HP ZBook 15 Maintenance And Service Manual
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HP ZBook 15 Maintenance And Service Manual

Mobile workstation
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HP ZBook 15 Mobile Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP ZBook 15

  • Page 1 HP ZBook 15 Mobile Workstation Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................8 Display ........................... 8 Buttons, speakers, and fingerprint reader (select models only) ............10 Keys ............................. 12 Lights ............................ 13 TouchPad ..........................14 Front ............................. 15 Left side ..........................16 Right side ..........................
  • Page 6 Grounding guidelines ......................46 Electrostatic discharge damage ................. 46 Packaging and transporting guidelines ............47 Workstation guidelines .............. 47 5 Removal and replacement procedures for Customer Self-Repair parts ......49 Component replacement procedures ..................49 Battery ........................50 Service cover ......................51 Hard drive ......................
  • Page 7 Setting a MultiBoot Express prompt ..........117 Entering MultiBoot Express preferences ........118 Using System Diagnostics ..................118 Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ..119 Using Computer Setup ................... 119 Starting Computer Setup ................. 119 Navigating and selecting in Computer Setup ..........
  • Page 8 Windows 7 ......................... 135 Creating recovery media and backups ..............135 Guidelines ..................... 135 Creating recovery media with HP Recovery Disc Creator ......136 Creating recovery media ............136 Backing up your information ..............136 Performing a system recovery ................. 137 Using the Windows recovery tools ............

  • Page 9: Product Description

    Product description Category Description Product Name HP ZBook 15 Mobile Workstation Processors Intel® Quad Core® i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor ● (1600-MHz front-side bus (FSB), 8.0-MB L3 cache, 47 W) Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor ●...
  • Page 10 Category Description Panel 15.6-in, full-high definition (FHD), AntiGlare (AG), RGB, light-emitting diode (LED), ● UWVA (1920×1080 resolution, 210 nits, 109% CG), DreamColor (7.2-mm, wedge design, eDP panel) with camera, not available with WWAN capability 15.6-in, FHD, AG, RGB, LED, UWVA, DreamColor, without camera, not available ●...
  • Page 11 Category Description Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37- in) thickness Support for Serial ATA Support for 3D DriveGuard hard drive protection Support toolless removal Support for the following hard drives: 1-TB, 5400-rpm, 9.5-mm ●...
  • Page 12 ● HP lt4112 LTE/HSPA+ Mobile Broadband Module ● External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD). Chapter 1 Product description...
  • Page 13 Gestures enabled by default: ● 2-finger scrolling ◦ 2-finger zoom (pinch) ◦ Image sensor TouchPad ● Power requirements Support for the following AC adapters: 200-W, HP Smart Adapter, slim ● 150-W, HP Smart Adapter, slim ● 120-W, HP Smart Adapter, slim ●...
  • Page 14 Category Description Power requirements (continued) Support for the following batteries 9-cell, 100-WHr, 3.0-AHr, Li-ion battery ● 9-cell, 73-WHr, 2.2-AHr, Li-ion battery ● 8-cell, 83-WHr, 2.8-AHr, Li-ion battery ● 8-cell, 75-WHr, 2.8-AHr, Li-ion battery ● Security Support security lock Trusted platform module (TPM) 1.2 (Infineon; soldered down) and TPM Enhanced Drive Lock (For the People's Republic of China and Asia Pacific countries and regions, disabled but available) Fingerprint reader...
  • Page 15 Category Description Operating system (continued) Restore media-OSDVD: Windows 8 64-bit (for service only) ● Windows 8 Country-Specific 64-bit (for service only) ● Windows 8 Emerging Market 64-bit (for service only) ● Windows 8 Professional 64-bit (only available and required with Windows 8 ●...

  • Page 16: External Component Identification

    External component identification Display Item Component Description WLAN antennas (2, select models only)* Send and receive wireless signals to communicate with a WLAN. WWAN antennas (2, select models only)* Send and receive wireless signals to communicate with a WWAN. Internal microphones (2) Record sound.
  • Page 17 To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Display...

  • Page 18: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Item Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...
  • Page 19 Item Component Description Speakers (2) Produce SRS Premium Sound or SRS Premium Sound PRO (select models only). NOTE: To use the SRS Premium Sound software, from the Start screen, type SRS, and then select SRS Pro Audio. Wireless button Turns the wireless feature on or off but does not establish a wireless connection.

  • Page 20: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or the key. Windows button Returns you to the Start screen from an open app or the Windows desktop.

  • Page 21: Lights

    Lights Item Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. ● Caps lock light On: Caps lock is on. Microphone mute light Amber: Microphone sound is off. ●...

  • Page 22: Touchpad

    TouchPad Item Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 23: Front

    90 to 99 percent. Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked ● the hard drive. Front...

  • Page 24: Left Side

    Left side Item Component Description (7) Smart card reader Supports optional smart cards. (8) ExpressCard slot Supports optional ExpressCards. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 25: Right Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 26: Rear

    Rear Item Component Description USB 3.0 port Connects optional USB 3.0 devices and provides enhanced USB power performance. Power connector Connects an AC adapter. AC adapter/Battery light White: The computer is connected to external power ● and the battery is charged from 90 to 99 percent. Off: The battery is fully charged.

  • Page 27: Bottom

    Bottom Item Component Description Battery release latch Releases the battery. Battery bay Holds the battery. SIM slot Supports a wireless subscriber identity module (SIM) (select models only). The SIM slot is located inside the battery bay. Docking connector Connects an optional docking device. Accessory battery connector Connects an optional accessory battery.
  • Page 28 If you replace the modules and then receive a warning message, remove the modules to restore computer functionality, and then contact support through HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app. Chapter 2 External component identification...

  • Page 29: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Service tag...
  • Page 30 Item Description Function Serial number (s/n) This is an alphanumeric identifier that is unique to each product. Part number/Product number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

  • Page 31: Computer Major Components

    Computer major components Computer major components...
  • Page 32 735965-001 15.6-in, FHD, UWVA, DreamVision display assembly not equipped with a webcamera 735964-001 Hinge Cover Kit, includes: 734294-001 (2a) Hinge cover (includes HP logo) (2b) Left-side rear corner cover (2c) Right-side-side rear corner cover Keyboard (includes keyboard cable): Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable):...
  • Page 33 Item Component Spare part number For use in Saudi Arabia 733688-171 For use in Slovenia 733688-BA1 For use in South Korea 733688-AD1 For use in Spain 733688-071 For use in Sweden and Finland 733688-B71 For use in Switzerland 733688-BG1 For use in Taiwan 733688-AB1 For use in Thailand 733688-281...
  • Page 34 Item Component Spare part number For use in Russia 745663-251 For use in Saudi Arabia 745663-171 For use in Slovenia 745663-BA1 For use in South Korea 745663-AD1 For use in Spain 745663-071 For use in Sweden and Finland 745663-B71 For use in Switzerland 745663-BG1 For use in Taiwan 745663-AB1...
  • Page 35 Item Component Spare part number Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600- 723521-002 MHz FSB, 6.0-MB L3 cache, 47 W) Intel Quad Core i7-4600M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600- 737330-002 MHz FSB, 4.0-MB L3 cache, 37 W) Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600- 738201-002 MHz FSB, 3.0-MB L3 cache, 37 W)
  • Page 36 128-GB SATA-3 SSD 735596-001 128-GB mSATA-3 SSD 735595-001 32-GB mSATA flash cache SSD 735594-001 (23) WWAN module: HP hs3110 HSPA+ Mobile Broadband Module 723895-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 (24) WLAN module:...
  • Page 37 Item Component Spare part number 8-cell, 83-WHr, 2.8-AHr, Li-ion battery 708456-001 8-cell, 75-WHr, 2.8-AHr, Li-ion battery 708455-001 Computer major components...

  • Page 38: Led Display Assembly Subcomponents

    LED display assembly subcomponents Item Component Spare part number Display bezel: For use only on computer models equipped with a webcamera 734301-001 For use only on computer models not equipped with a webcamera 734302-001 Display panel: 15.6-in, FHD, UWVA, LED display panel 735607-001 15.6-in, FHD, SVA, LED display panel 735604-001...

  • Page 39: Bracket Kit

    Bracket Kit Item Component Spare part number Bracket Kit, includes: 734299-001 Security cable lock bracket Fingerprint reader board bracket Bracket Kit...

  • Page 40: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit, includes: 734283-001 RJ-45 (network) cable Power connector cable Replacement thermal material (not illustrated) Chapter 3 Illustrated parts catalog...

  • Page 41: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit, includes: 734297-001 ExpressCard reader bezel Fingerprint reader blank cover Fingerprint reader bezel SD card reader bezel System lens Plastics Kit...

  • Page 42: Mass Storage Devices

    Mass storage devices Item Component Spare part number Solid-state drive (SSD): 512-GB SATA-3 SSD 738714-001 256-GB SATA-3 self-encrypting SSD 735598-001 180-GB SATA-3 SSD 735597-001 128-GB SATA-3 SSD 735596-001 128-GB mSATA-3 SSD 735595-001 32-GB mSATA flash cache SSD 735594-001 Hard Drive Hardware Kit, includes: 734280-001 Hard drive bracket Screws (not illustrated)

  • Page 43: Miscellaneous Parts

    735601-001 Hard drive upgrade bay 734298-001 Miscellaneous parts Component Spare part number AC adapter: 200-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693708-001 150-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693707-001 120-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693709-001 Cable lock:...
  • Page 44 Component Spare part number For use in North America 490371-001 For use in the People's Republic of China 490371-AA1 For use in South Africa 490371-AR1 For use in South Korea 490371-AD1 For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in Thailand 490371-201...

  • Page 45: Sequential Part Number Listing

    1-TB, 5400-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or screws) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 734280-001. 691740-001 4-GB memory module (PC3L, 12800, 1600-MHz) 691922-001 HP comfort grip wireless mouse Sequential part number listing...
  • Page 46 Spare part number Description 693374-001 8-GB memory module (PC3L, 12800, 1600-MHz) 693707-001 150-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693708-001 200-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693709-001 120-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 695915-001 Intel Centrino Advanced-N 6205 Combo Adapter 703267-001 500-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or screws)
  • Page 47 Spare part number Description 733688-061 Keyboard with backlight and pointing stick for use in Italy (includes keyboard cable, backlight cable, and pointing stick cable) 733688-071 Keyboard with backlight and pointing stick for use in Spain (includes keyboard cable, backlight cable, and pointing stick cable) 733688-081 Keyboard with backlight and pointing stick for use in Denmark (includes keyboard cable, backlight cable, and pointing stick cable)
  • Page 48 Spare part number Description 733688-B71 Keyboard with backlight and pointing stick for use in Sweden and Finland (includes keyboard cable, backlight cable, and pointing stick cable) 733688-BA1 Keyboard with backlight and pointing stick for use in Slovenia (includes keyboard cable, backlight cable, and pointing stick cable) 733688-BB1 Keyboard with backlight and pointing stick for use in Israel (includes keyboard cable, backlight...
  • Page 49 734292-001 Speakers 734293-001 USB board (includes cable and double-sided adhesive) 734294-001 Display hinge cover (includes HP logo) 734295-001 Webcamera/microphone module (includes double-sided adhesive) 734296-001 Display Panel Support Kit (includes display enclosure, display panel cable, and wireless antenna cables and transceivers)
  • Page 50 Spare part number Description 735600-001 Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735601-001 DVD-ROM Drive 735602-001 DVD±RW SuperMulti Double-Layer Drive 735604-001 15.6-in, FHD, SVA, LED display panel 735607-001 15.6-in, FHD, UWVA, LED display panel 735964-001 15.6-in, FHD, UWVA, DreamVision display assembly not equipped with a webcamera 735965-001 15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera 737330-002...
  • Page 51 Spare part number Description 745663-211 Keyboard with pointing stick for use in Hungary (includes keyboard cable and pointing stick cable) 745663-251 Keyboard with pointing stick for use in Russia (includes keyboard cable and pointing stick cable) 745663-261 Keyboard with pointing stick for use in Bulgaria (includes keyboard cable and pointing stick cable) 745663-271 Keyboard with pointing stick for use in Romania (includes keyboard cable and pointing stick cable) 745663-281...

  • Page 52: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 53: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 54: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 55: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 56: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 57: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self- Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-...

  • Page 58: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 59: Service Cover

    Remove the battery (3) from the computer. Reverse this procedure to install the battery. Service cover Description Spare part number Service cover 734278-001 Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 60: Hard Drive

    Slide the service cover toward the front of the computer (4), and then lift to remove the service cover (5). Reverse this procedure to install the service cover. Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These components are included in the Hard Drive Hardware Kit, spare part number 734280-001.
  • Page 61 Remove the battery (see Battery on page 50). Remove the service cover (see Service cover on page 51). Remove the hard drive: Loosen the 3 hard drive captive screws (1). Pull the hard drive tab (2) to the left to disconnect the hard drive. Lift the hard drive (3), and then pull the hard drive out of the hard drive bay.

  • Page 62: Optical Drive

    Reverse this procedure to install the hard drive. Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001 DVD±RW SuperMulti Double-Layer Drive 735602-001 DVD-ROM Drive...
  • Page 63 Remove the battery (see Battery on page 50). Remove the service cover (see Service cover on page 51). Remove the optical drive: Position the computer with the left side toward you. Loosen the captive screw (1) that secures the optical drive to the computer. Insert a thin tool into the optical drive tab access (2) and press the tab to the left to release the optical drive from the computer.

  • Page 64: Wwan Module

    WWAN module Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 723895-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 65 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 66: Solid-State Drive

    Solid-state drive Description Spare part number 512-GB SATA-3 SSD 738714-001 256-GB SATA-3 self-encrypting SSD 735598-001 180-GB SATA-3 SSD 735597-001 128-GB SATA-3 SSD 735596-001 128-GB mSATA-3 SSD 735595-001 32-GB mSATA flash cache SSD 735594-001 Before removing the solid-state drive, follow these steps: Turn off the computer.

  • Page 67: Wlan Module

    Reverse this procedure to install the solid-state drive. WLAN module Description Spare part number Intel Centrino Advanced-N 6205 Combo Adapter 695915-001 Intel Centrino Advanced-N 6235 Combo Adapter 670292-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter 710661-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless...
  • Page 68 Remove the battery (see Battery on page 50). Remove the service cover (see Service cover on page 51). Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.

  • Page 69: Primary Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.

  • Page 70: Keyboard

    Disconnect all external devices from the computer. Remove the battery (see Battery on page 50). Remove the service cover (see Optical drive on page 54). Remove the memory module: Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
  • Page 71 For use in country or region Spare part For use in country or Spare part number number region For use in France 733688-051 For use in Slovenia 733688-BA1 For use in Germany 733688-041 For use in South Korea 733688-AD1 For use in Greece 733688-151 For use in Spain 733688-071...
  • Page 72 Before removing the keyboard, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 73 Insert a thin tool into the keyboard release hole in the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up, with the front toward you. Open the computer as far as it will open.
  • Page 74 Remove the keyboard (5). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 75: Expansion Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 76 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 77: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 74 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 78 Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided adhesive.) Remove the RTC battery and cable. Reverse this procedure to install the RTC battery. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 79: Top Cover

    Top cover Description Spare part number Top cover (includes TouchPad, TouchPad cable, and TouchPad bracket) 734281-001 Before removing the top cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 80 Remove the eight Torx T8M2.5×6.5 screws that secure the top cover to the computer. Remove the following screws that secure the top cover to the computer: (1) Three Torx T8M2.5×4.5 screws in the optical drive bay (2) Four Torx T8M2.5×4.5 screws in the battery bay (3) Two Phillips PM2.0×3.0 screws in the hard drive bay Turn the computer right side up with the front toward you.
  • Page 81 Remove the Torx T8M2.5×6.5 screw (3) that secures the top cover to the computer. Lift the rear edge of the top cover (1) until the left and right sides and the front edge detach from the computer. Slide the top cover (2) forward until the fingerprint reader board cable and the TouchPad cable are accessible.
  • Page 82 Remove the top cover (5). Reverse this procedure to install the top cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 83: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable and double-sided adhesive) 734286-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 84 Remove the fingerprint reader board (4) and cable. Reverse this procedure to install the fingerprint reader board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 85: Function Button Board

    Function button board Description Spare part number Function button board (includes cable and double-sided adhesive) 734284-001 Before removing the function button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 86 Release the function button board cable through the opening (1) in the top cover. Remove the Phillips PM2.0×3.0 screw (2) that secures the function button board to the top cover. Lift the right side of the function button board (3) until it rests at an angle. Remove the function button board (4) by sliding it up and to the right at an angle.

  • Page 87: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 734285-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 88 Remove the power button board (3) and cable Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 89: Expresscard Assembly

    ExpressCard assembly Description Spare part number ExpressCard assembly (includes activity LEDs and Thunderbolt port, Dual Mode DisplayPort, and 734287-001 USB port) Before removing the ExpressCard assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 90 Disconnect the ExpressCard assembly (4) from the system board by lifting up on the right side of the assembly. Remove the the ExpressCard assembly. Reverse this procedure to install the ExpressCard assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 91: Smart Card Reader

    Smart card reader Description Spare part number Smart card reader (includes cable) 742159-001 Before removing the smart card reader, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 92 Remove the smart card reader (3). Reverse this procedure to install the smart card reader and cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 93: Audio/Usb Board

    Audio/USB board Description Spare part number Audio/USB board (includes SD Card reader) 734288-001 Before removing the audio/USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 94 Disconnect the audio/USB board (2) from the system board by lifting up on the left side of the audio/USB board. Remove the audio/USB board. Reverse this procedure to install the audio/USB board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 95: Usb Board

    USB board Description Spare part number USB board (includes cable and double-sided adhesive) 734293-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 96 Remove the Torx T8M2.5×4.5 screw (3) that secures the USB board to the base enclosure. Remove the USB board and cable. Reverse this procedure to install the USB board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 97: Speakers

    Speakers Description Spare part number Speakers (includes cable) 734292-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 98: Fan/Heat Sink Assembly

    Remove the speakers (3) and cable. Reverse this procedure to install the speakers. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Description Spare part number For use only with an NVIDIA Quadro K1100M NVIDIA N15P-Q1 graphics board, spare part 734289-001 number 734276-001 For use only with an NVIDIA Quadro K610M NVIDIA N15M-Q2 graphics board, spare part...
  • Page 99 Disconnect all external devices from the computer. Remove the battery (see Battery on page 50), and then remove the following components: Service cover (see Service cover on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page Top cover (see...
  • Page 100 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly, processor, and system board spare part kits.

  • Page 101: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Quad Core i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 723523-002 8.0-MB L3 cache, 47 W) Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 723524-002 6.0-MB L3 cache, 47 W) Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB,...

  • Page 102: Graphics Board

    Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Graphics board NOTE: The graphics board spare part kit includes replacement thermal material.
  • Page 103 Disconnect all external devices from the computer. Remove the battery (see Battery on page 50), and then remove the following components: Service cover (see Service cover on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page Top cover (see...

  • Page 104: Display Assembly

    Display assembly NOTE: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly is spared at the subcomponent level only. For more LED display assembly spare part information, see the individual removal subsections. Description Spare part number 15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera 735965-001...
  • Page 105 Release the wireless antenna cables (1) from the routing clips (2) and channels built into the base enclosure. Turn the computer right side up, with the rear toward you. Remove the four Torx T8M2.0×3.0 screws (1) that secure the hinge cover to the computer. Remove the hinge cover (2).
  • Page 106 Remove the two Torx T8M2.5×4.5 screws that secure the display assembly to the base enclosure. Position the computer with the front toward you. Open the computer as far as it will open. Remove the Phillips PM2.0×3.0 screw (1) that secures the display panel cable and bracket to the system board.
  • Page 107 Release the wireless antenna cables from the routing channels built into the base enclosure. Remove the two Torx T8M2.5×6.5 screws (1) that secure the display assembly to the base enclosure. Remove the display assembly (2). NOTE: Steps 19 through 22 apply only to LED display assemblies. Component replacement procedures...
  • Page 108 If it is necessary to replace the display bezel or any of the LED display assembly subcomponents: Remove the two screw covers (1) and the two Phillips PM2.0×5.5 screws (2) that secure the display bezel to the display assembly. The screw covers are available in all LED display assembly subcomponent spare part kits. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 109 If it is necessary to replace the display panel: Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
  • Page 110 If it is necessary to replace the webcamera/microphone module or microphone module: CAUTION: Handle the webcamera/microphone module and microphone module with caution. These modules have a thin profile and are susceptible to damage when not handled carefully. Disconnect the webcamera/microphone module cable (1) from the webcamera/ microphone module.

  • Page 111: System Board

    Remove the display hinges (2). The display hinges are available using spare part number 738311-001 and include the left and right hinges. Reverse this procedure to reassemble and install the display assembly. System board NOTE: The system board spare part kit includes battery connector bracket and replacement thermal material.
  • Page 112 Before removing the system board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 113 Disconnect the following cables from the system board: (1) Power connector cable (2) RJ-45 (network) cable (3) USB board cable Remove the right-side rear corner cover (1). The right-side rear corner cover is included in the Hinge Cover Kit, spare part number 734294-001.
  • Page 114 Remove the seven Torx T8M2.5×4.5 screws (2) that secure the system board to the base enclosure. Lift up on the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.

  • Page 115: Power Connector Cable

    Power connector cable NOTE: The power connector cable is included in the Cable Kit, spare part number 734283-001. Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 116 Release the power connector (3) from the clips and mold built into the base enclosure. Remove the power connector cable. Reverse this procedure to install the power connector cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 117: Rj-45 (Network) Cable

    RJ-45 (network) cable NOTE: The RJ-45 (network) cable is included in the Cable Kit, spare part number 734283-001. Before removing the RJ-45 (network) cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 118 Remove the left-side rear corner cover (2). The left-side rear corner cover is included in the Hinge Cover Kit, spare part number 734294-001. Remove the Phillips PM2.0×5.5 screw (1) that secures the security cable lock bracket to the base enclosure. Remove the security cable lock bracket (2).
  • Page 119 Remove the RJ-45 (network) cable (3). Reverse this procedure to install the RJ-45 (network) cable. Component replacement procedures...

  • Page 120: Computer Setup

    Computer Setup Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 121: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

  • Page 122: Restoring Default Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 123: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 124: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 125: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 126: Entering Multiboot Express Preferences

    Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. ● If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. BIOS Management—You can update or rollback the version of the BIOS on the system. Do not ●...

  • Page 127: Windows 7 - Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    To close open dialog boxes and return to the main Computer Setup screen, press esc, and ● then follow the on-screen instructions. Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 128: Restoring Default Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – key and the arrow keys to select File >...

  • Page 129: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 130: Using Multiboot

    where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary.

  • Page 131: Choosing Multiboot Preferences

    “press the ESC key for Startup Menu” message is displayed at the bottom of the screen. press f9. Use a pointing device or the arrow keys to select a boot device, then press enter. Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 132: Setting A Multiboot Express Prompt

    Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: Turn on or restart the computer, and then press while the “press the ESC key for Startup Menu”...

  • Page 133: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 134: Specifications

    Specifications Computer specifications Metric U.S. Dimensions 38.2 cm Width 15.0 in Depth 25.7 cm 10.1 in 3.4 to 3.9 cm Height (front to rear, DreamColor display assembly) 1.3 to 1.5 in Height (front to rear, LED display assembly) 3.1 to 3.6 cm 1.2 to 1.4 in Weight (computer equipped with Intel Dual Core 2.93 kg...

  • Page 135: Hard Drive Specifications

    Metric U.S. Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 136: Hard Drive Specifications (Continued)

    (continued) Hard drive specifications 500-GB, 5400- 320-GB, 5400- rpm** rpm** Dimensions Height 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security...

  • Page 137: Backup And Recovery

    HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 138: Performing A System Recovery

    Note the following when backing up: Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot ●...

  • Page 139: Using The Windows Recovery Tools

    Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app. Windows 8...

  • Page 140: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...

  • Page 141: Using Windows Refresh For Quick And Easy Recovery

    During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant from the Start screen, select the HP Support Assistant app.

  • Page 142: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 143: Windows 7

    Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: Creating recovery media and backups ●...

  • Page 144: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 145: Performing A System Recovery

    Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot ● of your settings. The screen shot can be a time-saver if you have to reset your preferences. When backing up to discs, number each disc after removing it from the drive. ●...

  • Page 146: Using The Windows Recovery Tools

    Using the Windows recovery tools Using the Windows recovery tools, you can: Recover individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools ● NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support.

  • Page 147: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 148 Click Next. Select Repair your computer. Follow the on-screen instructions. After the repair is completed: Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Chapter 9 Backup and recovery...

  • Page 149: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 150 Country/region Accredited agency Applicable note number France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 151: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 152: Index

    Index Bracket Kit computer AC adapter, spare part number components 31 major components 23 spare part number 31, 41 specifications 126 AC adapter, spare part numbers button components 10 connectors, service buttons considerations 45 AC adapter/battery light 15, 18 optical drive eject 17 accessory battery connector 19 pointing stick 14 dispay switch 9...
  • Page 153 transporting 47 fn 12 electrostatic discharge 46 workstation 47 function 12 equipment guidelines 48 integrated numeric keypad 12 esc key 12 num lk 12 hard drive Ethernet, product description 4 precautions 45 ExpressCard assembly product description 3 left-side components 16 removal 81 removal 52 light components 13...
  • Page 154 product description security cable slot, location 16 operating system, product audio 4 security, product description 6 description 6 chipset 1 service considerations optical drive display panel 2 cables 45 location 17 Ethernet 4 connectors 45 precautions 45 external media cards 4 plastic parts 44 removal 54 flash cache 2...
  • Page 155 TouchPad components 14 TouchPad on/off button 14 TouchPad zone 14 transporting guidelines 47 Upgrade drive, product description 3 USB 2.0 port 16 USB 3.0 charging port 16 USB 3.0 port 17, 18 USB board removal 87 spare part number 27, 41, 87 vents 16, 20 video, product description 4 volume mute button 11...

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