Music app
(see page 20).
If you customized the shortcut to be on a specific earbud,
make sure you press and hold the button on the
correct earbud.
If you customized your shortcut to be on a specific earbud,
use the Bose Music app to assign the shortcut to the other
earbud and try again. Visit: support.Bose.com/UOE
how-to videos.
Make sure the earbuds are properly placed in the charging
case. To help preserve the battery life, the case should be
closed while the earbuds are charging (see page 25).
Make sure there is no dirt, debris, or liquid covering the
charging contacts on the earbuds or the charging pins in
the case.
Make sure the USB cable is correctly aligned with the port on
the charging case.
Secure both ends of the USB cable.
Try another USB cable.
Try another wall charger.
If the earbuds or charging case have been exposed to high
or low temperatures, let the earbuds or case return to room
temperature. Charge again (see page 25).
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support.Bose.com/UOE to see