Troubleshooting And Service Information - BenQ AE120 User Manual

Troubleshooting and service information

If your camera cannot operate normally, see the frequently encountered problems and solutions listed below. If the problem persists,
contact your nearest service center or technical support.
Problem
The camera cannot power
up.
The battery power is
draining quickly.
The battery or camera is
warm.
The flash does not fire or
recharge.
Even though the flash fired,
the image is dark.
The image is too bright or
too dark.
I cannot format a memory
card.
I cannot download images
from the camera to my
computer.
The camera does not shoot
even when pressing the
shutter button.
Cause
There is no battery or the battery is not
inserted correctly.
The battery has no power.
The external temperature is extremely
low.
Many shots are being captured in dark
places, requiring a flash.
The camera or flash was used
continuously over a long period of time.
The camera flash is turned off.
The light source is sufficient.
The distance to the subject is greater
than the flash's effective range.
The exposure is excessive or
inadequate.
The memory card is write-protected.
End of the memory card life.
The free space on the hard disk of your
computer is insufficient.
There is no power being supplied to the
camera.
The battery is running low.
The camera is not in the Capture mode. Switch to the Capture mode.
The shutter button was not pressed all
the way down.
Insert the battery correctly.
Replace the battery.
--
--
--
Set the flash to Auto Flash.
--
Get closer to the subject and shoot.
Reset exposure compensation.
Remove the write protection.
Insert a new memory card.
Ensure that the hard disk has enough space for running
Windows and that the drive for loading image files has free
space equal to or greater than the memory card in the
camera.
Replace the battery.
Replace the battery.
Press the shutter button all the way down.
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Solution