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Troubleshooting
9 Troubleshooting
This section contains information and procedures for solving possible
problems with
EVERVOLT Hybrid Inverter
troubleshooting tips to identify and solve most problems that could occur
with
EVERVOLT Hybrid Inverter
.
This section will help you narrow down the source of the problems you may
encounter. Please read the following troubleshooting steps.
Check warnings or fault messages on the myEVERVOLT Cloud. If a message is
displayed, record it before doing anything further operation.
Faults
AFDI Model Self Check Fault
AFD Self Check
Ÿ
Please check if the AFDI module connects normally
Fault
Ÿ
Or contact Panasonic Technical Support
DC Arc occurs or DC Arc Check Fault
Ÿ
Please check if there is any visible arc vestige firstly
Arc Detect Fault
Ÿ
Clear the PV input and solar battery board connects normally
Ÿ
If Arc is detected five times in one hour, please manually clear Arc.
Otherwise, it will re-connect to grid in five minutes
PV Reverse Connection Fault
PV Conn Dir Fault
Ÿ
Re-connect the PV correctly
Battery Voltage Over high or Over low Fault
BAT Volt Fault
Ÿ
Check if the battery input voltage is within the normal range
Ÿ
Please contact Panasonic Technical Support
EPO Fault
EPO Activated or Inverter Emergency Off
Communication Fault between Inverter and Smart Box
Ÿ
Check if the RS485 communication cable of Smart Box connects to
BI Comm Fault
communication board of inverter.
Ÿ
Please contact Panasonic Technical Support
68
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Diagnosis and solution
Faults
Diagnosis and solution
File Upgrade Fault
Update File Fail
Ÿ
Check if the file and the folder are correct
Ÿ
Please contact Panasonic Technical Support
U Disk Upgrade Fault
Udisk Update
Ÿ
Check if the U disk is correctly plugged and the file is correct
Fault
Ÿ
Please contact PanasonicTechnical Support
Meter Communication Fault
Meter Fault
Ÿ
Check if the communication cable between inverter and Smart
Box connects normally or contact Panasonic Technical Support
BMS Communication Lost
BMS_Lost
Ÿ
Check the communication connection between the battery and the
inverter
Ÿ
Please contact Panasonic Technical Support
Software Upgrade Fault
Ÿ
Check if the communication cable between inverter and Smart Box and
re-upgrade the software
Update Fault
Ÿ
Check the communication cable between control board and
communication board and re-upgrade the software
Ÿ
Check the communication cable between inverter and battery
Ÿ
Or contact Panasonic Technical Support
PV Voltage Out of Normal Range
PV Volt Fault
Ÿ
Decrease the PV voltage
Ÿ
Or contact Panasonic Technical Support
DCI over current protection Fault
DCI OCP Fault
Ÿ
Please contact Panasonic Technical Support
DCV EPS over voltage protection Fault
DCV OVP Fault
Ÿ
Please contact Panasonic Technical Support
Bat Current
The Firmware Fault of Battery Charge
Imbalance
• Please contact Panasonic Technical Support
The Positive and Negative Pole of Battery Connected Reversely
Bat ConDir Fault
Ÿ
Re-connect the battery.
Troubleshooting
69
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