Page 1 ST9817 & ST9821 User's Manual PN 109324 11401A Granite Street | Charlotte, NC | 800.922.8501 | Sourcetech.com...
Page 2 Mono Laser Printer User's Guide February 2019 Machine type(s): 4600 Model(s): 630, 690, 830, and their equivalent models...
Page 3: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learning about the printer................8 Selecting a location for the printer........................8 Printer conﬁgurations............................9 Attaching cables..............................10 Using the control panel............................11 Understanding the status of the power button and indicator light............11 Printing the Network Setup Page........................12 Loading paper and specialty media............13 Setting the size and type of the specialty media..................
Page 4 Contents Print..................................32 Paper..................................39 Network/Ports..............................41 USB Drive................................54 Security................................55 Reports.................................59 Help..................................60 Troubleshooting..............................60 Printing the Menu Settings Page........................60 Securing the printer..................61 Locating the security slot..........................61 Erasing printer memory............................ 61 Restoring factory default settings......................... 62 Statement of Volatility............................62 Maintaining the printer................
Page 5 Contents Paper feed problems............................92 Printing problems.............................. 95 Contacting customer support........................122 Upgrading and migrating.................123 Hardware................................123 Software................................128 Firmware................................129 Notices......................131 Index......................138...
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 8 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.
Page 9: Learning About The Printer
Learning about the printer Learning about the printer Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 10: Printer Configurations
Learning about the printer 305 mm (12 in.) Rear 100 mm (3.94 in.) Right side 110 mm (4.33 in.) Front 305 mm (12 in.) Note: The minimum space needed in front of the printer is 75 mm (3 in.) Left side 65 mm (2.56 in.) Printer conﬁgurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a...
Page 11: Attaching Cables
Learning about the printer Optional 250‑ or 550‑sheet tray Multipurpose feeder Door A Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 12: Using The Control Panel
Learning about the printer Using the control panel Use the Display View printing options, printer status, and error messages. Arrow buttons Scroll through menus or move between screens and menu options. Select button • Select menu options. • Save the setting. Numeric keypad Enter numbers or symbols in an input ﬁeld.
Page 13: Printing The Network Setup Page
Learning about the printer Printing the Network Setup Page From the control panel, navigate to: > Settings > > Reports > > Network > Select Network Setup Page, and then press...
Page 14: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media From the control panel, navigate to: > Settings > > Paper > > Tray Conﬁguration > > Paper Size/Type > Select a paper source, and then conﬁgure the size and type of the specialty media. Conﬁguring Universal paper settings From the control panel, navigate to: >...
Page 15 Loading paper and specialty media Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 16: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: •...
Page 17: Linking Trays
Loading paper and specialty media • Load envelopes with the ﬂap facedown on the left side. • Load European envelopes with the ﬂap facedown and entering the printer ﬁrst. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 18: Paper Support
Paper support Paper support Supported paper sizes Paper size Tray Multipurpose feeder Two‑sided printing 210 x 297 mm (8.3 x 11.7 in.) 210 x 148 mm (5.8 x 8.3 in.) A5 LEF* 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5 182 x 257 mm (7.2 x 10.1 in.)
Page 19: Supported Paper Types
Paper support Paper size Tray Multipurpose feeder Two‑sided printing DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 76.2 x 127 mm (3 x 5 in.) to 216 x 356 mm (8.5 x 14 in.) * This paper size is not supported in the optional tray.
Page 20: Supported Paper Weights
Paper support Supported paper weights Tray Multipurpose feeder Two‑sided printing Paper weight 60–120 g/m (16–32 lb) 60–216 g/m (16–58 lb) 60–90 g/m (16–24 lb)
Page 21: Printing
Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 22: Printing From A Flash Drive
Printing Note: This application is supported only in some Apple devices. From the home screen of your mobile device, launch a compatible application. Select an item to print, and then tap the share icon. Tap Print, and then select the printer. Send the print job.
Page 23: Supported Flash Drives And File Types
Printing Supported ﬂash drives and ﬁle types Flash drives Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. – USB ﬂash drives must support the File Allocation Table (FAT) system. Many ﬂash drives are tested and approved for use with the printer. For more information, contact the place where you purchased the printer.
Page 24: Printing A Font Sample List
Printing Printing a font sample list From the control panel, navigate to: > Settings > > Reports > > Print > > Print Fonts Select PCL Fonts or PostScript Fonts, and then press Printing a directory list From the control panel, navigate to: >...
Page 25: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations About This Printer • Power Management Print • • Layout • • Setup PostScript •...
Page 26: Device
Understanding the printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 27 Understanding the printer menus Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel. Don’t Allow* Allow Authentication Type Set the authentication type when accessing the VNC client server.
Page 28 Understanding the printer menus Menu item Description Error Prevention Let the printer continue processing or printing a job automatically after clearing certain attendance conditions. Auto Continue Disabled 5–255 (5*) Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot Reboot always*...
Page 29 Understanding the printer menus Power Management Menu item Description Sleep Mode Proﬁle Allow printing with the display turned off. Print with Display off Allow printing with display off* Display on when printing Timeouts Set the idle time before the printer begins operating in Sleep mode.
Page 30 Understanding the printer menus Maintenance Conﬁg Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set the USB port to run at full speed and disable its high‑speed capabilities.
Page 31 Understanding the printer menus Menu item Description Reports Print reports about printer menu settings, printer events, and event logs. Menu Settings Page Event Log Event Log Summary HealthCheck Statistics Supply Usage And Counters Reset the supply usage history or the supply page counters after replacing the toner cartridge and imaging unit.
Page 32 Understanding the printer menus Menu item Description Device Operations Show existing error messages on the display after the printer remains inactive on the home screen for a length of time equal Automatically Display Error Screens to the Screen Timeout setting. Device Operations Enable an optional parallel port.
Page 33: Print
Understanding the printer menus Print Layout Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1‑sided* 2‑sided Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing.
Page 34 Understanding the printer menus Menu item Description Pages per Side Orientation Specify the orientation of a multiple‑page document when using Pages per Side. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side. None* Solid Copies...
Page 35 Understanding the printer menus Quality Menu item Description Print Resolution Set the resolution for the text and images on the printed output. 600 dpi* Note: Resolution is determined in dots per inch or image quality. 1200 Image Q 2400 Image Q 1200 dpi 300 dpi Pixel Boost...
Page 36 Understanding the printer menus Menu item Description Log Action at End of Frequency Specify how the printer responds when the frequency threshold expires. None* Note: The value deﬁned in Accounting Log Frequency determines when this E‑mail Current Log action is triggered. E‑mail &...
Page 37 Understanding the printer menus Menu item Description Print Error Pages Print a test page that contains information on errors, including XML markup errors. Off* Minimum Line Width Set the minimum stroke width of any job printed in 1200 dpi. 1–30 (2*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 38 Understanding the printer menus Menu item Description Wait Timeout Set the printer to wait for additional data before canceling a print job. Disabled 15–65535 (40*) Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description Font Source Select the source which contains the default font selection.
Page 39 Understanding the printer menus Menu item Description Auto CR after LF Set the printer to perform a carriage return after a line feed control command. Off* Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line. Auto LF after CR Set the printer to perform a line feed after a carriage return control command.
Page 40: Paper
Understanding the printer menus Image Menu item Description Auto Fit Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation settings for the image. Invert Invert bitonal monochrome images.
Page 41 Understanding the printer menus Menu item Description Substitute Size Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source. Letter/A4 Notes: All Listed* • Off prompts the user to load the required paper size. •...
Page 42: Network/Ports
Understanding the printer menus Media Types Menu item Description Plain Specify the texture and weight of the paper loaded. Card Stock Select from the following options: Transparency Paper Texture Recycled Smooth Labels Normal* Bond Rough Envelope Paper Weight Rough Envelope Light Letterhead Normal*...
Page 43 Understanding the printer menus Menu item Description Banner Page Print a banner page. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter.
Page 44 Understanding the printer menus Menu item Description Wireless Security Mode Set the security mode for connecting the printer to Wi‑Fi devices. Disabled* Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Web Server. WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS WEP Authentication Mode Set the type of Wireless Encryption Protocol (WEP) for the printer.
Page 45 Understanding the printer menus Menu item Description IPv6 Enable and conﬁgure IPv6 settings in the printer. Enable IPv6 Enable DHCPv6 Off* Stateless Address Autoconﬁguration DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx All IPv6 Addresses All IPv6 Router Addresses Network Address View the network addresses.
Page 46 Understanding the printer menus Menu item Description IPv4 Enable Dynamic Host Conﬁguration Protocol (DHCP). Enable DHCP Note: DHCP is a standard protocol that allows a server to dynamically distribute IP addressing and conﬁguration information to clients. IPv4 Set the static IP address of your printer. Set Static IP Address IP Address Netmask...
Page 47 Understanding the printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off ﬁlters print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer receives no data from the Ethernet network.
Page 48 Understanding the printer menus Menu item Description DDNS TTL Specify the current DDNS settings. 300‑31536000 (3600*) Default TTL 5‑254 (254*) DDNS Refresh Time 300‑31536000 (604800*) Enable mDNS Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address.
Page 49 Understanding the printer menus Menu item Description Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Page 50 Understanding the printer menus 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: To conﬁgure the settings of this menu item, access the Embedded Web Server.
Page 51 Understanding the printer menus Menu item Description IKE SA Lifetime (Hours) Set the amount of time before a new authentication key is generated. Note: These menu items appear only when Base Conﬁguration is set to Secure. IPSec SA Lifetime (Hours) IPSec Device Certiﬁcate Specify an IPSec certiﬁcate.
Page 52 Understanding the printer menus Menu item Description LPD Carriage Return Conversion Enable carriage return conversion. Off* Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line.
Page 53 Understanding the printer menus ThinPrint Menu item Description Enable ThinPrint Print using ThinPrint. Port Number Set the port number for the ThinPrint server. 4000–4999 (4000*) Bandwidth (bits/sec) Set the speed to transmit data in a ThinPrint environment. 100–1000000 Packet Size (kbytes) Set the packet size for data transmission.
Page 54 Understanding the printer menus Menu item Description Options Print directly from your Google account. Enable Google Cloud Print Options Allow the registered user and other users on the same subnet to send jobs to the printer locally. Enable Local Discovery Options Verify authenticity of the peer certiﬁcate to connect to your Google account.
Page 55: Usb Drive
Understanding the printer menus USB Drive Note: This menu appears only in some printer models. Flash Drive Print Menu item Description Number of Copies Set the number of copies. 1–9999 (1*) Paper Source Set the paper source for the print job. Tray [x] (1*) MP Feeder Manual Paper...
Page 56: Security
Understanding the printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. Off* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) MP Feeder Blank Pages Specify whether to print blank pages in a print job.
Page 57 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 58 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 59 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same ﬁle name without overwriting...
Page 60: Reports
Understanding the printer menus Menu item Description Security Reset Jumper Specify the effect of using the security reset jumper. Enable “Guest” access* Notes: No Effect • The jumper is located beside a lock icon on the controller board. • Enable “Guest” access provides full access control to users who are not logged in.
Page 61: Help
Understanding the printer menus Help Menu item Description Print All Guides Prints all the guides Media Guide Provides information about loading paper and specialty media Print Quality Guide Provides information about solving print quality issues Mono Quality Guide Provides information about mono print quality settings Information Guide Provides more information sources about the printer Connection Guide...
Page 62: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.
Page 63: Restoring Factory Default Settings
Securing the printer Restoring factory default settings From the control panel, navigate to: > Settings > > Device > > Restore Factory Defaults > > Restore Settings > Select Restore all settings, and then press Select RESTORE, and then press For a more comprehensive method of restoring the factory default settings, see “Erasing printer memory”...
Page 64: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Connecting the printer to a Wi‑Fi network From the control panel, navigate to: >...
Page 65: Cleaning The Printer
Maintaining the printer Copy the eight‑digit WPS PIN. Open a web browser, and then type the IP address of your access point in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 66: Ordering Parts And Supplies
Maintaining the printer Ordering parts and supplies To order parts and supplies, contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Checking the status of parts and supplies From the control panel, navigate to: >...
Page 67: Replacing Parts And Supplies
Maintaining the printer Replacing parts and supplies Replacing the toner cartridge Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the used toner cartridge.
Page 68 Maintaining the printer Unpack the new toner cartridge, and then shake it three times to redistribute the toner. Insert the new toner cartridge. Note: Use the arrows inside the printer as guides. Close door A. Replacing the imaging unit Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 69 Maintaining the printer Remove the toner cartridge. Remove the used imaging unit.
Page 70 Maintaining the printer Unpack the new imaging unit, and then shake it three times to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 71 Maintaining the printer Close door A. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 72 Maintaining the printer Remove the used pick tires one after the other. Unpack the new pick tires.
Page 73 Maintaining the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 74 Maintaining the printer Remove the tray insert, and then ﬂip the tray base. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 75 Maintaining the printer Remove the used pick roller assembly. Unpack the new pick roller assembly.
Page 76 Maintaining the printer Insert the new pick roller assembly. Flip the tray base, and then insert the tray insert.
Page 77: Moving The Printer
Maintaining the printer Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 78: Saving Energy And Paper
Maintaining the printer • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in ﬂooring. • If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove the output options and lift the printer off the trays.
Page 79 Maintaining the printer Hibernate mode From the control panel, navigate to: > Settings > > Device > > Power Management > > Timeouts > > Hibernate Timeout > Select the amount of time before the printer enters Hibernate mode. Notes: •...
Page 80: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 81: Identifying Jam Locations
Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. •...
Page 82: Paper Jam In Door A
Clearing jams Paper jam in door A Remove the tray. Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 83 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 84 Clearing jams CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed. Insert the imaging unit. Note: Use the arrows inside the printer as guides.
Page 85: Paper Jam In The Rear Door
Clearing jams Close the door. Insert the tray. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 86: Paper Jam In The Standard Bin
Clearing jams Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the duplex unit Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 87: Paper Jam In Trays
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in trays Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 88: Paper Jam In The Multipurpose Feeder
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 89 Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide.
Page 90: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 91 Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1...
Page 92: Issues With Supplies
Troubleshooting Checking the printer connectivity From the control panel, navigate to: > Settings > > Reports > > Network > Select Network Setup Page, and then press Check the ﬁrst section of the network setup page, and conﬁrm that the status is connected. If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning.
Page 93: Paper Feed Problems
Troubleshooting Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps. Send the print job.
Page 94 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Reduce the number of pages to print. Print the document. Is the document collated correctly? Tray linking does not work Action Step 1 The problem is Go to step 2. solved.
Page 95 Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 96: Printing Problems
Troubleshooting Printing problems Print quality is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings.
Page 97 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove any packing material that is left on the imaging unit. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 98 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 99 Troubleshooting Action Step 7 Go to step 8. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 100 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Adjust the print quality settings. From the control panel, navigate to: Settings > Print > Quality > Pixel Boost > Fonts Adjust Toner Darkness to 7. From the control panel, navigate Settings >...
Page 101 Troubleshooting Action Step 3 Contact customer The problem is support. solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 102 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 103 Troubleshooting Horizontal light bands Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 104 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 105 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 106 Troubleshooting Action Step 6 Go to step 7. The problem is solved. If the issue happens after installing a new maintenance kit, then check whether the transfer roller included with the kit is installed. Note: If necessary, replace the transfer roller. Print the document.
Page 107 Troubleshooting Action Step 2 Go to step 3. Contact customer support. Check the printer for leaked toner contamination. Is the printer free of leaked toner? Step 3 Go to step 4. Contact customer support. Check the status of the imaging unit. From the control panel, navigate to: Status/Supplies >...
Page 108 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 3 Go to step 4. The problem is solved.
Page 109 Troubleshooting Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 110 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2. Take note of the distance, and then Using the Print Quality Test Pages, check if the distance between...
Page 111 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 112 Troubleshooting Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 113 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 114 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Does the toner easily rub off? Step 2 Contact...
Page 115 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 116 Troubleshooting Vertical dark lines or streaks Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 117 Troubleshooting Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 118 Troubleshooting Vertical light bands Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact customer The problem is Check if the printer is using a genuine and supported toner...
Page 119 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 120 Troubleshooting Action Step 5 Go to step 6. The problem is solved. From the Quality menu on the control panel, set Print Resolution to 600 dpi. Print the document. Is the printer still printing slow? Step 6 Go to step 7. The problem is solved.
Page 121 Troubleshooting Action Step 3 The problem is Go to step 4. solved. Check if the ports are working and if the cables are securely connected to the computer and the printer. For more information, see the setup documentation that came with the printer.
Page 122 Troubleshooting Action Step 5 Go to step 6. Insert the cables to the correct ports. Check if the cables connecting the printer and the computer are inserted to the correct ports. Are the cables inserted to the correct ports? Step 6 The problem is Go to step 7.
Page 123: Contacting Customer Support
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 124: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • Flash memory • Font cards • Firmware cards – Forms and Bar Code – IPDS – PRESCRIBE • Internal solutions port – Thin Parallel Accessing the controller board CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 125 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. Turn on the printer. Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 126 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place. Close the controller board access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 127 Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 128 Upgrading and migrating Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Page 129: Software
Upgrading and migrating Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 130: Firmware
Upgrading and migrating Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. •...
Page 131 Upgrading and migrating For more information on updating the device ﬁrmware, contact your sales representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required ﬂash ﬁle. Apply the changes.
Page 132: Notices
Notices Notices Product information Product name: Mono Laser Printer Machine type: 4600 Model(s): 630, 690, 830, and their equivalent models Edition notice February 2019 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS”...
Page 133 Notices 1-meter average sound pressure, dBA Printing Ready Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, contact your local sales office.
Page 134 Notices Static sensitivity notice This symbol identiﬁes static-sensitive parts. Do not touch the areas near these symbols without ﬁrst touching a metal surface in an area away from the symbol. To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present.
Page 135 Notices Mode Description Power consumption (Watts) Copy The product is generating hard‑copy output from hard‑copy original documents. Scan The product is scanning hard‑copy documents. Ready The product is waiting for a print job. Sleep Mode The product is in a high‑level energy‑saving mode. Hibernate The product is in a low‑level energy‑saving mode.
Page 136 Notices Total energy usage It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage.
Page 137 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 138 Member States relating to radio equipment. A declaration of conformity to the requirements of the Directives is available upon request from Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 139: Index
Index Index control panel buttons 11 About this Printer menu 31 hardware options indicator light 11 accessing the controller trays 127 using 11 board 123 hardware options, adding controller board adding hardware options print driver 129 accessing 123 print driver 129 Hibernate mode crooked print 108 adding internal options...
Page 140 Index Visible Home Screen Icons 31 personal identiﬁcation number Wi‑Fi Direct 53 method 63 maintenance kit XPS 36 pick roller assembly ordering 65 menu map 24 replacing 72 Media Types menu 41 Menu Settings Page pick tires memory card printing 60 replacing 70 installing 124 menus...
Page 141 Index tray linking does not work 93 replacing supplies troubleshooting unable to read ﬂash drive 90 imaging unit 67 cannot open Embedded Web printer toner cartridge 66 Server 89 minimum clearances 8 reprinting jammed pages 94 printer is not responding 120 selecting a location 8 Restore Factory Defaults troubleshooting, print...
Page 142 Index USB port enabling 90 USB printer port 10 vertical dark lines on prints 115 vertical streaks on prints 115 volatile memory 62 erasing 61 white lines 117 white pages 95 Wireless menu 42 wireless network connecting the printer to 63 Wi‑Fi Protected Setup 63 wireless networking 63 Wi‑Fi network...

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