Symptoms And Solutions - Canon imagePASS-P1 Service Manual

Symptoms and solutions

For various problems and possible actions, see the following table. To learn possible causes and solutions for a specific error
condition, find the symptom in the charts and perform the appropriate suggested actions in the order listed in the numbered steps.
Verify functionality after each numbered step. Proceed to the next numbered step only if the problem persists. For example, in
the steps:
1. Check and reseat the printer interface cable.
2. Replace the printer interface cable.
Perform step 1, and then verify functionality. If the problem is resolved, do not perform step 2.
Symptom
LED codes
NOTE:
If the imagePASS is turned on and hanging on a diagnostic code, first perform the following actions to see if they fix the problem:
1. Press the power switch to set to the OFF (0) position.
2. Wait another 30 seconds.
3. Turn on the imagePASS using the power switch.
4. Wait approximately five minutes to see if the imagePASS reaches Idle.
5. If the problem persists, make sure that you have reseated internal cable connections and verified system components.
6. If the problem persists, see the code/symptom and suggested actions in the following pages.
00
A7, A8
3b, 50, 52, E1
55
90
FF(during the startup, im-
agePASS hangs displaying
FF)
Any other code that the sys-
tem hangs on before reach-
ing the idle state
Possible cause
When the imagePASS is Idle and in Op-
erational mode, the LED display shows
00. If the LED display shows 00, but the
system is not functioning properly, one or
more of the following may be the cause of
the problem:
• Faulty connection between the im-
agePASS and the printer
• Service switches are set to an incor-
rect mode
• Improper service board cable con-
nection
• Corrupted system software
• Missing, faulty, or dead battery
• Corrupted BIOS settings on the
motherboard
• Missing or faulty chassis fan
• Faulty CPU and/or CPU cooling as-
sembly
• Faulty HDD or HDD connection
• Faulty motherboard
Possibly one of the following:
• Faulty motherboard
• Faulty or missing CPU
Possibly one of the following:
• Missing or faulty DIMM
• Faulty motherboard
Possibly one of the following:
• Missing or faulty DIMM
• Faulty motherboard
• Faulty motherboard
Possibly one of the following:
• Faulty motherboard
• Faulty or missing CPU
• Faulty motherboard
Suggested action
1. Check and reseat all cable connections between the im-
agePASS and printer.
2. Make sure that the imagePASS service switches are set to
OFF (both away from ON).
3. If the server date/time cannot be set or responds slowly,
replace the battery on the motherboard, and then update
the date/time in Server Setup.
4. Shut down and open the imagePASS, and do the following:
Reseat the power and data cables to the HDD. Make sure
that the data cable is connected to the proper connector
on the motherboard.
5. Reinstall system software.
6. If no airflow or fan noise is evident at the vent holes of the
chassis where the chassis fan is located, replace the chas-
sis fan.
7. Replace external cables, one at a time.
8. Check and reseat the CPU cooling assembly.
9. Replace the CPU cooling assembly.
10. Replace the CPU.
11. Replace the HDD data cable.
12. Replace the HDD.
13. Replace the motherboard.
1. Replace the motherboard.
2. Replace the CPU.
Replace the motherboard.
1. Check and reseat the DIMM.
2. Replace the DIMM
3. Replace the motherboard.
Replace the motherboard.
1. Replace the motherboard.
2. Replace the CPU.
NOTE:
FF shown after the imagePASS becomes Idle or shortly
at the startup does not indicate an error status.
1. Make sure that you reseated the internal cable connections
and verified system components.
2. Replace the motherboard.
44
5. TROUBLESHOOTING
(see"DIMM" on page 17).