Bose ULTRA OPEN EARBUDS Manual
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Bose ULTRA OPEN EARBUDS Manual

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ULTRA OPEN EARBUDS

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JOHN CRAWFORD
May 19, 2025

only one bud plays at a time .if i take the bud that has music out the other plays ,but they do not play together

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1 comments:
JOHN CRAWFORD
May 19, 2025

@JOHN CRAWFORD

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Sreedhar
April 22, 2025

how to mute the ultra open buds

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Summary of Contents for Bose ULTRA OPEN EARBUDS

  • Page 1 ULTRA OPEN EARBUDS...
  • Page 2 IMP O RTA NT SA F ETY INSTRU CTI O N S Please read and keep all safety and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements.
  • Page 3 IMP O RTA NT SA F ETY INSTRU CTI O N S Contains small parts which may be a choking hazard. Not suitable for children under age 3. This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device.
  • Page 4 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
  • Page 5 REG UL ATORY A ND L EGA L I N FO RM ATIO N DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for removal. Please dispose of used batteries properly, following local regulations. Do not incinerate.
  • Page 6 District, Shanghai 201100 | EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands | Mexico Importer: Bose de México S. de R.L. de C.V., Avenida Prado Sur #150, Piso 2, Interior 222 y 223, Colonia Lomas de Chapultepec V Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000 Phone Number: +5255 (5202) 3545 | Taiwan Importer: Bose Limited Taiwan Branch (H.K.), 9F., No.10, Sec.

  • Page 7: Table Of Contents

    CO NTE NTS WHAT’S IN THE BOX Contents ..................................... 11 BOSE MUSIC APP SETUP Download the Bose Music app..........................12 Add the earbuds to an existing account ....................... 12 HOW TO WEAR Put on the earbuds ................................. 13 Check your fit ..................................14 POWER Power on .....................................
  • Page 8 CO NTE NTS IMMERSIVE AUDIO Immersive audio settings ............................. 21 Change the immersive audio setting ........................22 Change the mode ..............................22 Use your shortcut ..............................22 Immersive audio while on a call ..........................22 Calibrate immersive audio ............................22 LISTENING MODES Modes....................................
  • Page 9 Android™ devices only ..............................36 Connect using Fast Pair ............................ 36 Snapdragon Sound™ technology ........................37 CONNECT BOSE PRODUCTS Connect to a Bose Smart Speaker or Soundbar ....................38 Benefits ..................................38 Compatible products ............................38 Connect using the Bose Music app ......................39 Reconnect to a Bose Smart Speaker or Soundbar ...................
  • Page 10 CO NTE NTS CARE AND MAINTENANCE Store the earbuds ................................41 Clean the earbuds and charging case........................41 Replacement parts and accessories ........................41 Limited warranty ................................41 Update the earbuds ............................... 42 Update the charging case ............................42 View the earbud date code ............................42 View the charging case serial number ........................
  • Page 11 Bose Ultra Open Earbuds Charging case USB Type-C® to USB-A cable NOTE: If any part of your product appears to be missing or damaged, don’t use it. Visit support.Bose.com/UOE support.Bose.com/UOE for troubleshooting articles, videos, and product repair or replacement. E N G...

  • Page 12: Bose Music App Setup

    BO SE MUS IC A P P SETU P The Bose Music app lets you set up and control the earbuds from any device, such as a smartphone or tablet. Using the app, you can manage Bluetooth connections, manage earbud settings, adjust the audio, choose your voice prompt language, and get any future updates and new features made available by Bose.

  • Page 13: How To Wear

    H OW TO W EAR PUT ON THE EARBUDS 1. Hold the barrel-shaped part of the earbud so that the button is on top and the R (right) or L (left) marking is facing you. Button Barrel R/L marking 2. Hook the earbud speaker in your ear, then wrap the barrel around so it rests behind your ear.

  • Page 14: Check Your Fit

    H OW TO W EAR CHECK YOUR FIT Move your head up and down and side to side to make sure the earbuds are stable and comfortable. Then, check your fit using a mirror. PROPER FIT • The earbud barrel is behind your ear and the button is facing upwards.

  • Page 15: Power

    P OW E R POWER ON Open the charging case. The earbuds power on. The earbud status lights glow according to the earbud charging status (see page 30). The charging case status light glows according to the case battery level (see page 31). Earbud status lights Charging case status light NOTE: When you remove the earbuds from the charging case, close the case to help...

  • Page 16: Power Off

    P OW E R POWER OFF 1. Place both earbuds in the charging case. The earbuds disconnect from your device and power off. The earbud status lights glow according to the earbud charging status (see page 31) 2. Close the case. The charging case status light glows according to the case battery level (see page 31).

  • Page 17: Earbud Controls

    EA RBUD C O NTRO LS A button is located on the top of the barrel-shaped part of each earbud. The buttons control media playback, volume, phone calls, and your shortcut (see page 20). Buttons NOTE: You can use either earbud button to control all functions except for volume. When controlling volume, the left and right earbud buttons have different functions (see page 18).

  • Page 18: Volume Functions

    The volume decreases volume as you hold the button. Release when you reach the desired volume. TIP: You can also increase or decrease the volume using the volume controls on your device or in the Bose Music app. E N G...

  • Page 19: Phone Calls

    Settings menu. ADJUST THE AUDIO EQ To adjust the bass, midrange, and treble, use the Bose Music app. You can access these options from the product control screen. NOTE: At high volumes, the effects of these adjustments may be reduced to avoid distortion.

  • Page 20: Shortcuts

    CHANGE OR DISABLE YOUR SHORTCUT To change or disable a shortcut or to assign a different shortcut to each earbud, use the Bose Music app. To access this option, tap Shortcut on the product control screen. NOTE: If you assign a different shortcut to each earbud, you must press and hold the appropriate earbud button.

  • Page 21: Immersive Audio

    • A few seconds after you stop moving your head, the speakers recenter on Still your position. • To access this setting, use the Bose Music app to change the immersive audio setting, create a custom mode (see page 23), or set a shortcut to cycle through immersive audio settings (see page 22).

  • Page 22: Change The Immersive Audio Setting

    You can change the immersive audio setting by changing the mode or setting a shortcut to cycle through immersive audio settings. TIP: You can also change the immersive audio setting using the Bose Music app. You can access this option from the product control screen.

  • Page 23: Listening Modes

    • By default, the earbuds power on with the last mode used. To disable this setting, use the Bose Music app. You can access this option from the Settings menu. • For information about immersive audio settings, see page 21.

  • Page 24: Change The Mode

    Modes on the product control screen. Add or remove modes from the earbuds To access modes on the earbuds, they must be set as favorites in the Bose Music app. By default, Stereo and Immersion modes are set as favorites.

  • Page 25: Device Voice Control

    D EV ICE VO IC E C O NTRO L You can set a shortcut to access your device voice control using the earbuds. The microphones on the earbuds act as an extension of the microphone on your device. NOTE: To access device voice control using the earbuds, it must be set as a shortcut (see page 20).

  • Page 26: Battery

    BATTE RY CHARGE THE EARBUDS 1. Align the charging contacts on the left earbud with the charging pins on the left side of the charging case. Charging contacts NOTE: Before charging, make sure the earbuds are at room temperature, between 46°...

  • Page 27: Charge The Charging Case

    BATTE RY CHARGE THE CHARGING CASE CAUTION: Use this product only with an agency-approved LPS power supply that meets local regulatory requirements (e.g., UL, CSA, VDE, CCC). 1. Connect the small end of the USB cable to the USB-C® port on the bottom of the charging case.

  • Page 28: Check The Earbud Battery Level

    • A few seconds after you remove the earbuds from the charging case, a voice prompt announces the earbud battery level. • Use the Bose Music app. The earbud battery level is displayed on the product control screen. NOTE: If one earbud has a lower battery level than the other, the voice prompt announces the lower battery level.

  • Page 29: Charging Time

    4 Testing conducted by Bose in October 2023 by inserting production-representative Bose Ultra Open Earbuds with battery depleted (to the point of no audio playback) into a fully charged Bose Ultra Open Earbuds charging case and charging earbuds to 100% (or until the case battery was depleted). Then, the earbuds played IEC 60268-1 pink noise using A2DP Bluetooth audio streaming at an RSSI of 75 dBm until battery depletion.

  • Page 30: Earbud And Charging Case Status

    EA RBUD AND C H A RG IN G CASE STATU S EARBUD STATUS LIGHTS The earbud status lights are located on the inside surface of the charging case next to each earbud. Earbud status lights Bluetooth status Shows the Bluetooth connection status. LIGHT ACTIVITY SYSTEM STATE Slowly blinks blue...

  • Page 31: Charging Case Status Light

    Updating software Blinks amber (3 seconds) Restoring factory settings Blinks amber and white Error – contact Bose customer service CHARGING CASE STATUS LIGHT The charging case status light is located on the front of the charging case. Charging case status light Battery, update, and error status Shows the charging case battery, update, and error status.

  • Page 32: Bluetooth Connections

    NOTES: • For the best experience, use the Bose Music app to set up and connect your device (see page 12). • For information about connecting using Fast Pair, see page 36.

  • Page 33: Disconnect A Device

    NOTE: The Bluetooth feature is usually found in the Settings menu. 3. Select the earbuds from the device list. NOTE: Look for the name you entered for your earbuds in the Bose Music app. If you didn’t name your earbuds, the default name appears.

  • Page 34: Reconnect To A Device

    2. When you hear the correct device name, release the button. You hear a tone that indicates when the device is connected. TIP: You can also reconnect to a different device using the Bose Music app (see page 12) or the device Bluetooth settings.

  • Page 35: Clear The Earbud Device List

    B LU ETO OTH C O NNECTIO NS CLEAR THE EARBUD DEVICE LIST 1. With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 15 seconds until the earbud status lights blink white 2 times and then slowly blink blue.

  • Page 36: Android Devices Only

    3. Tap the notification. Once the earbuds are connected, a notification appears confirming that the connection is complete. NOTE: You can also tap the button on the notification to download the Bose Music app and finish setting up the earbuds. E N G...

  • Page 37: Snapdragon Sound Technology

    B LU ETO OTH C O NNECTIO NS Snapdragon Sound technology Bose Ultra Open Earbuds feature Snapdragon Sound technology. Snapdragon Sound optimizes Qualcomm® audio technologies across connected devices to ensure the best sound quality, connection stability, and latency for your streaming audio.

  • Page 38: Connect Bose Products

    • Use independent volume controls on each product to lower or mute your Bose Smart Soundbar while keeping the earbuds as loud as you like. • Hear your music clearly from the next room by connecting the earbuds to your Bose Smart Speaker.

  • Page 39: Connect Using The Bose Music App

    NOTE: Make sure both earbuds are in the case and the case is open. 2. Use the Bose Music app to connect the earbuds to a compatible Bose product. For more information, visit: support.Bose.com/Groups support.Bose.com/Groups...

  • Page 40: Sweat And Weather Resistance

    SW EAT A ND W EATH ER RESI STAN C E The earbuds are rated IPX4 water resistant. They are designed to be sweat and weather resistant but aren’t meant to be submerged under water. The charging case is rated IPX1 water resistant. It's designed to be resistant to light water exposure, such as light vertical rainfall, but isn't meant to be splashed or submerged.

  • Page 41: Care And Maintenance

    Wipe with a soft cotton swab or damp cloth (water only). CAUTION: Do not use any solvents, chemicals, or cleaning solutions containing alcohol, ammonia, or abrasives. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: support.Bose.com/UOE support.Bose.com/UOE LIMITED WARRANTY The earbuds are covered by a limited warranty.

  • Page 42: Update The Earbuds

    Follow the app instructions. UPDATE THE CHARGING CASE If Bose customer service tells you to update the charging case, you can do so using the Bose updater website. On your computer, visit: btu.Bose.com btu.Bose.com and follow the on- screen instructions.

  • Page 43: Troubleshooting

    • Increase the volume on the earbuds, your device, and the music app. • Make sure your device supports Bluetooth connections (see page 32). • Download the Bose Music app and run available software updates (see page 12). • Connect a different device (see page 12).
  • Page 44 (see page 12). Make sure you’re using the Bose Music app for setup (see page 12). Make sure you have given the Bose Music app access to Earbuds don’t respond Bluetooth connections in your device Settings menu. during app setup Make sure the Bluetooth feature is on in your device Settings menu.
  • Page 45 TRO UBL E SH O OTI NG SYMPTOM SOLUTION Make sure your device is compatible with the Bose Music app and meets minimum system requirements. For more Bose Music app doesn’t information, refer to the app store on your device.
  • Page 46 Check the earbud fit using a mirror (see page 14). Visit: support.Bose.com/UOE support.Bose.com/UOE to see how-to videos. Make sure the software in the Bose Music app is up to date (see page 42). No sound from one earbud Clear any debris or wax buildup from the speaker ports.
  • Page 47 Visit: support.Bose.com/UOE support.Bose.com/UOE to see how-to videos. Make sure you’re using the Bose Music app for setup (see page 12). Try a different audio track. Play audio from a different application or music service.
  • Page 48 Too much bass Adjust the bass level using the Bose Music app (see page 19). Try sliding the earbuds up slightly so that the speaker is further away from your ear canal.
  • Page 49 Can’t adjust the mode If you customized your shortcut to be on a specific earbud, use the Bose Music app to assign the shortcut to the other earbud and try again. Visit: support.Bose.com/UOE support.Bose.com/UOE to see how-to videos.
  • Page 50 Connect a different device and try again. Reboot the earbuds and charging case (see page 53). Make sure you have set a shortcut using the Bose Music app (see page 20). If you customized the shortcut to be on a specific earbud, make sure you press and hold the button on the Can’t access shortcut...
  • Page 51 (see page 12). You can access this option from the isn’t correct Settings menu. Make sure your device isn’t set to Do Not Disturb. Make sure voice prompts are enabled using the Bose Music Not receiving app (see page 12). You can access this option from the call notifications Settings menu.
  • Page 52 Earbuds don’t reconnect press and hold the button on the back of the case until the to a previously-connected earbuds status light slowly blinks blue. Use the Bose Music Bose Smart Soundbar app to connect the earbuds to a compatible Bose product.

  • Page 53: Reboot The Earbuds And Charging Case

    TRO UBL E SH O OTI NG REBOOT THE EARBUDS AND CHARGING CASE If the earbuds or charging case are unresponsive, you can reboot them. NOTE: Rebooting the earbuds clears the earbud device list. It doesn’t clear other settings. With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 20 seconds until the earbud status lights blink white 2 times, slowly blink blue, and then turn off.

  • Page 54: Restore The Earbuds To Factory Settings

    Restoring to factory settings is only recommended if you are having issues with the earbuds or you have been instructed to do so by Bose customer service. 1. Remove the earbuds from the Bluetooth list on your device.
  • Page 55 ©2024 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM889371-0010 Rev. 00...

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