Troubleshooting - ECOVACS DEEBOT NEO+ Instruction Manual

6. Troubleshooting/6.1 Troubleshooting
No. Problem
1 DEEBOT is not charging.
DEEBOT cannot return to the
2
Auto-Empty Station.
DEEBOT gets stuck while
3
working and stops.
Possible Causes
DEEBOT is not switched ON.
DEEBOT has not connected to the Auto-
Empty Station.
The Power Cord is not connected to the
Auto-Empty Station.
The Auto-Empty Station is not connected to
the power supply.
The battery is completely discharged.
The Auto-Empty Station is not correctly placed.
The Auto-Empty Station is not correctly connected.
The Auto-Empty Station is manually moved
during the cleaning.
DEEBOT is paused for more than 90 minutes.
DEEBOT did not start cleaning from the Auto-
Empty Station.
DEEBOT is tangled with something on the
floor (electrical wires, curtains, carpet
fringing, etc.).
DEEBOT might be stuck under furniture with
an entrance of similar height.
Solutions
Switch ON DEEBOT.
Be sure that the robot's Charging Contacts have
connected to the Auto-Empty Station Pins.
Make sure the Power Cord is firmly connected to the
Auto-Empty Station.
Make sure the Auto-Empty Station is connected to the
power supply.
Please contact Customer Care for help.
Refer to section 3.3 to correctly place the Auto-Empty Station.
Make sure the Auto-Empty Station is correctly connected.
It is suggested not to move the Auto-Empty Station
during the cleaning.
It is suggested not to pause DEEBOT for more than 90
minutes.
Make sure DEEBOT starts cleaning from the Auto-Empty
Station.
DEEBOT will try various ways to free itself. If it is
unsuccessful, manually remove the obstacles and restart.
Please set a physical barrier, or set a Virtual Boundary in
the ECOVACS HOME App.
29 EN