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Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch OFF and disconnect plug from electrical outlet
before performing maintenance or troubleshooting checks.
Problem
Possible Causes
Clean Water Tank may be empty
Clean Water Tank may not be seated completely Turn power OFF / Remove and reseat tank
System isn't completely primed
Reduced
Brush Roll Window is not latched in place
spray OR
no spray
Not holding trigger to spray solution
Spray tips on foot clogged
Tanks may not be seated properly
Dirty Water Tank has picked up maximum
amount of dirty water and has reached full line
Loss of
suction
Brush Roll Window is not latched in place
power
Debris channel in foot is clogged
Filter clogged by debris
Brush Roll is not installed properly
Brush Roll is
not turning
Machine is standing upright
and/or
Obstruction has caused Brush Roll to stop
3 solid red
rotating
LED lights
Obstruction has caused Brush Roll to stop and
shut down machine indicated by 3 solid red
LED lights.
Machine
Handle not inserted properly into body of
won't turn
machine
on
Battery is dead
Machine is
Cap of Clean Water Tank is not closed properly
leaking
Too much water applied
Machine is
Previous floor care products used
streaking
2 or 3 LED
Internal error
red lights
flashing
Remedies
Refill tank
Hold trigger for 10 to 15 seconds
Turn power OFF / Unplug machine and re-install Brush
Roll Window
Hold Spray Solution Trigger continuously while using
the machine
Use a pin to clean the spray tips located underneath the
Brush Roll Window
Turn Power OFF / Remove both tanks and reseat them
so they fit properly
Empty Dirty Water Tank and make sure to make slow
cleaning passes back and forth while cleaning
Turn Power OFF / Unplug machine and re-install Brush
Roll Window
Clean the channel with a paper towel
Remove debris clogging the filter screen and clean the
filter
Turn Power OFF / Unplug machine and follow
instructions on page 14 for replacing Brush Roll
Recline machine to turn the Brush Roll on
Turn Power OFF / Unplug machine and remove Brush
Roll Window and Brush Roll to clean hair and string off
of brush ends
Unplug machine to reset the system. While the machine
is unplugged, remove the Brush Roll Window and Brush
Roll to clean hair and string off of brush ends
Remove the Handle and re-insert into the body of the
machine making sure to push down until you hear a
"click"
Place unit on 3-in-1 Docking Station and let charge for
4 hours.
Remove the Clean Water Tank and re-apply the cap
Go over area without spraying down water
Contact product manufacturer regarding how to
remove
Restart unit. If issue does not resolve, contact
Consumer Care.
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15
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