Table of Contents
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Coffee Machine
Service
TYPE
12NC
EP5330/10
882867810010
EP5330/10
882867810300
EP5330/10
882867810220
EP5930/10
882868110010
EP5930/10
882868110300
EP5331/10
882867410010
EP5331/10
882867410300
EP5333/10
882868210010
EP5333/10
882868210300
EP5334/10
882868010010
EP5334/10
882868010300
EP5934/10
882869610010
EP5335/10
882867910010
EP5335/10
882867910300
EP5335/10
882867910220
EP5340/10
882868310010
EP5340/10
882868310300
EP5345/10
882868410010
From Rev.
To Rev.
All parts of this document are the property of Philips Consumer Lifestyle.
All rights reserved. This document and all the information herein is provided without liability deriving from any errors or omissions. Furthermore, no part may be reproduced, used or
collected, except where express authorisation has been provided in writing or through a contractual agreement.
Published by Philips Consumer Lifestyle
Service Manual
DESCRIPTION
PHI5000 LatteGo BLACK WE
PHI5000 LatteGo BLACK CEE
PHI5000 LatteGo BLACK DACH
PHI5000 LatteGo BLACK WE
(QVC)
PHI5000 LatteGo BLACK CEE
PHI5000 LatteGo WHITE WE
PHI5000 LatteGo WHITE CEE
PHI5000 LatteGo SILVER WE
PHI5000 LatteGo SILVER CEE
PHI5000 LatteGo ANTRACITE WE
PHI5000 LatteGo ANTRACITE CEE
PHI5000 LatteGo ANTRACITE WE
(QVC)
PHI5000 LatteGo SS WE
PHI 5000 LatteGo SS CEE
PHI 5000 LatteGo SS DACH
PHI5000 LatteGo+ BLACK WE
PHI5000 LatteGo+ BLACK CEE
PHI5000 LatteGo+ SS WE
HISTORY OF CHANGES TO THE SERVICE MANUAL
Chapter
Subject to modification
PHILIPS 5000 LATTE GO / GO+
TYPE
EP5345/10
EP5346/10
EP5346/10
EP5030/10
EP5034/10
EP5331/10
EP5035/10
EP5040/10
EP5045/10
Inserted
© Copyright reserved
Rev. 00 OCT. 2018
12NC
DESCRIPTION
882868410300
PHI5000 LatteGo+ SS CEE
882869510010
PHI5000 LatteGo+ SS Titan WE
882869510300
PHI5000 LatteGo+ SS Titan CEE
882869410870
PHI5000 LatteGo BLACK RU
882867410870
PHI5000 LatteGo
RU
882867410870
PHI5000 LatteGo
882869210870
PHI5000 LatteGo
882869110870
PHI5000 LatteGo+ BLACK RU
882869010870
PHI5000 LatteGo+
Modified
ANTRACITE
WHITE
RU
SS
RU
SS
RU
EN 4219 400 00050
24/10/2018
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Table of Contents
Related Manuals for Philips 5000 LATTE GO
Summary of Contents for Philips 5000 LATTE GO
- Page 1 Modified All parts of this document are the property of Philips Consumer Lifestyle. All rights reserved. This document and all the information herein is provided without liability deriving from any errors or omissions. Furthermore, no part may be reproduced, used or collected, except where express authorisation has been provided in writing or through a contractual agreement.
- Page 2 PHI 5000 LATTE GO / GO+ General Information Description Value Housing material Thermoplastic material Size (w x h x d) 221 x 340 x 430 mm (data may vary depending on the model) Weight 7,6 kg (data may vary depending on the model)
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Page 3: Table Of Contents
Service POLICY grid as used for coffee machine 5.1. Saeco Service Center - Quick Start Guide 1.8. External machine parts 1.9. Customer menu in the PHI 5000 Latte Go / Go+ Machine Repair Flow 1.10. Operation, cleaning and maintenance 6.1. Repair Flow 1.11. - Page 4 PHI 5000 LATTE GO / GO+ CHAPTER 1 INTRODUCTION...
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Page 5: Introduction
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION 1.1. Consumer Replaceable Parts (CRP) List Consumer Replaceable Parts are parts which we encourage consumers to replace themselves (as required); these parts can be removed without help of a screwdriver CRP CTN... - Page 6 PHI 5000 LATTE GO / GO+ 01 INTRODUCTION EP5330/10- EP5331/10-EP5333/10- EP5334/10-EP5335/10-EP5930/01- CP0657/01 421944083391 Complete milk container (GO) EP5934/10-EP5030/10-EP5034/10- EP5331/10-EP5035/10 EP5340/10-EP5345/01- CP0734/01 421944083621 Complete milk container (GO+) EP5346/10-EP5040/10- EP5045/10 CP0739/01 421944092331 Brew group ALL MODELS CP0504/01 421944070662 Lid of coffee bean container...
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Page 7: Specific Tools And Equipment
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION 1.2. Specific tools and equipment As well as the standard equipment, the following is required: 12NC Description Notes Flathead screwdriver # 0, # 2 Torx screwdriver (T10) - (T20) Cutter Cable tie tightening tool... -
Page 8: Water Circuit Diagram
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION 1.5. Water circuit diagram Image 1... -
Page 9: Electrical Diagram
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION 1.6. Electrical diagram... -
Page 10: Service Policy Grid As Used For Coffee Machine
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION 1.7. Service POLICY grid as used for coffee machine During the repair is always recommended to use, if possible, single parts rather than the correspondent assem- bly. 1.8. External machine parts Control panel... - Page 11 PHI 5000 LATTE GO / GO+ 01 INTRODUCTION On/off button Espresso Cappuccino One-touch drink buttons Latte Macchiato AROMA STRENGTH button MENU button Menu Aroma strength Navigation icons (up, down, back, ok)
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Page 12: Customer Menu In The Phi 5000 Latte Go / Go
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION 1.9. Customer menu in the PHI 5000 Latte Go / Go+ List of default settings Display Setting Setting Value Description Coffee Coffee brewing temperature set- COFFEE average temperature ting. TEMP 180° Stand-by 15 minu- 60°... - Page 13 PHI 5000 LATTE GO / GO+ 01 INTRODUCTION Reset to the default settings It is possible to restore the default settings through the programming menu. The machine must be turned on and ready to work. Press the MENU button and scroll through functions list to select the >...
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Page 14: Operation, Cleaning And Maintenance
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION The machine is out of service Red Display If the machine error alarm signal is triggered, the error code is displayed in the bottom right corner of the display. Error Behaviour Cause... -
Page 15: Brew Unit Mainteinance: Where To Grease
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION 1.11. Brew Unit mainteinance: Where to grease. Piston Piston spring Piston bush Connecting rod Co ee container Piston slide guides 1.12. Position of the Brew Unit Home Position Work Position Brew Unit... -
Page 16: Internal Machine Parts
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION 1.13. Internal machine parts Power board Pump Thermostat Boiler Flow-meter Grinding adjustment insert Coffee grinder Safety valve 2-way solenoid valve 3-way solenoid valve Coffee dispenser Boiler pin 12/9... -
Page 17: Technical Specifications
PHI 5000 LATTE GO / GO+ CHAPTER 2 TECHNICAL SPECIFICATIONS... -
Page 18: Specification For The Measurement Of The Coffee Products
PHI 5000 LATTE GO / GO+ 02 TECHNICAL SPECIFICATION 2.1. Specification for the measurement of the coffee products temperature. The below procedure is also contained in the Symptom Cure 97832. The temperature is influenced by the flow from the dispenser and stratification of temperatures in the glass. -
Page 19: Specification For The Measurement Of The Milk Products
PHI 5000 LATTE GO / GO+ 02 TECHNICAL SPECIFICATION 2.2. Specification for the measurement of the Milk products temperature. Milk evaluation To carry out the test, a partially skimmed UHT milk with a percentage of grease between 1.5-1.8% at a refrige- rator temperature Trefr. - Page 20 PHI 5000 LATTE GO / GO+ 02 TECHNICAL SPECIFICATION How to measure the milk cream. The temperature (Trefr or Tamb) of the milk doesn’t affect as much the test result on measuring the milk cream; by convection is assumed to always use milk at refrigerator temperature Trefr..
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Page 21: Machine Parameters And Performance
PHI 5000 LATTE GO / GO+ 02 TECHNICAL SPECIFICATION 2.3. Machine parameters and performance Minimum Default Programm. PRODUCT Maximum amount Machines amount amount QUANTITY by the user Espresso ALL MODELS Coffee ALL MODELS Cappuccino ALL MODELS (90 ml milk) (120 ml milk) -
Page 22: Operating Logic
PHI 5000 LATTE GO / GO+ CHAPTER 3 OPERATING LOGIC... -
Page 23: Single Microswitch Gear Motor
PHI 5000 LATTE GO / GO+ 03 OPERATING LOGIC 3.1. Single microswitch gear motor Switching on When the machine is switched on, the gear motor repositions itself as follows: - It acts on microswitch 1 - The gear motor changes its rotation direction and moves upwards again by approx. 1-2 mm. -
Page 24: Coffee Grinder
PHI 5000 LATTE GO / GO+ 03 OPERATING LOGIC 3.3. Coffee grinder The coffee grinder is driven by a direct current motor (1) using a worm screw helicoidal wheel transmission (2). The worm screw (2) drives a plastic gear wheel (3), which turns the lower grinder (4) and the increment pin (5) 3.4. -
Page 25: Coffee Lack Detection And Coffee Grinder Blocked
PHI 5000 LATTE GO / GO+ 03 OPERATING LOGIC 3.5 Coffee lack detection and coffee grinder blocked When the coffee grinder is working, the software monitors the current consumption. If the current value is very low, the machine concludes that coffee is missing; if the current value is very high, the machine concludes that the coffee grinder is blocked;... -
Page 26: Milk Container
PHI 5000 LATTE GO / GO+ 03 OPERATING LOGIC 3.7. Milk container 1) Steam inlet 2) Complete LatteGo milk container assy Steam flows Air,steam and milk are mixed into the LatteGo at high speed resulting in a dense silky smooth milk foam... -
Page 27: Aquaclean Water Filter
PHI 5000 LATTE GO / GO+ 03 OPERATING LOGIC 3.9. AquaClean water filter The AquaClean filter is designed to reduce limescale deposits in the coffee machine and provide filtered water to preserve the aroma and flavor of each cup of coffee. By using a series of 8 AquaClean filters, there is no need to descale the machine for 5000 cups (It depends both on the type of coffee used, rinsing and cleaning programs). -
Page 28: Diagnostic Mode
PHI 5000 LATTE GO / GO+ CHAPTER 4 DIAGNOSTIC MODE... - Page 29 PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE 4.1. Test Mode PHI 5000 Introduction This document describes the Test Mode of the PHI 5000 Coffee Machine. This application is used in order to test the machine in its mechanics and electronic components.
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Page 30: Test Mode
PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE Page 5: High voltage loads test (Heater , Grinder ): a) Heater (230V AC and 120V AC) b) Grinder (320V DC and 170V DC) The user can change the page by pressing the Z7 button. - Page 31 PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE Page 1 (KEYBOARD) Start condition Press buttons from 1 to 7 Only when a button is pressed a O appears on the relative position of button pressed. In the middle of display appears the name of the button pressed and the backlight color changes from WHITE to RED.
- Page 32 Drawer PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE Close the Door and Dreg Drawer The indication DOOR change from “N” to “Y” ERROR: The indication DOOR does not change; check the Microswitch for the door and the wiring (JP14).
- Page 33 PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE ERROR: (With BU) The absorbed current is more than 300mA, the display backlight changes from white to red; check the BU and the motor Press the Z3 button to move the BU to Home When the BU reaches the home position the indication HOME changes from “N”...
- Page 34 PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE It is possible to hear the “click” from Electro Valve. The indication beside the EV1 changes from “OFF” to “ON”. Press the Z2 button to open the Electro Valve IMPORTANT NOTE: If the DREGDRAWER is not inserted or the DOOR is not closed the EV test cannot be performed.
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Page 35: Grinder Tuning
PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE ERROR: The number remains 0 or the grinder does not run, the display backlight changes from white to red; check the Grinder and the wiring from the Grinder to the CPU/POWER board (JP8) Check the temperature The number shows the heater temperature. -
Page 36: Steamout
PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE 4.3. SteamOut 120V Not mandatory, but if necessary, before executing the steam out procedure, descale the machine taking care to remouve the Aquaclean filter from the appliance. In case the filter on the machine is active (or it’s in the machine) provide the consumer with a Start condition new one. - Page 37 PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE When the Steam-Out is complete the following parameters are reset to their default values Parameters Default value Description Espresso_pulses_qty Length “Espresso” product Coffee_pulses_qty Length “Coffee” product Cappuccino_pulses_qty Length “Cappuccino” product – Number of flow meter...
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Page 38: Error Codes
PHI 5000 LATTE GO / GO+ 04 DIAGNOSTIC MODE 4.4. Error codes ERROR DESCRIPTION CODES The coffee grinder is blocked The grinder is disconnected The brewing unit is blocked in work position The brewing unit is blocked in home position... - Page 39 PHI 5000 LATTE GO / GO+ CHAPTER 5 ESPRESSO PHILIPS SERVICE CENTER...
- Page 40 PHI 5000 LATTE GO / GO+ 05 ESPRESSO PHILIPS SERVICE CENTER 5.1. Espresso Philips Service Center (EPSC) The EPSC is a Service tool developed to upload the SW on the machine and run the diagnostic mode. It can be downloaded from the following link: https://www.epsc.philips.com/ServiceCenterPortal/...
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Page 41: Machine Repair Flow
PHI 5000 LATTE GO / GO+ CHAPTER 6 MACHINE REPAIR FLOW... -
Page 42: Repair Flow
0° to prevent any damaged due to frozen water. No need for those families Minuto Family (all platform); Incanto Family New .; Pico Baristo ; Gran Baristo; Intelia V2 ; Philips 2000 – 2100 ; Incanto Executive; Xelsis-New; Moltio Family (all Platform) Please also check for GDA_113455... -
Page 43: Disassembly
PHI 5000 LATTE GO / GO+ CHAPTER 7 DISASSEMBLY... -
Page 44: Outer Shell
PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY 7.1. Outer Shell Remove the water tank, coffee container cover, drip tray, dreg drawer, brewing unit. Upper cover Remove the cover as in the photo. In case of any issues please you can try with the alternative way below de- scribed. -
Page 45: Dispenser
PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY Unscrew the screw Unscrew the screw shown Press the sides and remove the cover and shown and remove dispenser. Insert as before to reassemble the the cover. dispenser in the rail and then the coverage. -
Page 46: Coffee Grinder
PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY 7.3. Coffee grinder When reassembling the coffee grinder, make sure the spring is Raise the coffee grinder and remove the connections. repositioned correctly (see photo). The new machines have a coffee grinder with the screw to prevent the disassembly of the upper coffee grinder support (see photo). - Page 47 PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY To extract the top support of the appliance, press on the grinding adjustment spindle (A) and turn the support anticlockwise until it unhooks. Turn the grinder blades anticlockwise out of the support.
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Page 48: Coffee Grinder Adjustment
PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY For a standard adjustment, both markings must be aligned. 7.5. Coffee grinder adjustment The grinding adjustment can be set by the user pressing and turning the grinder adjust- ment knob Adjustment by a service center To adjust grinding further, the engineer can work directly on the coffee grinder by pressing and turning the ring nut (C) shown. -
Page 49: Carafe Connection And Hot/Steam Water Dispenser
PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY 7.6. Carafe connection / hot steam water dispenser Remove the When reassembling the assembly to be Slide out the fork cover using the careful to correctly position. as illustrated screwdriver as in the photo. -
Page 50: Pin Boiler
PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY 7.8. Pin boiler Loosen the screws as illustrated and remove the boiler pin (A). 7.9. Gear motor Loosen the screws as illustrated and remove the gear motor cover. The following are located inside the compartment protected... -
Page 51: Pump
PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY 7.10. Pump Unhook the pump Disconnect the water circuit connections (A) and from the supports. electrical connections (B), loosen the safety valve (C) and slide the pump off the brackets (D). 7.11. Flow-meter Lift the flow meter out of the casing assembly and remove the electrical and water circuit connections. -
Page 52: Cpu Board
7.13. CPU board Loosen the screws slide the card off the support and disconnect the electrical connections. 7.14. Programming access for Espresso Philips Service Center (EPSC) Loosen the screw for remove the cover. 7.15. KYB interface and display Loosen the screws for remove the cover. -
Page 53: Two Way Solenoid Valve
PHI 5000 LATTE GO / GO+ 08 DISASSEMBLY 7.16. Two/three-way solenoid valve Loosen the screws holding Disconnect all electrical and water circuit connections the solenoid valve to the upper plate 7.17. Fitting and removing Oetiker clamps 1) Boiler connection. 2) Other connections.