Bose ULTRA OPEN EARBUDS Manual page 47

SYMPTOM
Poor sound quality
TRO UBL E SH O OTI NG
SOLUTION
Make sure you're wearing the correct earbud on the correct
ear. Look for the L (left) and R (right) markings on the barrel of
each earbud.
Check the earbud fit using a mirror (see page 14). For
best sound quality and microphone performance, adjust the
earbuds so that they're at about a 45° angle on your ears. If
they don't feel comfortable or secure, slide them up or down
slightly to find the best position for you.
Visit: support.Bose.com/UOE support.Bose.com/UOE to see how-to videos.
Make sure you're using the Bose Music app for setup
(see page 12).
Try a different audio track.
Play audio from a different application or music service.
Clear any debris or wax buildup from the speaker ports.
Turn off any audio enhancement features on the device or
music app.
If you're wearing only one earbud, place the other earbud in
the case until it magnetically snaps into place.
Make sure your earbuds are connected over the correct
Bluetooth profile: Stereo A2DP. Check your device's
Bluetooth/audio settings menu to make sure the correct
profile is selected.
Lower the volume on the earbuds, your device, or the
music app.
Disable the Bluetooth feature on your device and then
re-enable.
Clear the earbud device list (see page 35). Delete the
earbuds from the Bluetooth list on your device, including any
duplicate listings labeled LE (Low Energy). Connect again (see
page 12).
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