Repair Flow - Philips 5000 LATTE GO Service Manual

PHI 5000 LATTE GO / GO+

6.1. Repair Flow

Proces stap Saeco no.
Intake
Diagnosis
Repair
Coffee
- Crema
- Temperature
Steam
Hot Water
Milk
- Cappuccino
Inspection
- visual
- Power check
- Accessories
- Consumer complaint
Quick Functional test
Coffee
Leakage
Steam Out
Reset Error code
Claim Administration
Cleaning
Safety check
Visual
Packing
Documentation
Repair report
Action
1 Visual inspection (transport damage)
2 Check Type/serialnumber
3 Log all available accessory, counter check with info from consumer
Check product for consumer complaint and main function
4
5 Run Diagnostic to get error codes and relevant set statistics (EPSC) refer SDA_114585
6 Opening machine
7 Repairing the fault(s) encountered (view Symptom Cure)
8 Checking any modifications (view Symptom Cure, new software, etc.)
Refer Annex tabs per family (if available)
9 Basic Functional test while the appliance is open
detected)
Make e 2 cups at the same time. Are the volumes equal
Blow on the coffee. Does the crema come back together
Is the crema colour correct (Hazelnut)
Is the coffee temperature within spec refer SDA_97832
Does the steam work
Does the hot water work
(if applicable)
Does the cappuccinatore produce good froth
10 check water circuit for any leakage, such as Oetiker clamps, boiler and valve connection and hoses
11 Check mechanism for good movement and unexpected noise
12 Assembly
13 Do cabinet parts fit well together
14 Check for damages
15 Will the set switch on
16 Do the accessories match with the intake
17 Check the product for the consumer complaint
18 Make 2 cups at the same time. Are the volumes equal
19 Is the sound normal ?
20 Did the product leak during the testing
Steam out before shipping out, if temperature is below 0° to prevent any damaged due to frozen water.
No need for those families
Intelia V2 ; Philips 2000 – 2100 ; Incanto Executive; Xelsis-New; Moltio Family (all Platform)
check for GDA_113455
21
New devices like Xelsis-New have the possibility to reset the error code, once captured it need to be reset
to see if it appear afterwards again
22
Provide precise IRIS code, according dedicated code table for Garment Care products. The location code
from the part you have worked on MUST be completed always with the part reference from exploded
view !
23 Primary fault and corresponding IRIS code should be claimed first.
25 Clean water reservoir, bean reservoir, brew chamber and conveyor
26 Clean and dry brew unit, coffee bin and drip tray
27 External cleaning (housing surface)
28 Earth leakage, Isolation test, resistor of earth wire grounding, as requested in certain country's (VDE, ISO)
or H-POT TEST
29 Check the mains cord for damages
30 Packing
31 Check completeness (accessories) according income log refer #3
32 Neatly pack the product
33 Info for Consumer by packed ? e.g. service brochure, FAQ, NFF letter, s/c etc....
34 Descaling instruction with changed procedure (S/C) if available
35 Is there an answer to ALL consumer questions/complaints (see complaint)
36 add set statistic and give, if needed clear instruction towards consumer
37 Is it indicated which documents are added
38 Are there tips how to prevent issues
take care for pictures
(linked to consumer complaint or what you may have
Minuto Family (all platform); Incanto Family New .; Pico Baristo ; Gran Baristo;
06 MACHINE REPAIR FLOW
(NFF contact consumer)
Please also
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