Shower Troubleshooting - Elisa Intuition User Manual

Shower Troubleshooting

UK
Symptom
Controller
unresponsive -
No Lights /
Blank
Controller
displaying
"Preparing,
please wait...."
for longer than 2
minutes
Pump noisy and
low / no flow
Auto wake up
(proximity) not
activating
Flow does not
change when
adjusted with
lever
16
Possible cause
Power supply turned
off to SmartValve
Loss of
communications
Air lock (for Gravity
fed systems only)
Restriction in the
waterway
Blocked or kinked
hose liner
Auto wake up turned
off
Combination boiler
output does not meet
the flow demand
SmartValve
is set to ECO mode
Seasonal conditions
Action
Check power supply is turned on - Green power
light should be illuminated on the SmartValve.
Additionally check the following 2 action points.
Check data cable connections are making good
contact and are fully inserted and that there is no
visible damage. Power reset the SmartValve.
Check that the wiring schematics are as
per installation instructions in the Smart
Shower Installation Guide. Power reset the
SmartValve.
For models utilising an adjustable head kit;
disconnect the handset from the hose, see Head
section on page 10, lower the hose into the
shower tray or bath, set the temperature to fully
cold and then start the shower. As the water
starts to flow and increase in volume gradually
increase the temperature. If the flow starts to
splutter, stop moving the temperature control
until the flow again stabilises, then continue to
move the dial towards the hottest setting.
Check for debris in the inlet filters of the
SmartValve, diverter and Fixed Head connection
washer. Must be conducted by a qualified person.
NOTE: The water supplies MUST be isolated when
checking the inlet filters.
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and turn
the shower on.
Go to Settings menu and ensure Auto wake up is
ON. See page 14 for instructions.
Check with boiler manufacturer for specification
details.
Refer to Setting Water System Mode section in the
Smart Shower Installation Guide. Ensure mode is
set to normal or ECO gravity setting.
During the cooler months the mains water
temperature drops and this will reduce the
performance of combination boilers. Check with
your boiler manufacturer for details.