Lexmark ST9820 User Manual page 94

Troubleshooting
Paper frequently jams
Action
Step 1
a
Remove the tray.
b
Check if paper is loaded correctly.
Notes:
•
Make sure that the paper guides are positioned correctly.
•
Make sure that the stack height is below the maximum
paper fill indicator.
•
Make sure to print on recommended paper size and type.
c
Insert the tray.
d
Print the document.
Do paper jams occur frequently?
Step 2
a
From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press
through the settings.
b
Set the correct paper size and type.
c
Print the document.
Do paper jams occur frequently?
Step 3
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Do paper jams occur frequently?
Jammed pages are not reprinted
Action
1
From the control panel, navigate to:
> Settings >
2
From the Jam Content Recovery menu, set Jam Recovery to On or Auto,
and then press
Are the jammed pages reprinted?
> Device > > Notifications >
.
Yes
Go to step 2.
Go to step 3.
to navigate
Contact
support.
No
The problem is
solved.
The problem is
solved.
customer The problem is
solved.
Yes No
The problem Contact
is solved. customer
support.
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