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Problem: Acidic water continues to drip from the Acid Water Outlet Hose for
10 to 20 seconds after dispensing alkaline water.
Solution: This is a normal phenomenon. The excess acidic water is
"divided" from the alkaline water as part of the ionization process and then
dispelled through the outlet tube.
Problem: Water is very slow producing little to no water.
Solution: The hydraulic/water pressure may be too low. Turn your faucet on
high and fully open the Faucet Diverter Valve to increase the pressure. If
this doesn't correct the problem, check to make sure that the water filter
isn't blocked.
Problem: pH testing reveals that the actual pH of Alkaline water is slighter
higher or lower than the factory defined range for a particular preset.
Solution: a) If the pH is somewhat higher than normal, it is generally a
normal phenomenon following installing a new Inner Carbon Water Filter.
Generally the pH will settle back into the normal range with in a week of
installing the new filter; b) If the pH is slightly lower than normal, descaling
the unit will usually alleviate this problem; or c) If the pH variance is more
extreme, you may want to move up or down to the next preset level to
achieve the desired pH level.
Problem: Acidic water seems to have an unusual smell or odor.
Solution: DO NOT DRINK-This acidic water smell is a normal byproduct of
electrolysis reacting with the chloride in the water.
Problem: After replacing the Inner Carbon Water Filter the unit continues to
prompt the user to replace the filter.
Solution: With "Set" light on press and hold the "Set" button for at least 10
seconds to clear the filter replacement prompt.
Problem: After replacing the Inner Carbon Water Filter fine black particles
appear in the water.
Solution: These particles are harmless nontoxic carbon residue from the
water filter. This generally occurs when you forget to flush the filter under
tap water for a few minutes prior to installation. Simply run water through
the water ionizer for a few minutes and the particles will disappear.
Problem: PH range is too low. Such as 7.0 - 8.0 pH on the Cooking setting.
Solution: Your water may not have enough minerals for the ionizer to
function properly. Use the Mineral filter.
1-888-601-5886
Any Other Questions or Concerns?
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NEED HELP CALL 1-888-601-5886
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