Bose ULTRA OPEN EARBUDS Manual page 49

SYMPTOM
Microphone doesn't
pick up sound
Can't adjust the mode
Difficulty hearing caller
while on a phone call
Earbuds don't respond
TRO UBL E SH O OTI NG
SOLUTION
The earbuds may be angled too far downwards towards your
mouth or chin. Check the earbud fit using a mirror
(see page 14). For best sound quality and microphone
performance, adjust the earbuds so that they're at about
a 45° angle on your ears. If they don't feel comfortable
or secure, slide them up or down slightly to find the best
position for you.
Try another phone call.
Clear any debris or wax buildup from the microphone ports
(see page 41).
Try another compatible device.
Move to a quiet location and try again.
Disable the Bluetooth feature on your device and
then re-enable.
Clear the earbud device list (see page 35). Delete the
earbuds from the Bluetooth list on your device, including any
duplicate listings labeled LE (Low Energy). Connect again (see
page 12).
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbud status lights display charging status
(see page 30). Remove the earbuds.
If you customized your shortcut to be on a specific earbud,
make sure you press and hold the button on the
correct earbud.
If you customized your shortcut to be on a specific earbud,
use the Bose Music app to assign the shortcut to the other
earbud and try again. Visit: support.Bose.com/UOE
how-to videos.
Use the Bose Music app to adjust the mode. You can
access this option from the product control screen
(see page 12).
Increase the volume using your device.
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbud status lights display charging status
(see page 30). Remove the earbuds.
Reboot the earbuds and charging case (see page 53). If
that doesn't work, restore the earbuds to factory settings
(see page 54).
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4 9 E N G
support.Bose.com/UOE to see