Ordering Accessories; Troubleshooting - Philips S9985/50 Manual

Ordering accessories

Troubleshooting

Shaver
Problem
I cannot connect
the shaver.
To buy accessories or spare parts, visit
www.philips.com/parts-and-accessories or go to your
Philips dealer. You can also contact the Philips Consumer
Care Center in your country (see the international
warranty leaflet for contact details).
The following accessories and spare parts are available:
- SH91 Philips shaving heads
- CC12 Cleaning cartridge 2-pack
- CC13 Cleaning cartridge 3-pack
- CC16 Cleaning cartridge 6-pack
Note: The availability of the accessories may differ by
country.
This chapter summarizes the most common problems
you could encounter with the appliance. If you are
unable to solve the problem with the information below,
visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Center in
your country.
Possible cause
You have not
downloaded the
app.
Your shaver and
smartphone are
not paired yet.
The first pairing
attempt failed.
Your smartphone
cannot find your
shaver.
Solution
Download the app.
Pair your shaver and smartphone
following the instructions in the
app.
Unpair your shaver and
smartphone (see 'Unpair the
shaver and smartphone') and try
pairing them again (see 'Pair the
shaver and smartphone').
Make sure your smartphone is
equipped with Bluetooth 4.2 or
higher.
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