Table of Contents
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Coffee Machine
Service
TYPE
12NC
EP5310/10
882867010010
EP5310/10
882867010300
EP5310/20
882867020010
EP5310/12
882867012710
EP5310/14
882867014660
EP5311/10
882867610010
EP5311/10
882867610300
EP5314/10
882867510010
EP5314/10
882867510300
EP5314/10
882867510870
EP5315/10
882868510300
EP5315/10
882868510300
EP5315/10
882868510870
EP5360/10
882864110010
EP5361/10
882865510010
EP5361/10
882865510300
EP5960/10
882866310010
From Rev.
To Rev.
Rev.02
Rev.03
All parts of this document are the property of Philips Consumer Lifestyle.
All rights reserved. This document and all the information herein is provided without liability deriving from any errors or omissions. Furthermore, no part may be reproduced, used or
collected, except where express authorisation has been provided in writing or through a contractual agreement.
Published by Philips Consumer Lifestyle
Service Manual
DESCRIPTION
PHI 5000 CMF BK 230/50
PHI 5000 CMF BK 230/50
PHI5000 CMF BLACK WE
PHI5000 CMF BLACK CHN
PHI5000 CMF BLK TAIWAN
PHI5000 CMF WHITE WE
PHI5000 CMF WHITE CEE
PHI 5000 CMF G/ANM 230/50
PHI 5000 CMF G/ANM 230/50
PHI 5000 CMF G/ANM 230/50
PHI5000 CMF SS CEE
PHI5000 CMF SS CEE
PHI5000 CMF SS RUSSIA
PHI 5000 OTC BK 230/50
PHI 5000 OTC WH 230/50
PHI 5000 OTC WH 230/50
PHI 5000 OTC BK 230/50
HISTORY OF CHANGES TO THE SERVICE MANUAL
Chapter
ALL
Inserted 120V CMF/ OTC Model
Subject to modification
TYPE
EP5961/10
EP5365/10
EP5365/10
EP5363/10
EP5363/10
EP5060/10
EP5064/10
EP5065/10
EP5365/12
EP5365/13
EP5361/14
EP5364/10
EP5365/14
Inserted
© Copyright reserved
PHILIPS 5000
CMF
OTC
Rev. 03 JAN. 2019
12NC
882866610010
PHI 5000 OTC WHT 230/50
882866910010
PHI 5000 OTC CAR SS 230/50
882866910300
PHI 5000 OTC CAR SS 230/50
882866710010
PHI 5000 OTC SIL 230/50
882866710300
PHI 5000 OTC SIL 230/50
882868710870
PHI 5000 OTC BLK 230/50 RU
882868810870
PHI 5000 OTC G/ANM 230/50 RU
882868910870
PHI 5000 OTC SS 230/50 RU
882866912710
PHI 5000 OTC SS 230/50 CHN
882866913470
PHI5000 OTC SS KOREA
882865514660
PHI 5000 OTC WHT 120/60 TWN
882866810010
PHI 5000 OTC G/ANM 230/50 WE
882866914660
PHI 5000 OTC SS 120/60 TWN
Modified
DESCRIPTION
EN 4219 400 00044
15/01/2019
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Table of Contents
Related Manuals for Philips 5000
Summary of Contents for Philips 5000
- Page 1 Rev.03 All parts of this document are the property of Philips Consumer Lifestyle. All rights reserved. This document and all the information herein is provided without liability deriving from any errors or omissions. Furthermore, no part may be reproduced, used or collected, except where express authorisation has been provided in writing or through a contractual agreement.
- Page 2 PHI 5000 General Information Description Value Housing material Thermoplastic material Size (w x h x d) 221 x 340 x 430 mm (data may vary depending on the model) Weight 7,5 kg (data may vary depending on the model) Power Cord length...
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Page 3: Table Of Contents
1.7. Service POLICY grid as used for coffee machine 5.1. Saeco Service Center - Quick Start Guide 1.8. External machine parts 1.9. Customer menu in the PHI 5000 Machine Repair Flow 1.10. Operation, cleaning and maintenance 6.1. Repair Flow 1.11. - Page 4 PHI 5000 CHAPTER 1 INTRODUCTION...
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Page 5: Introduction
PHI 5000 01 INTRODUCTION 1.1. Consumer Replaceable Parts (CRP) List Consumer Replaceable Parts are parts which we encourage consumers to replace themselves (as required); these parts can be removed without help of a screwdriver CRP CTN 12NC Description Compatible for (models):... - Page 6 PHI 5000 01 INTRODUCTION 421944032881 Transparent caraffe ALL EXEPT CMF MODELS CP0154/01 CP0155/01 421941307041 Top cover carafe black ALL EXEPT CMF MODELS CP0156/01 421944007561 Black carafe cover lid ALL EXEPT CMF MODELS CP0157/01 996530067584 Milk silicon tube ALL EXEPT CMF MODELS...
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Page 7: Specific Tools And Equipment
1 % or ± 5W Stopwatch Basic model 996530009845 Serkit Tool needed for programming with our service tool EPSC (Espresso Philips Service Tool used to flash the SW on the machines (for SW Center) upgrade and diagnostics mode). Refer to SDA_114585. 1.3. Maintenance Products... -
Page 8: Water Circuit Diagram
PHI 5000 01 INTRODUCTION 1.5. Water circuit diagram Image 1 Water Flowmeter Two-way solenoid valve Two-way solenoid valve Flowmeter Hot water /steam From this point circuit in pressure From this point circuit High temperaure Steam and hot water Steam pipe... -
Page 9: Electrical Diagram
PHI 5000 01 INTRODUCTION 1.6. Electrical diagram... -
Page 10: Service Policy Grid As Used For Coffee Machine
PHI 5000 01 INTRODUCTION 1.7. Service POLICY grid as used for coffee machine During the repair is always recommended to use, if possible, single parts rather than the correspondent assem- bly. 1.8. External machine parts (OTC Models) Control panel Adjustable coffee and milk dispensing... - Page 11 PHI 5000 01 INTRODUCTION On/off button Espresso Cappuccino One-touch drink buttons Latte Macchiato AROMA STRENGTH button MENU button Menu Aroma strength Navigation icons (up, down, back, ok)
- Page 12 PHI 5000 01 INTRODUCTION 1.8. External machine parts (CMF Models) Control panel Adjustable coffee and milk dispensing spout Lid of water tank Lid of bean hopper Lid of pre-ground coffee compartment Main switch Socket for cord Service door Drip tray full indicator...
- Page 13 PHI 5000 01 INTRODUCTION On/off button One-touch drink buttons Espresso Steam AROMA STRENGTH button Hot water MENU button Navigation icons (up, down, back, ok) Menu Aroma strength...
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Page 14: Customer Menu In The Phi 5000
PHI 5000 01 INTRODUCTION 1.9. Customer menu in the PHI 5000 List of default settings Display Setting Setting Value Description Coffee Coffee brewing temperature set- COFFEE average temperature ting. TEMP 180° Stand-by 15 minu- 60° Stand-by time setting. STANDBY 30°... - Page 15 PHI 5000 01 INTRODUCTION Reset to the default settings It is possible to restore the default settings through the programming menu. The machine must be turned on and ready to work. Press the MENU button and scroll through functions list to select the >...
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Page 16: Operation, Cleaning And Maintenance
PHI 5000 01 INTRODUCTION The machine is out of service Red Display If the machine error alarm signal is triggered, the error code is displayed in the bottom right corner of the display. Error Behaviour Cause Action code Coffee grinder Coffee outlet duct Clean the coffee outlet duct thoroughly. -
Page 17: Brew Unit Mainteinance: Where To Grease
PHI 5000 01 INTRODUCTION 1.11. Brew Unit mainteinance: Where to grease. Piston Piston spring Piston bush Connecting rod Co ee container Piston slide guides 1.12. Position of the Brew Unit Home Position Work Position Brew Unit 13/9... -
Page 18: Internal Machine Parts
PHI 5000 01 INTRODUCTION 1.13. Internal machine parts Power board Pump Thermostat Boiler Flow-meter Grinding adjustment insert Coffee grinder Safety valve 2-way solenoid valve Coffee dispenser Boiler pin 14/9... -
Page 19: Technical Specifications
PHI 5000 CHAPTER 2 TECHNICAL SPECIFICATIONS... -
Page 20: Specification For The Measurement Of The Coffee Products
PHI 5000 02 TECHNICAL SPECIFICATION 2.1. Specification for the measurement of the coffee products temperature. The below procedure is also contained in the Symptom Cure 97832. The temperature is influenced by the flow from the dispenser and stratification of temperatures in the glass. -
Page 21: Specification For The Measurement Of The Milk Products
PHI 5000 02 TECHNICAL SPECIFICATION 2.2. Specification for the measurement of the Milk products temperature. Milk evaluation To carry out the test, a partially skimmed UHT milk with a percentage of grease between 1.5-1.8% at a refrige- rator temperature Trefr. (between 4 to 10°C) must be used. - Page 22 PHI 5000 02 TECHNICAL SPECIFICATION How to measure the milk cream. The temperature (Trefr or Tamb) of the milk doesn’t affect as much the test result on measuring the milk cream; by convection is assumed to always use milk at refrigerator temperature Trefr..
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Page 23: Machine Parameters And Performance
PHI 5000 02 TECHNICAL SPECIFICATION 2.3. Machine parameters and performance Minimum Default Programm. PRODUCT Maximum amount Machines amount amount QUANTITY by the user Espresso ALL MODELS Coffee ALL MODELS Cappuccino ALL MODELS (10 sec. milk) (34 sec. milk) (75 sec. milk) -
Page 24: Operating Logic
PHI 5000 CHAPTER 3 OPERATING LOGIC... -
Page 25: Single Microswitch Gear Motor
PHI 5000 03 OPERATING LOGIC 3.1. Single microswitch gear motor Switching on When the machine is switched on, the gear motor repositions itself as follows: - It acts on microswitch 1 - The gear motor changes its rotation direction and moves upwards again by approx. 1-2 mm. -
Page 26: Coffee Grinder For 220-230V
PHI 5000 03 OPERATING LOGIC 3.3. Coffee grinder for 220-230V The coffee grinder is driven by a direct current motor (1) using a worm screw helicoidal wheel transmission (2). The worm screw (2) drives a plastic gear wheel (3), which turns the lower grinder (4) and the increment pin (5) 3.4. -
Page 27: Coffee Lack Detection And Coffee Grinder Blocked
PHI 5000 03 OPERATING LOGIC 3.5 Coffee lack detection and coffee grinder blocked When the coffee grinder is working, the software monitors the current consumption. If the current value is very low, the machine concludes that coffee is missing; if the current value is very high, the machine concludes that the coffee grinder is blocked;... -
Page 28: Coffee Grinder 120-127V
PHI 5000 03 OPERATING LOGIC 3.7. Coffee grinder 120-127V The coffee grinder is activated by a direct current motor (1) via helicoidal wheel transmission and a worm screw (2). The worm screw (2) activates a plastic toothed wheel (3), which turns the lower grinder blade (4) and the increment pin (5). -
Page 29: Dose Self-Learning (Sas) 120-127V
PHI 5000 03 OPERATING LOGIC 3.9. Dose self-learning (SAS) 120-127V The aim of this function is to automatically regulate the average dose of ground coffee (SELF-LEARNING); this takes place with an algorithm based on the following values and setting by the user: 1. -
Page 30: Milk Carafe (Otc Version)
MINUTO 04 OPERATING LOGIC PHI 5000 03 OPERATING LOGIC 4.4. Milk Carafe 3.10. Milk Carafe (OTC version) 1) Steam inlet 1) Steam input 2) Cappuccinatore 2)Bring the cappuccino maker into dispensing 3) Milk tank position 3) Milk tank The milk is heated by the steam... -
Page 31: Aquaclean Water Filter
By using a series of 8 AquaClean filters, there is no need to descale the machine for 5000 cups (It depends both on the type of coffee used, rinsing and cleaning programs). -
Page 32: Diagnostic Mode
PHI 5000 CHAPTER 4 DIAGNOSTIC MODE... - Page 33 04 DIAGNOSTIC MODE 4.1. Test Mode PHI 5000 Introduction This document describes the Test Mode of the PHI 5000 Coffee Machine. This application is used in order to test the machine in its mechanics and electronic components. To enter Test Mode The machine enters in Test mode by holding pressed together Z1 and Z6 buttons while switching on the machine by the main switch on the backside of the CA.
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Page 34: Test Mode
PHI 5000 04 DIAGNOSTIC MODE Page 5: High voltage loads test (Heater , Grinder ): a) Heater (230V AC and 120V AC) b) Grinder (320V DC and 170V DC) The user can change the page by pressing the Z7 button. - Page 35 PHI 5000 04 DIAGNOSTIC MODE Page 1 (KEYBOARD) Start condition Press buttons from 1 to 7 Only when a button is pressed a O appears on the relative position of button pressed. In the middle of display appears the name of the button pressed and the backlight color changes from WHITE to RED.
- Page 36 Drawer PHI 5000 04 DIAGNOSTIC MODE Close the Door and Dreg Drawer The indication DOOR change from “N” to “Y” ERROR: The indication DOOR does not change; check the Microswitch for the door and the wiring (JP14). Note: without the Dreg Drawer correctly inserted the DOOR indica-...
- Page 37 PHI 5000 04 DIAGNOSTIC MODE ERROR: (With BU) The absorbed current is more than 300mA, the display backlight changes from white to red; check the BU and the motor Press the Z3 button to move the BU to Home When the BU reaches the home position the indication HOME changes from “N”...
- Page 38 Press the Z4 button to switch on the grinder. The grinder rotates and in the indication GRINDER the number increasing up to 5000 (5seconds test). The other numbers inside the GRINDER box are not important for this test. ERROR: The number remains 0 or the grinder does not run, the display backlight changes from white to red;...
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Page 39: Grinder Tuning
PHI 5000 04 DIAGNOSTIC MODE ERROR: In the indication HEATER appears “OPEN”, the NTC temperature-sensor is detached or broken, the display backlight changes from white to red; check the wiring from the NTC temperature-sensor to the CPU/POWER board (JP13). Press the Z1 button to switch on the Heater The absorbed current ( Amperometer on the main supply) is OK, the indication HEATER changes from “OFF”... -
Page 40: Steamout
PHI 5000 04 DIAGNOSTIC MODE ERROR: The number remains 0 or the grinder does not run, the display backlight changes from white to red; check the Grinder and the wiring from the Grinder to the CPU/POWER board (JP8) Check the temperature The number shows the heater temperature ERROR: In the indication HEATER appears “SHORT”, the NTC tempera-... - Page 41 PHI 5000 04 DIAGNOSTIC MODE Once entered the Steam Out mode the display shows the “STEAM OUT” indi- ERROR: The number remains 0 or the grinder does not run, the display cation. Buttons can be released. backlight changes from white to red; check the Grinder and the wiring...
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Page 42: Error Codes
PHI 5000 04 DIAGNOSTIC MODE FilterPulses Impulses brew through Brita filter (not used in Incanto Machine) LastErrorLogged Last error saved in machine Gr_bu_uc_arr[jj] Array of last 4 brew unit effort during rinsing cycle (in milliamperes). Autozero for new autodose system... - Page 43 PHI 5000 CHAPTER 5 ESPRESSO PHILIPS SERVICE CENTER...
- Page 44 All details related to the registration and operation are explained in the enclosed Quick start guide (QSG). Espresso Philips Service Center– Quick Start Guide Press the icon to view the document To open the attached document is necessary to save the service manual on your PC.
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Page 45: Machine Repair Flow
PHI 5000 CHAPTER 6 MACHINE REPAIR FLOW... -
Page 46: Repair Flow
0° to prevent any damaged due to frozen water. No need for those families Minuto Family (all platform); Incanto Family New .; Pico Baristo ; Gran Baristo; Intelia V2 ; Philips 2000 – 2100 ; Incanto Executive; Xelsis-New; Moltio Family (all Platform) Please also check for GDA_113455... -
Page 47: Disassembly
PHI 5000 CHAPTER 7 DISASSEMBLY... -
Page 48: Outer Shell
PHI 5000 08 DISASSEMBLY OTC Models CMF Models 7.1. Outer Shell Remove the water tank, coffee container cover, drip tray, dreg drawer, brewing unit. Remove the cover as in the photo. In case of any issues Upper cover please you can try with the alternative way below de- scribed. -
Page 49: Dispenser
PHI 5000 08 DISASSEMBLY Unscrew the screw Unscrew the screw shown Press the sides and remove the cover and shown and remove dispenser. Insert as before to reassemble the the cover. dispenser in the rail and then the coverage. Unscrew the screws shown Remove the insert the upper cover Remove the support KYB assy. -
Page 50: Coffee Grinder
PHI 5000 08 DISASSEMBLY 7.3. Coffee grinder When reassembling the coffee grinder, make sure the spring is Raise the coffee grinder and remove the connections. repositioned correctly (see photo). The new machines have a coffee grinder with the screw to prevent the disassembly of the upper coffee grinder support (see photo). - Page 51 PHI 5000 08 DISASSEMBLY To extract the top support of the appliance, press on the grinding adjustment spindle (A) and turn the support anticlockwise until it unhooks. Turn the grinder blades anticlockwise out of the support. Turn the grinder blades clockwise out of the support. The...
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Page 52: Coffee Grinder Adjustment
PHI 5000 08 DISASSEMBLY For a standard adjustment, both markings must be aligned. 7.5. Coffee grinder adjustment For 120V Models the grinding adjustment can be set by the For 230V Models the grinding adjustment user (only with the coffee grinder in operation) by pressing... -
Page 53: Carafe Connection And Hot/Steam Water Dispenser (Otc)
PHI 5000 08 DISASSEMBLY 7.6.Carafe connection and hot/steam water dispenser Slide out the fork Loosen the screws holding When reassembling the assembly to be as illustrated the carafe connection careful to correctly position the spring. hot water dispenser unscrew the screws... -
Page 54: Pin Boiler
PHI 5000 08 DISASSEMBLY 7.8. Pin boiler Loosen the screws as illustrated and remove the boiler pin (A). 7.9. Gear motor Loosen the screws as illustrated and remove the gear motor cover. The following are located inside the compartment protected... -
Page 55: Pump
PHI 5000 08 DISASSEMBLY 7.10. Pump Unhook the pump Disconnect the water circuit connections (A) and from the supports. electrical connections (B), loosen the safety valve (C) and slide the pump off the brackets (D). 7.11. Flow-meter Lift the flow meter out of the casing assembly and remove the electrical and water circuit connections. -
Page 56: Cpu Board
Loosen the screws slide the card off the support and disconnect the electrical connections. 7.14. Programming access for Espresso Philips Service Center (EPSC) Loosen the screw for remove the cover. 7.15. KYB interface and display Remuve the cap, unscrew the screw shown and remove the steam tube. -
Page 57: Fitting And Removing Oetiker Clamps
PHI 5000 08 DISASSEMBLY Loosen the screws for remove the cover. Remove the support KYB assy. Disconnect the electrical and disconnect the flat cable. connections. 7.16. Fitting and removing Oetiker clamps 1) Boiler connection. 2) Other connections. Use a suitable pair of pliers to remove Tighten the clamp as illustrated.