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Troubleshooting
Issue
Feedback, "whistling" Is the hearing aid inserted correctly in
No sound
Potential cause
the ear?
Is the hearing aid in the correct ear?
Is the volume very loud?
Are you holding an object (e.g. a hat or
a phone) close to a hearing aid?
Is your ear full of wax?
Is the hearing aid turned on?
Is the hearing aid charged?
Is your ear full of wax?
Potential solution
Re-insert it.
Check for the red marker on the right hearing
aid and the blue marker on the left hearing aid.
If you have increased the volume, try reducing
it.
Move your hand away to create more space
between the hearing aid and the object.
Visit your hearing care professional or
physician to have your ears checked for wax.
Some people experience more wax after being
fitted with hearing aids.
Turn it on.See "Turning your hearing aids on
and off", page 14.
Place the hearing aid in the charger for
charging.
(See the user guide for your charger.)
Visit your physician.
Troubleshooting
47
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