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THE C400R SERIES An uninterruptible power supply (UPS) incorporating online double conversion technology, which eliminates all mains power disturbances. C400R USER MANUAL www.certaups.com A COMPLETE INSTALLATION For assistance please contact your local CertaUPS partner. AND USER GUIDE...
C400R TOWER MODEL INSTALLATION ....................11 C400R RACKMOUNT MODEL INSTALLATION ..................13 WIRING ....................Error! Bookmark not defined. C400R SERIES STARTUP AND SHUTDOWN .................... 15 STARTING THE UPS WITH MAIN POWER PRESENT ................15 STARTING THE UPS FROM BATTERY ....................15 UPS SHUTDOWN WITH MAINS POWER ....................
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EPO CONNECTION ..........................4 DRY IN/DRY OUT CONTACTS ....................... 4 INTERFACE CARDS (OPTIONAL) ......................5 SOFTWARE ............................5 UPS MAINTENACE ........................... 6 UPS CARE ............................. 6 TRANSPORTING THE UPS ........................6 STORING THE UPS ..........................6 BATTERY REPLACEMENT ........................7 REPLACING THE EBM ..........................
Not to be disposed of in general waste Waste electrical equipment or electronic equipment (WEEE) should not be disposed of in the general waste. CertaUPS systems should always be disposed of at a proper recycling/hazardous waste disposal centre. Please see page 10 for disposal guidance.
CAUTIONARY NOTES Please be aware of the following risks when handling and operating CertaUPS units. RISK TYPE DETAILS Even after the unit is disconnected from the mains power supply (building outlet socket), components inside the UPS are still energised from the battery which are potentially dangerous.
PRODUCT OVERVIEW FULL PRODUCT DETAILS CAN BE FOUND AT WWW.CERTAUPS.COM/PRODUCT/CERTAUPS-C400R/ The CertaUPS C400R series is an uninterruptible power supply (UPS) incorporating online double conversion technology, which eliminates all mains power disturbances. THE MODEL LIST Please check that the unit you have purchased is correct by referring to the model number, which appears on the rear panel of the UPS unit.
INSPECTION Every effort is made to ensure that CertaUPS systems are packaged as safely as possible to ensure that no damage is incurred during shipment. Please visually inspect the UPS when it is received. Please keep all packaging in a safe place for future use.
UPS to reach ambient temperature before turning on The UPS needs to be fully charged to achieve full autonomy • C400R TOWER MODEL INSTALLATION A QUICK START VIDEO GUIDE FOR THE C400R TOWER MODEL IS AVAILABLE AT WWW.CERTAUPS.COM/MEDIA Tools required: Insulated screwdriver • Box Contents •...
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Connect an Earth line from the UPS (port A) to the EBM (port B) Take off the front panel. To do this remove the 2 top screws from the front of the UPS and carefully take out the LCD screen and remove the screw that is behind it.
C400R RACKMOUNT MODEL INSTALLATION A QUICK START VIDEO GUIDE FOR THE C400RR RACKMOUNT/TOWER MODEL IS AVAILABLE AT WWW.CERTAUPS.COM/MEDIA This series of UPS can be placed horizontally and vertically, with the LCD screen rotating 90 degrees. Ensure the master input breaker switch is OFF...
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Take off the front panel. To do this remove the 2 screws from the right-hand side of the front of the UPS, carefully take out the LCD screen and remove the screw behind it. Finally, push inward the small blanking plate on the side of the front panel in order to remove it. This then enables you to connect the battery terminal (A) from the UPS to the EBM terminal (B) shown below.
UPS is turned on. Switch off all connected loads before turning off the UPS. The C400R Series UPS can be started either “hot” or “Cold”, this means the UPS can be activated regardless of whether the unit has a main supply (Hot) or if no mains power is available (Cold).
UPS SHUTDOWN WITH MAINS POWER When in Bypass UPS output voltage is still present! To shutdown the UPS with mains power: Press the button continuously for more than 3 seconds. After that, the UPS will transfer to bypass mode immediately. In order to cut off the UPS output remove the mains power supply.
C400R SERIES OPERATION FRONT PANNEL The CertaUPS C400R has a four-button user interface and graphical LCD. It provides useful information about the UPS itself, load status, events, measurements and settings. In the event of a critical alarm, the LCD backlight will illuminate red.
IF ANY OTHER STATUS APPEARS, OR FOR FURTHER GUIDANCE ON WHAT TO DO PLEASE SEE THE TROUBLESHOOTING SECTION ON PAGE 28 OR CONTACT A CertaUPS REPRESENTIVE OPERATION STATUS CAUSE DESCRIPTION Standby mode The UPS is Off UPS is in stand by mode without any output...
MAIN MENU SUBMENU DISPLAY INFORMATION OR MENU FUNCTION [status summary screen] / [Alarm] / [Battery charging/Volt/level/remain time] / UPS status [mode/ Para Num. /Running time] [Load] W VA/ [Output/Current] A % / [Output/Voltage] V Hz/ [Input/Voltage] V Hz / Measurements [Battery] V % / [DC bus] V V / [temperature] °C /[Battery remaining time] Min Buzzer mute...
Short curcit clearance [Enabled] [Disabled] [Disabled] Automatic battery test period [0-21 Days] [7 Days] LCD MENU SYSTEM The LCD display can be used to access detailed information about the current UPS status. BY DEFAULT, THE LCD WILL DISPLAY THE UPS STATUS SUMMARY SCREEN. To cycle through the available UPS status summary screen information;...
MEASUREMENTS MENU Press on the “Measurement” option, this will • enter the measurement menu. A lot of detailed information is available within this menu, including output voltage and frequency, output current, load capacity, input voltage and frequency, etc. By pressing the displayed measurement can •...
Restore factory settings: all the settings will be returned to their • factory defaults. This can only be done while in bypass mode. IDENTIFICATION MENU The identification information includes UPS serial number, firmware • version and model. TO REGISTER A FAULT PLEASE VISIT WWW.CERTAUPS.COM/SUPPORT/FAULT-REPORTING/ C400R User Manual Page 22...
SETTINGS MENU Please contact your local CertaUPS partner for further information before configuring the UPS. MISCONFIGURATION COULD RESULT IN FAILURE OF THE EQUIPMENT AND PERSONAL INJURY. Most settings in this menu require the UPS to be in bypass to take effect.
COMMUNICATION PORTS RS232/USB The RS232 and USB communication ports cannot be used simultaneously. Connect the communication cable to the serial or USB port on • the computer. Connect the other end of the communication cable to the • RS232 or USB communication port on the UPS. Both RS232 and USB connections allow for 2 way communication between the device connected and the UPS.
AS400 card - for RS485 communication protocol. Please contact your CertaUPS partner for details. • SOFTWARE The C400R series is compatible with WinPower which is an open-source, online UPS monitoring and management software tool. Key features: Power flow display for monitoring UPS status •...
UPS MAINTENACE ADOPTING A PREVENTATIVE MAINTENANCE SCHEDULE IS CRITICAL TO ACHIEVING OPTIMUM UPS PERFORMANCE UPS CARE For the best preventive maintenance: Keep the area around the equipment clean Keep the equipment free from dust Ensure the equipment is positioned in a well-ventilated area For maximum battery life keep the equipment at an ambient temperature of 20-25°C (77°F max) Carry out regular environmental and battery checks The batteries are rated for a 3-5 year service life.
BATTERY REPLACEMENT DO NOT DISCONNECT THE BATTERIES WHILE THE UPS IS IN BATTERY MODE CONSIDER ALL WARNINGS, CAUTIONS, AND NOTES BEFORE REPLACING BATTERIES ELECTRIC ENERGY HAZARD. DO NOT ATTEMPT TO ALTER ANY BATTERY WIRING OR CONNECTORS. DO NOT allow unauthorised personnel near the batteries. Servicing should be performed by qualified, knowledgeable personnel only DO NOT dispose of batteries in a fire.
TROUBLESHOOTING The C400R series is designed for durable, automatic operation. It also provides alerts whenever potential operating problems occur. ALARMS SHOWN ON THE CONTROL PANEL DO NOT MEAN THAT THE OUTPUT POWER IS AFFECTED. INSTEAD THEY ARE PREVENTIVE ALARMS INTENDED TO ALERT THE USER Events are silent status information that are recorded into the Event log.
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Batteries not fully charged / batteries require 5 - 8 hours and then check capacity. If the EXPECTED replacement problem persists, consult your CertaUPS representative INTERNAL FAN SPEED Check the fan is running and free from Low RPM or fan failure...
BUS SHORT Internal UPS fault Consult you CertaUPS representative Check the alarm condition and perform the applicable action to resolve the condition. If an alarm status changes the alarm will need to be silenced again. TECHNICAL DATA BLOCK DIAGRAM C400R User Manual...
RUNTIMES MODEL EBM CODE EBM QTY RUNTIME @ 100% RUNTIME @ 75% RUNTIME @ 50% RUNTIME @ 25% C400R-010-B 5 Mins 8 Mins 15 Mins 33 Mins C400R-010-C 0 Mins 0 Mins 0 Mins 0 Mins C400R-010-C C400R-BB1 26 Mins 40 Mins 66 Mins 157 Mins...
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A FULL GLOSSARY OF TERMS CAN BE FOUND AT: WWW.CERTAUPS.COM/SUPPORT/UPS-GLOSSARY/ FOR FURTHER INFORMATION OR ASSISTANCE, PLEASE CONTACT YOUR CertaUPS REPRESENTATIVE OR VISIT: WWW.CERTAUPS.COM C400R User Manual Page 13...