Troubleshooting Guide; Guarantee & Service - Philips AWH1130 User Manual

9. Troubleshooting Guide

question
Light does not
shine
low water
temperature
(The heating
indicator does
not light up)
low water
temperature
(The heating
indicator
light is on)
water leakage
Note: If your electric water heater is abnormal and cannot be used normally, please check it
according to "Troubleshooting". If the above fault is the problem of the electric water heater itself, it
must be repaired by professionals.
10. Guarantee & Service
If you need information or if you have any problem, please visit www,philips.com or contact the
customer care center in your country. If there is no customer care center in your country, go to a
local dealer. Within two years from the date of purchase, you will receive free warranty service for
any damage caused by the manufacturing process, or components under normal operation
con�rmed by our maintenance service. The warranty service does not include frequently replaced
consumable components, auxiliary devices, transportation fees, and door-to-door service. Please
show the proof of purchase to the service personnel during maintenance.
reason
Internal circuit failure
The power is not turned on
The set temperature is too low
Internal circuit failure
Thermostat failure
Short heating time
Malfunction of mixing valve
Electric heating tube failure
Internal circuit failure
The inner tank is not well sealed
The inner tank leaks
Please notify the after-sales
department for maintenance
Check whether the power supply line is
normal
Increase the set temperature value
Check and con�rm that there is a power
supply
Please notify the after-sales department for
maintenance
Use after keeping warm
Replace the mixing valve
Please notify the after-sales department
for maintenance
Please notify the after-sales department for
maintenance
11
Solution