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C550/C550R
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WWW.CERTAUPS.COM
INFO@CERTAUPS.COM
T: +44 (0)1246 431 431
Tower 6-10K
RT 6-10K
Installation/Manual

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Summary of Contents for CertaUPS Tower 6-10K

  • Page 1 C550/C550R Tower 6-10K RT 6-10K Installation/Manual Service and support WWW.CERTAUPS.COM INFO@CERTAUPS.COM T: +44 (0)1246 431 431...
  • Page 2 SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS. This manual contains important information that should be followed during the installation and maintenance of the UPS, batteries and battery cabinet. The C500® G2 models covered in this manual are intended for installation in an environment between below 0 to 50°C, free of conductive contaminants and less than 1000m altitude.
  • Page 3 Personal Safety RISK OF VOLTAGE BACKFEED. The system has its own power source (the  batteries). Isolate the UPS and check for hazardous voltage upstream and downstream during operation. Terminal blocks may be energized even if the system is disconnected from the AC power source. Dangerous voltage levels are present within the system.
  • Page 4 Product safety The UPS connection procedures and operational instructions described within  this manual must be followed in the indicated order. An additional circuit breaker with breaking capacity 6kA shall be used between  power source and input when installation this unit CAUTION - To reduce the risk of fire, the unit connects only to a circuit provided ...
  • Page 5 Special precautions The unit is heavy: wear safety shoes and ideally use a vacuum lifter for handling  safety. All handling operations will require at least two people (unpacking, lifting,  installation within a rack system). Straps are provided only for removing the UPS from its packaging (do not use ...
  • Page 6: Table Of Contents

    Contents 1. INTRODUCTION ................0 1.1 E ................0 NVIRONMENTAL PROTECTION 2. PRESENTATION ................2 3. INSTALLATION ................6 3.1 I .................. 6 NSPECTING THE EQUIPMENT 3.2 U ..................6 NPACKING THE 3.3 C ................7 HECKING THE ACCESSORY KIT 3.4 I UPS ....................
  • Page 7 7. UPS MAINTENANCE ..............32 7.1 E ....................32 QUIPMENT CARE 7.2 T UPS ..................32 RANSPORTING THE 7.3 S ................... 32 TORING THE EQUIPMENT 7.4 R ..................33 EPLACING BATTERIES 7.5R ................35 ECYCLING THE USED EQUIPMENT 8. TROUBLESHOOTING ..............35 8.1 T ................
  • Page 8: Introduction

    1. Introduction ® Thank you for selecting C500 G2 UPS to protect your electrical equipment. The ® C500 G2 UPS has been designed with the utmost care. We recommend that you take the time to read this manual to take full advantage of the many features of your UPS (Uninterruptible Power System).
  • Page 9 Product The product is made up of recyclable materials. Dismantling and destruction must take place in compliance with all local regulations concerning waste disposal. At the end of its service life, the product must be transported to a processing center for electrical and electronic waste. Battery The product contains lead-acid batteries that must be processed according to applicable local regulations concerning batteries.
  • Page 10: Presentation

    2. Presentation Front panel...
  • Page 11 Rear panels TOWER model 1. Intelligent Expansion slot 7pole. 7pole add bat+, bat-, 2. USB and no external battery 3. RS232 connector #10.) 4. RJ11 (only for RT model) Input switch 5. EPO 10. External battery connector 6. PARALLEL card (optional) 11.
  • Page 12 RT model 1. Intelligent Expansion slot Input /Output terminal 2. USB (4pole IPL, IPN, OPL, OPN. PE is 3. DRY IN/OUT screw) 4. RS232 11. Input breaker (optional) 5. EPO 12. EBM connector 6. RJ11 (connect to PDU, only Fuse board cover (replace for RT model) EBM fuse) 7.
  • Page 13 Circuit diagram...
  • Page 14: Installation

    3. Installation 3.1 Inspecting the equipment If any equipment has been damaged during shipment, keep the packing materials for the carrier or place of purchase and file a claim for shipping damage. If you discover damage after acceptance, file a claim for concealed damage. Check the battery recharge date on the shipping carton label.
  • Page 15: Checking The Accessory Kit

    Rack model: Discard or recycle the packaging in a responsible manner, or store it for future use. Place the cabinet in a protected area that has adequate airflow and is free of humidity, flammable gas, and corrosion. Packing materials must be disposed of in compliance with all local regulations concerning waste.
  • Page 16: Install The Ups

    3.4 Install the UPS Tower model installation: Place the unit on a flat, stable surface in its final location. Always keep 150 mm of free space behind the rear panel. If installing additional unit, place them next to the first unit in their final location. If installing Stabilizer bracket, place 4pcs bolts to the final location previously.
  • Page 17 2. Install the unit to rack cabinet in a suitable U-space (Previously install Rail kit refer to its user manual). Tower position installing 1. Rotate the LCD model to tower direction 2. Set up the Stabilizer bracket as below. 3. Take the unit to Stabilizer bracket.
  • Page 18: Install And Connect Ebm To Ups

    3.5 Install and connect EBM to UPS Tower EBM installation: 1. Place the unit on a flat, stable surface in its final location. 2. If installing Stabilizer bracket, place 4pcs bolts to the final location previously. Bolt’s position is as below. 3.
  • Page 19 RT EBM installation: Rack position installing 1. Install the Ear brackets to both sides of the unit. 2. Mount the ups within a 19” rack cabinet in a suitable space utilizing the appropriate rail kit (refer to separate rail kit instructions). 3.
  • Page 20 Tower position installing 1. Set up the Extension plate as below and install to Stabilizer bracket from UPS. 2. Take the unit to Stabilizer bracket. 3. Connect to UPS with Battery power cable. 4. If installing additional unit, place to left and connect the right unit in their final location.
  • Page 21: Power Cables Connection

    4. Power cables connection Recommended protective devices and cable cross-sections Recommended upstream protection UPS power rating Upstream circuit 6000VA D curve – 63A breaker 10000VA D curve – 100A to UPS Normal AC / Bypass AC source N(L2) G N(L2) L1 Read the Safety instructions on page 3 regarding back-feed protection requirements.
  • Page 22: Parallel Set Up

    Before carrying out any connection check that the upstream protection devices (Normal AC source and Bypass AC source) are open "O" (Off). Always connect the ground wire first 1. Connect the AC cable to terminal blocks as indicator on rear panel 2.
  • Page 23: Operation

    5. Operation 5.1 Control panel The UPS has a five-button graphical LCD. It provides useful information about the UPS itself, load status, events, measurements and settings. The following table shows the indicator status and description: Indicator Status Description Normal The UPS is operating normally on Online or on High (Green) Efficiency mode.
  • Page 24: Lcd Description

    5.2 LCD description The LCD backlight automatically dims after 2 minutes of inactivity (except when a fault is present). Press any button to restore the screen. The following table describes the status information provided by the UPS Note: If other indicator appears, see troubleshooting for additional information. Operation status Cause Description...
  • Page 25 End of backup time The UPS is on Battery This warning is approximate, and the actual mode and the battery is time to shutdown may vary significantly. running low. 1 beep every 1 seconds High Efficiency mode The UPS is operating Once mains power is lost or abnormal, the on High Efficiency UPS would transfer to Line mode or Battery...
  • Page 26 Fault A Serious problem has The UPS would directly cut off the output or been detected. transfer to bypass, and alarm. Overload The load exceeds the Excess load should be removed to decrease capacity of the UPS the load placed on the UPS Battery test UPS is executing a The UPS is performing a Battery test.
  • Page 27: Display Functions

    5.3 Display functions Use the two middle buttons (▲ and ▼ ) to scroll through the menu structure. Press the Enter ( ) button to select an option. Press the ESC button to cancel or return to the previous menu. When starting the UPS, the display is in the default UPS status summary screen.
  • Page 28: User Settings

    5.4 User settings The following table displays the options that can be changed by the user. Submenu Available settings Default settings Password Key the password USER language [English] [Chinese] English User password [Disabled] [Enabled] [Disabled] Audible alarm [Enabled] [Disabled] [Enabled] Output voltage [208V] [220V] [230V] [240V] [230V]...
  • Page 29: Ups Startup And Shutdown

    5.5 UPS startup and shutdown Please switch off the connected loads before turning on the UPS, and switch on connected devices one by one after the UPS is turned on. Switch off all connected loads before turning off the UPS. Starting the UPS with mains power present Verify that the total equipment ratings do not exceed the UPS capacity to prevent an overload alarm.
  • Page 30: Lcd Operation

    UPS shutdown with mains power To shut down the UPS with mains power: Pressing the button continuously for more than 3 seconds and the buzzer will beep for 300ms. After that the UPS will transfer to bypass mode immediately. When completing the above action UPS output voltage is still present. In order to cut off the UPS output simply remove the mains power supply.
  • Page 31 The UPS status menu By pressing on the menu of “UPS status”, the display will enter the next UPS status menu tree. The content of UPS status menu tree is the same as the default UPS status summary menu. By pressing ESC for more than 3 seconds, the display will return to the last main menu tree.
  • Page 32 The measurement menu By pressing on the menu of “Measurement”, the display will enter the measurement menu tree. A lot of detailed information can be checked here, including output voltage and frequency, output current, load capacity, input voltage and frequency, etc. By pressing ESC for more than 3 Seconds the display will return to the last main menu tree.
  • Page 33 The event log menu By pressing on the menu of “Event log” the display will enter the next event menu tree. All previous events, alarms and faults will have been recorded here. The information includes the description, event code, and the precise time when the event occurred.
  • Page 34 The control menu By pressing on the menu of “Control”, the display would enter the next control menu tree. Start Battery Test: this is one command that commands the UPS to carry out a battery self-test. Reset Fault status: when a fault occurs, UPS will stay in Fault mode and alarm until acknowledged.
  • Page 35 The identification menu By press on the menu of “Identification” the display enters the next identification menu tree. The identification information includes UPS serial number, firmware version and model. By press ESC for more than 3 seconds the display will return the last main menu tree.
  • Page 36 The setting menu Please contact your local distributor for further information before using the settings. Some settings would be changed the specification, and some settings would enable or disable some functions. The unsuitable option setting by user may result in potential failures or protecting function loss, even directly damage the load, battery or UPS.
  • Page 37: Communication

    Example: set rated output voltage value 6. Communication 6.1 Communication ports RS232 or USB communication ports The RS232 and USB communication ports cannot be used simultaneously. 1. Connect the communication cable to the serial or USB port on the computer. 2.
  • Page 38: Network Management Card (Optional)

    Emergency Power off (EPO) The Emergence Power Off interface provides an emergence power off function. When the EPO function is enabled (default setting the UPS will shut off the output and enter into EPO mode when the plug is removed. The UPS will also be unresponsive to all inputs until the EPO plug is reinserted into the UPS.
  • Page 39: Ups Management Software

    6.3 UPS Management Software WinPower is software for UPS monitoring and management which provides a user friendly interface as well as 2 way control of your UPS. This unique software provides automatic shutdown functionality for multi computer systems when power failure is detected. With this software users can monitor and control multiple UPSs on the same network no matter the distance.
  • Page 40: Ups Maintenance

    7. UPS maintenance 7.1 Equipment care For the best preventive maintenance keep the area around the equipment clean and free from dust. If the atmosphere is very dusty, clean the outside of the system with a vacuum cleaner. For maximum battery life keep the equipment at an ambient temperature of 25°C (77°F).
  • Page 41: Replacing Batteries

    7.4 Replacing batteries DO NOT DISCONNECT the batteries while the UPS is in Battery mode. Consider all warnings, cautions, and notes before replacing batteries. Servicing should be performed by qualified service personnel  knowledgeable of batteries and required precautions. Keep unauthorized personnel away from batteries.
  • Page 42 Replacing the EBM (External battery module) The EBM is heavy and requires a minimum of 2 people to lift in to racking. For the Tower module, turn the MBS to bypass and switch off the input and then replace the EBM(s). For the rotation module, if a PDU is connected to the UPS, turn the MBS to bypass and switch off the input, it is then safe to replace the EBM(s).
  • Page 43: Recycling The Used Equipment

    7.5Recycling the used equipment Contact your local recycling or hazardous waste center for information on proper disposal of the used equipment. Do not dispose of the battery or batteries in a fire. Batteries may explode. Proper disposal of batteries is required. Refer to your regulations for disposal requirements.
  • Page 44: Typical Alarms And Faults

    8.1 Typical alarms and faults To check the Event log: 1. By pressing on the menu of “Event log”. 2. Scroll through the listed events or faults. 3. The following table describes typical conditions. Conditions Possible cause Action Battery mode A utility failure has occurred The UPS is powering the Battery (Orange) LED is...
  • Page 45 Power overload Power requirements exceed Remove some of the Fault (Red) LED is Flash the UPS capacity equipment from the UPS. 2 beeps every 1 second The UPS will continue to Code: A041 operate but may switch to Bypass mode or shut down if the load increases.
  • Page 46 Back feed UPS has a unexpected bypass Transfer to maintenance Fault (Red) LED is On. current on battery mode bypass and call service. Beep continuous. Code: F093 Inv Overload Fault UPS has transferred to bypass The UPS transfers to Fault (Red) LED is On or fault mode because of Battery mode if supporting Beep continuous.
  • Page 47 BUS Short Indicates that the BUS voltage Contact your service Fault (Red) LED is On. decreased out of tolerance representative Beep continuous. Code: F024 BUS Softstart Fail Indicates that the BUS could Contact your service Fault (Red) LED is On. not soft start successfully representative Beep continuous.
  • Page 48: Silencing The Alarm

    Parallel cable loss In parallel configurations a Reconnect the parallel Fault (Red) LED is On. parallel cable disconnect cable to clear the fault. If Beep continuous. issue persists contact your Code: F0E2 service representative Parallel system battery In parallel configurations a Check battery connections status UPS is reporting a fault with...
  • Page 49: Specifications

    9. Specifications 9.1 Model specifications Table 1. Power Module model list Model Power Ratings Tower standard 6K UPS 6000VA / 6000W Tower standard 10K UPS 10000VA / 10000W Tower long backup time 6KS UPS 6000VA / 6000W Tower long backup time 10KS UPS 10000VA / 10000W RT standard 6K UPS 6000VA / 6000W...
  • Page 50 Table 3. Weights and dimensions Description Weights (kg) Dimensions (mm) W x H x D Tower standard 6K UPS 16PCS BAT 52.7 220*589*492 Tower standard 6K UPS 20PCS BAT 61.9 220*589*492 Tower standard 10K UPS 16PCS BAT 60.3 220*589*492 Tower standard 10K UPS 20PCS BAT 70.3 220*589*492 Tower long backup time 6KS UPS...
  • Page 51 Model Default input Selectable input Voltage Voltage (Voltage/Current) range at 100% Load Tower/RT 6K 16PCS BAT 230V / 31.2A 208/220/230/240V 176~275Vac Tower/RT 6K 20PCS BAT 230V / 32.3A 208/220/230/240V 176~275Vac Tower/RT 6KS 16PCS BAT 230V / 38.7A 208/220/230/240V 176~275Vac Tower/RT 6KS 20PCS BAT 230V / 42.3A 208/220/230/240V 176~275Vac...
  • Page 52 Transfer time Online mode: 0 ms (no break) High Efficiency mode: 10ms maximum (due to loss of utility) Power factor Load crest ratio 3 to 1 * 200/208/250V are derated at 10000VA 9000W, 220V is derated at 9900W for 11kVA models. Table 7.
  • Page 53 Relative humidity 0 to 95% no condensing Operating altitude Up to 3,000 meters (9,843 ft) above sea level with 10% derating per 1000m Transit altitude Up to 10,000 meters (32,808 ft) above sea level Audible noise < 50 dBA at 1 meter typical for 6kVA models <...
  • Page 54: Glossary

    10 Glossary Bypass AC source Source supplying the bypass line. The equipment can be transferred to the bypass line if an overload occurs on the UPS output, for maintenance or in the event of a malfunction. Frequency converter Operating mode used to convert the AC-power frequency between the UPS input and output (50Hz ->...

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