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TROUBLESHOOTING
Episode amplifiers are designed to function trouble-free. Most problems that occur are due to simple issues. If
having trouble, check the list of simple fixes below. If the problem persists, contact Episode technical support at
866-838-5052.
No audio output
Hum or buzzing sound is
heard
Amplifier will not turn on
Unable to control menu
CONTACTING TECHNICAL SUPPORT
As a thank you for purchasing Episode® Electronics products, direct technical support services are available via
phone or e-mail. We encourage you to use this resource for any questions or concerns about our products. Visit our
website for more support documentation.
(866) 838-5052
techsupport@snapav.com
snapav.com
WARRANTY
Limited Lifetime Warranty
Episode Soundbar Speakers have a Lifetime Limited Warranty. This warranty includes parts and labor repairs on
all components found to be defective in material or workmanship under normal conditions of use. This warranty
shall not apply to products which have been abused, modified or disassembled. Products to be repaired under this
warranty must be returned to SnapAV or a designated service center with prior notification and an assigned return
authorization number (RA).
© 2018 Episode®
• Power cable to the amplifier is incorrectly connected or plugged into an outlet
that does not have power. Check connections and verify power at the outlet.
• Audio cable to the source component is not connected properly, connection to
output or the cable is defective. Check connections or replace cable with one
that has been verified as good.
• Amplifier is in standby mode and needs to be turned on (blue LED).
• Check the connections of the speaker wire at both the speaker and amplifier.
• The level adjustment is turned down. Slowly turn the dial to the right to raise
the volume.
• Check RCA input cables by removing them one at a time (powering down the
amplifier before disconnecting) and verify connections.
• Ensure the amplifier is plugged into a live outlet.
• Ensure the power switch on the front panel is on (blue LED).
• Fuse is blown. Replace with T8AL/250V fuse type.
• The power mode may be set to the wrong mode for the system's configuration
or setup.
• Ensure amplifier is not in Lock Mode. Hold for 10 seconds to unlock menu.
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