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FAQ
How do I sync my Fitbit device?
Syncing is the process that transfers the data your device collects to your Fitbit app.
Fitbit devices use Bluetooth technology to sync with phones and tablets.
Checklist:
- Is your phone/ tablet compatible? – www.fitbit.com/devices
- Fitbit app and Fitbit device is on latest software
- Your Bluetooth settings are on
- Your Fitbit device battery isn't low
Then try these steps:
- Force quit the Fitbit app (don't delete it)
- Turn Bluetooth on your phone off and on again
- Open the Fitbit app
- If your device didn't sync restart your Fitbit device (see next step to learn how!)
How do I restart my Fitbit device?
If you experience any of the following issues, restart your device:
- Won't sync
- Won't respond to button presses, taps, or swipes
- Charged but doesn't turn on
- Won't track your steps or other stats
- Won't show notifications
Restarting your device turns it off and on without deleting any activity data:
- Plug in to charge your device, then press and hold the 2 buttons on your
tracker for 5 - 10 seconds.
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