VTech NG-S3311 User Manual page 18

Question
5. I cannot dial out.
6. The telephone cannot register to the
network server.
7. The telephone does not ring when there is
an incoming call.
Suggestions
• Try all the above suggestions.
• A prefix may be required for dialing some
internal or external calls
• Make sure there is a dial tone before
dialing.
• Check your server settings. If other
telephones in your hotel are having the
same problem, the problem is in the wiring
or network server. Contact your telephone
service provider (charges may apply).
• Make sure your network is providing Power
over Ethernet (PoE).
• Make sure the initialization and system
registration process completes.
• If there is an error during the initialization
and system registration process, the
key flashes twice every second. Disconnect
the Cat-5 network cable from the network
wall jack and connect it back into the
network wall jack with Power over Ethernet
(PoE) to start the initialization and system
registration process again.
• Make sure the Cat-5 network cable is
plugged into the LAN port of the telephone
base and the network wall jack with Power
over Ethernet (PoE).
• Check your
administrative settings.
• If other telephones in your hotel are having
the same problem, the problem is in the
wiring or network server. Contact your
telephone service provider (charges may
apply).
• Other electronic products such as HAM
radios and other DECT telephones can
cause interference with your cordless
telephone. Try installing your telephone as
far away as possible from these types of
electronic devices.
• The Cat-5 network cable may be defective.
Install a new Cat-5 network cable.
EN - 18
server or telephone