Chapter 7 Troubleshooting; Identifying Your System - Epson Progression User Manual

Chapter 7
Troubleshooting
You should not encounter any difficulties as you set up and use
your computer, but if anything out of the ordinary happens,
refer to this chapter. You can correct most problems by
adjusting a cable connection, repeating a software procedure,
or resetting the computer.
Besides trying the suggestions in this chapter, you can run
diagnostic checks on the various components of your system.
See Chapter 5 for instructions. If the suggestions here or in
Chapter 5 do not solve the problem, see "Where to Get Help"
in the Introduction.

Identifying Your System

When you request technical assistance, be ready to provide
the serial number of your computer, its ROM BIOS version
number, its configuration (including the type of disk drives,
monitor, and option cards), and the names and version
numbers of any software programs you are using.
You may have recorded this information on the Read This First
card that came with your system. If not, you can find the
computer's serial number on its back panel. If you are able to
use your computer, follow the steps below to obtain
information about your configuration, as well as your ROM
BIOS and MS-DOS (or other operating system) version number.
1. If you do not have a hard disk, insert your main operating
system diskette in drive A.
2. Turn on or reset your computer.
Troubleshooting 7-1