Troubleshooting - Shark Rocket HV300 QS300Q Series Owner's Manual

Vacuum is not picking up debris. No suction or low suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-
drying the filters before reinstalling them.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
• Make sure the floor nozzle cover is locked in place. Press down firmly on all sides of the
cover until it clicks into place, then turn the locks clockwise to close.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushroll. To restart, slide the power switch to setting I,
Bare Floor/Small Area Rugs.
Brushroll does not spin.
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll has stopped spinning.
Immediately turn off and unplug vacuum and remove blockage. Plug back into electrical
outlet and turn vacuum on.
• If Brushroll Indicator Light on the floor nozzle is green, the blockage has been successfully
cleared. If the light is still red, please contact Customer Service at 1-800-798-7398.
Vacuum turns off on its own or the indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the motor. Perform the
following steps to restart:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in the nozzle, wand, handheld vacuum inlet openings, and
accessories.
4. Allow unit to cool for a minimum of 60 minutes.
5. Plug in vacuum and turn it on.
For all other issues, visit sharkclean.com/support.
s h a r kc l e a n . c o m

TROUBLESHOOTING