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288 Multimedia system
in no way replaces assistance provided from dial-
ing 911.
The Mercedes-Benz emergency call system is
available for at least ten years starting from the
manufacturing date.
Mercedes-Benz eCall only functions in areas
where mobile phone coverage is available from
the wireless service providers. Insufficient net-
work coverage from the wireless service providers
may result in an emergency call not being trans-
mitted.
eCall is a standard feature in your Mercedes-Benz
vehicle. In order to function as intended, the sys-
tem relies on the transmission of data detailed in
the Transmitted Data section that follows
(
page 290).
/
To disable eCall, a customer must visit an author-
ized Mercedes-Benz Service department to deac-
tivate the vehicle's communication module.
Deactivation of this module prevents the activa-
tion of any and all Mercedes me connect serv-
ices. After the deactivation of eCall, automatic
emergency call and manual emergency call will
not be available.
The ignition must be switched on before an auto-
matic emergency call can be made.
%
eCall is activated at the factory.
%
eCall can be deactivated by an authorized
Mercedes-Benz dealer. Please note that in the
event ownership of the vehicle is transferred
to another owner in its deactivated state,
eCall will remain deactivated unless the new
owner visits an authorized Mercedes-Benz
dealership to reactivate the system.
▌Overview of the Mercedes-Benz emergency call
system
eCall can help to reduce the time between an
accident and the arrival of emergency services at
the site of the accident. It helps locate an acci-
dent site in places that are difficult to access.
However, even if a vehicle is equipped with eCall,
this does not mean the system is ON. As such,
eCall does not replace dialing 911 in the event of
an accident.
An emergency call can be made automatically
(
page 289) or manually (
page 289).
/
/
Only make emergency calls if you or others are in
need of rescue. Do not make an emergency call in
the event of a breakdown or a similar situation.
Displays in the media display:
SOS
READY: eCall available
SOS NOT
READY: the ignition is not on or eCall is
not available.
During an active emergency call, G appears in
the display.
You can find more information on the regional
availability of eCall at: https://www.mercedes-
benz-mobile.com/extra/ecall/
%
If there is a malfunction of the emergency call
system, the loudspeakers, microphone, air
bag or the SOS button, for example, are
faulty.
You can recognize a malfunction in the emer-
gency call system by the following displays:
A corresponding message appears in the
R
multifunction display of the instrument
cluster.
The Me button lights up red continuously.
R
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