Hp Image Diagnostic Tool; Hp Thermal Monitor; Non Hp Diagnostics Tools; Status Lights, Blinking Light Codes, Troubleshooting Lights, And Post Error Messages - HP ZBook Power G10 Maintenance And Service Manual

HP Image Diagnostic Tool

Available to HP Authorized Support Partners (ASPs) and users, this tool collects information about the
current state of the computer, including product serial number, platform and BIOS information, and
information about user-installed software and hardware components.
Access this tool at ftp://ftp.hp.com/pub/idr/ImageDiags/. HP encourages you to review the report before
sending it to support. The report may assist you with diagnostics and solutions to problems you
encounter.

HP Thermal Monitor

You can use HP Thermal Monitor to stress the processor and GPU and monitor the temperature values
of various components in the system.
NOTE: Available only to authorized service providers and technicians.
The components that are currently monitored include the processor, GPU, ACPI thermal zones, hard
drive, and battery. The tool reads the temperatures of the components, logs the data, and helps to
determine whether the computer would overheat in the event of thermal shutdown, fan spinning loud,
and so on.

Non HP diagnostics tools

Refer to the following diagnostic tools for troubleshooting help.
Windows-To-Go USB
Windows-To-Go USB is a Microsoft-based tool for Enterprise editions of Windows that can help in
troubleshooting. You can find a process online about how to create a live Windows USB drive. For more
information, see https://technet.microsoft.com/en-us/library/hh831833.aspx.
Intel Processor Diagnostic Tool
Determine what processor is in your computer and verify the processor
operating frequency. The tool also tests specific processor features and
performs a stress test on the processor. For more information, see
http://www.intel.com/support/processors/sb/CS-031726.htm?iid=subhdr+tools_procdiagtool.

7. Status lights, blinking light codes, troubleshooting lights, and POST error messages

Carefully observe any behavior that the computer may be exhibiting: status lights, blinking lights, and
POST error messages during boot. It is important to understand what these indicators mean.

Status lights

The following table describes basic lights on the computer.
76 Chapter 6 Troubleshooting guide