26
THINGS TO CHECK BEFORE REPORTING A MALFUNCTION
Odor
Symptoms
A strange odor comes out from
the air outlet as well as the
filter.
Possible Causes & Solution
Is it the odor you may experience after purchasing the appliance?
• The smell from activated charcoal is not harmful to human body. This
is similar to the odor you may experience in a brand new car. The
odor should dissipate after more than one day of use.
Is the appliance used in an area with a lot of smoke or odors?
• If the air purifier is operated after an air freshener, diffuser, or scented
candle has been used, or interior work or wallpaper replacement
have occurred, the filter may absorb and emit an odor. Ventilate first,
then use the appliance.
Is an odor coming out from the filter?
• The filter replacement frequency may differ depending on the usage
environment. If the odor is coming from the filter, replace the filter.
Is it in an environment in which food is prepared?
• If you use the product for a long period of time where you cook or
broil fish/meat, the filter lifespan may be significantly decreased.
• If possible, open a window for ventilation while cooking, and use the
appliance to remove the remaining odor.
Is it a humid environment?
• The filter may emit an odor if used in a humid environment. Dry the
filter in sunlight before use.
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