Shark Rocket HV300 QS300Q Series Owner's Manual page 13

FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers
of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for
a period of five (5) years from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in the Owner's Guide,
subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja's sole
discretion, will be repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of
equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.),
which require regular maintenance and/or replacement to ensure the proper functioning of
your unit, are not covered by this warranty. Replacement parts are available for purchase
at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent
handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja product
(or any of its parts) when the repair is performed by a repair person not authorized by
SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit sharkclean.com for product care and maintenance self-help.
Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product
support and warranty service options, including the possibility of upgrading to our VIP warranty
service options for select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement.
A fee of $25.95 (subject to change) will be charged when SharkNinja ships the repaired or
replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of
purchase. A Customer Service Specialist will provide you with return and packing instruction
information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
s h a r kc l e a n . c o m