Troubleshooting And Service Information - BenQ GI User Manual

84 Troubleshooting and service information

Troubleshooting and service
information
If your camera cannot operate normally, see the frequently encountered
problems and solutions listed below. If the problem persists, contact your
nearest service center or technical support.
Problem
The camera
cannot power
up.
The battery
power is
draining quickly.
The battery or
camera is warm.
The flash does
not fire or
recharge.
Even though the
flash fired, the
image is dark.
The image is
too bright or
too dark.
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Cause
There is no battery or the
battery is not inserted
correctly.
The battery has no power.
The external temperature is
extremely low.
Many shots are being
captured in dark places,
requiring a flash.
Continuous video
recording.
The camera or flash was
used continuously over a
long period of time.
The camera flash is turned
off.
The light source is
sufficient.
The distance to the subject
is greater than the flash's
effective range.
The exposure is excessive
or inadequate.
Solution
Insert the battery correctly.
Replace the battery.
--
--
--
Set the flash to Auto Flash.
--
Get closer to the subject and
shoot.
Reset exposure compensation.